Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Security Engineer Lead, Security Foundations
$160K - $190K *
Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...
1 week ago
$91K - $163K *
Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...
1 week ago
Senior Professional Services Engineer - PubSec
$138K - $230K *
Join a dynamic team to deliver professional services, guiding public sector clients in adopting GitLab through installations, migrations, and training. Balance technical expertise with project managem...
6 days ago
Systems Software Engineer - US Remote
$85K - $90K *
Drive data migration solutions by collaborating with teams to design, implement, and test tools that meet customer needs. Leverage technical expertise to bridge business objectives and technical capab...
Today
Staff Infrastructure and Platform Engineer
$112K - $165K *
Build and maintain robust platform capabilities while ensuring reliability and operational excellence. Collaborate with product teams to enhance service delivery and uphold standards, driving continuo...
4 days ago
Lead Software Engineer, Azure Solutions
$170K - $200K *
Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...
4 weeks ago
$86K - $136K *
Join a team that's enhancing digital experiences through quality engineering. Leverage your expertise in software testing and automation to drive quality across complex solutions while collaborating w...
Today
Principal Software Development Engineer
$225K - $338K *
Transform the future of AI security by leading the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, while mentoring junior developers and driving innov...
3 weeks ago
Principal Software Development Engineer
$225K - $338K *
Transform cloud infrastructure for a cutting-edge AI security platform. Architect scalable solutions, optimize CI/CD pipelines, and ensure system reliability while leveraging serverless technologies a...
3 weeks ago
Principal Software Development Engineer
$206K - $310K *
Join us to lead the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, enhancing security and efficiency through innovative AI tools and collaborative ar...
3 weeks ago
Solutions Engineer | PST or EST US | Remote
$182K - $226K *
Unlock potential by joining a dynamic team that drives customer success through technical expertise and innovative solutions, enhancing product engagement and collaboration in a fast-paced startup env...
6 days ago
Open Talent Network: Staff DevOps and Systems Integration Engineer
$160K - $180K *
Transform the future of cloud infrastructure by leading DevOps initiatives, enhancing systems integration, and driving innovative solutions for federal clients. Collaborate with stakeholders to optimi...
Reposted 6 days ago
$80K - $95K *
Transform partner capabilities by delivering expert training and support on NoTraffic solutions, ensuring proficiency in installation and software use through hands-on guidance and collaboration with...
1 week ago
Senior Delivery Engineer (Technical Lead) Remote From Anywhere In CO
$115K - $135K *
Optimize the delivery of technology solutions by leading cross-functional teams to enhance Colorado's resident services. Drive innovation in digital infrastructure, ensuring seamless access to public...
Yesterday
Senior Director, Client Operations
$192K - $266K *
Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...
Reposted 2 weeks ago
Senior Engineering– ERCOT Modeling Team
$110K - $130K *
Transform the future of energy by leading a team of engineers in power system modeling and NERC studies. Drive project success, enhance team capabilities, and support business development while ensuri...
1 week ago
Supplier Manager - Security II
$102K - $187K *
Lead the charge in strategic supplier management, driving growth and operational excellence through executive engagement, market development, and partner ecosystem initiatives while mentoring teams an...
6 days ago
Strategic Customer Success Manager - EMEA
$100K - $120K *
Engage with enterprise clients to drive product adoption and long-term success. Collaborate cross-functionally, leverage your B2B SaaS expertise, and help clients achieve excellence in hiring with our...
Reposted 4 weeks ago
Integration/Test Automation Engineer (Journeyman)
$100K - $120K *
Drive the development and execution of automated tests for integration and performance, ensuring quality and reliability in software delivery. Collaborate with cross-functional teams to enhance testin...
1 week ago
$96K - $115K *
Advance your career by building innovative solutions for fleet payments and expense management. Collaborate with cross-functional teams to design, develop, and implement scalable applications that enh...
2 weeks ago
Mechanical Design Manager - Data Center Construction
$170K - $210K *
Champion design leadership for mechanical systems in large-scale construction projects, focusing on data centers. Collaborate with clients and teams to ensure high-quality delivery and innovative solu...
Yesterday
Mechanical Design Manager - Data Center Construction
$170K - $210K *
Lead design initiatives for mechanical systems in data centre projects, ensuring high-quality execution and client satisfaction. Collaborate with teams to manage multiple projects, providing strategic...
6 days ago
Principal Network Installation Technician (NIT 4)
$110K - $130K *
Champion complex network installation projects by leading teams, mentoring technicians, and ensuring high-quality service delivery. Collaborate with project managers and customers to meet objectives w...
3 weeks ago
$72K - $93K *
Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...
2 weeks ago
Electrical Design Engineer (Intermediate)
$85K - $105K *
Elevate your career by leading electrical design projects, mentoring junior engineers, and collaborating with clients. This role offers the chance to enhance your expertise while contributing to impac...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.