Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Principal Sales Applications Engineer
$128K - $188K *
Drive your career with impactful technical sales in the medical device sector. Lead customer engagements, identify new business opportunities, and collaborate with cross-functional teams to enhance pr...
2 weeks ago
$120K - $195K *
Engineer innovative solutions for Arista's EOS software, enhancing data center networks. Collaborate with cross-functional teams to design, implement, and debug features, ensuring high-quality softwar...
4 weeks ago
Cybersecurity Staff Engineer | AI Security
$140K - $190K *
Empower the future of AI security by deploying and configuring runtime protection for agentic applications, ensuring data integrity and compliance while collaborating across teams to enhance security...
Today
Executive Director, Technology
$175K - $215K *
Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...
2 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Transform client networks by collaborating with account teams to design tailored solutions, educate sales staff, and strengthen partnerships. Leverage technical expertise to drive business growth and...
3 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Empower clients as a Network Expert, leading consultative discussions and driving tailored solutions in partnership with account teams. Shape organizational success through strategic evaluations and c...
Reposted 1 month ago
$95K - $115K *
Empower energy efficiency initiatives across multiple sites, driving resource reduction goals and enhancing environmental performance through strategic engagement and innovative solutions in energy ma...
Today
Senior Software Engineer - Integrations
$180K - $200K *
Deliver innovative backend solutions that enhance integrations and streamline security workflows. Collaborate with experts to build reliable services, ensuring seamless connectivity and improved inves...
5 days ago
$120K - $145K *
Join a team that's redefining product management by leading cross-product initiatives and shared services. Collaborate with diverse teams to drive innovation, enhance platform capabilities, and delive...
1 week ago
Senior Systems Engineer (Antarctic Support Contract)
$92K - $166K *
Transform critical systems for the US Antarctic Program by designing, deploying, and maintaining Linux-based infrastructure. Collaborate with cross-functional teams and lead operations in a unique, mi...
2 weeks ago
$165K - $220K *
Pioneer innovative solutions by collaborating with defense clients to operationalize real-time intelligence. Design and deploy data pipelines and applications on Palantir Foundry, ensuring mission-cri...
4 weeks ago
$155K - $165K *
Lead the charge in driving technical excellence and innovation within engineering teams, ensuring high-quality software delivery while managing resources and fostering collaboration across stakeholder...
Yesterday
Staff Network Development Engineer
$145K - $175K *
Champion the future of network engineering by architecting and developing high-performance networks that power AI at scale. Lead innovative solutions and mentor a talented team to enhance global netwo...
1 week ago
Sr. Staff Applied AI Engineer, GTM
$180K - $225K *
Lead the charge in transforming AI strategies into impactful solutions for revenue teams, collaborating closely with GTM leaders to drive innovation and measurable outcomes while enhancing engineering...
1 week ago
Technical Customer Success Manager
$105K - $140K *
Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...
1 week ago
Senior Partner Platform Architect
$200K - $300K *
Pioneer partner success by leading technical enablement for contact center solutions. Drive onboarding, co-selling support, and strategic architecture using Zendesk and AWS technologies to empower par...
1 week ago
Transmission Line Engineer (Mid-Level)
$105K - $145K *
Elevate your career by designing and executing overhead transmission line projects. Collaborate across disciplines, mentor junior engineers, and ensure project quality and safety while engaging with c...
2 weeks ago
Senior Analyst, Marketing Strategy & Operations
$111K - $167K *
Drive impactful marketing strategies by leveraging data analysis and AI tools. Collaborate cross-functionally to enhance funnel performance, ROI modeling, and operational efficiency, ensuring alignmen...
4 days ago
$131K - $262K *
Elevate partner engagement by leveraging your CX expertise to drive growth and deliver innovative AI-first solutions. Collaborate with channel partners to enhance their Zoom practice and improve custo...
1 week ago
Regional Sales Manager - MedTech
$100K - $130K *
Explore new horizons in sales by developing strategies to enhance customer relationships and drive growth in the pharmaceutical packaging sector. Collaborate globally to identify opportunities and man...
3 weeks ago
Regional Sales Manager - MedTech
$100K - $130K *
Unlock potential by driving sales strategies and fostering relationships in a dynamic, global environment. This role combines technical solution selling with business development to enhance customer e...
3 weeks ago
$80K - $95K *
Deliver advanced technical support for desktop, server, and cloud environments, ensuring optimal performance and security. Mentor junior staff while resolving complex issues and enhancing client satis...
1 week ago
Technology Manager - Facilities Management & Workplace Services
$110K - $130K *
Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...
4 weeks ago
$115K - $150K *
Grow your career with a dynamic role focused on strategic territory planning, proactive prospecting, and driving sales growth in the cybersecurity sector. Leverage technical expertise to engage client...
2 weeks ago
Senior Security Consultant, Application Security
$75K - $175K *
Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...
Reposted 3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.