Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Software Engineer, AV Analysis Platform
$224K - $356K *
Pioneer the development of advanced evaluation tools for Autonomous Vehicles, enhancing workflows and system performance. Collaborate with cross-functional teams to deliver scalable solutions that imp...
1 week ago
Unified Communications and Collaboration (UCC) / M365 Engineer
$92K - $166K *
Empower seamless communication and collaboration as a UCC Engineer, focusing on Microsoft Teams. Leverage your expertise to support a mission-critical infrastructure, ensuring top-tier services for us...
4 days ago
Senior Engineer - Distribution
$110K - $130K *
Drive innovation by providing technical leadership on electrical distribution projects. You will oversee design packages, mentor junior engineers, ensure compliance with standards, and deliver reliabl...
Reposted 1 week ago
Senior Staff Product Manager, Context Engine - 220780
$156K - $234K *
Lead the charge in shaping the strategy and roadmap for a cutting-edge Context Engine, driving cross-functional collaboration to enhance metadata and business context for AI and human analysts, ensuri...
1 week ago
Software Engineer, Integrations (US + Calgary)
$140K - $160K *
Accelerate progress at our integration platforms, ensuring scalable, reliable data flows. You'll design, build, and optimize workflows while collaborating across teams to enhance performance and custo...
1 week ago
Senior Implementation Engineer
$110K - $130K *
Drive enterprise solution implementations by leading requirements analysis, designing scalable architectures, and delivering innovative solutions. Collaborate with teams to ensure quality and manage c...
1 week ago
Senior Field Controls Technician
$93K - $104K *
Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 3 weeks ago
$130K - $155K *
Lead the modernization of HPC infrastructure, enhancing simulation-driven product development and optimizing engineering productivity across diverse environments and accounts...
2 weeks ago
$120K - $150K *
Elevate product innovation by leading cross-functional teams to develop AI tools and workflows. Drive project momentum through hands-on prototyping and clear communication, ensuring alignment between...
4 weeks ago
$80K - $95K *
Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...
6 days ago
Technical Product Manager (Remote)
$145K - $160K *
Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...
1 week ago
Technical Product Manager (Remote)
$175K - $190K *
Lead the charge in managing the software development lifecycle for innovative products, leveraging low-code platforms to enhance user experience and drive strategic initiatives across cross-functional...
1 week ago
Senior Field Service Technician
$80K - $95K *
Engage in the testing, maintenance, and repair of electrical power distribution equipment. Lead field teams, mentor junior technicians, and ensure project success through effective resource management...
2 weeks ago
Senior Field Service Technician
$80K - $95K *
Champion the future of electrical service by leading field operations, mentoring technicians, and ensuring top-notch maintenance and repair of power distribution equipment. Drive project success throu...
2 weeks ago
$100K - $120K *
Transform technical hiring by owning the full-cycle recruitment process. Collaborate with leadership to build a sourcing strategy, assess candidates, and enhance the candidate experience while scaling...
2 weeks ago
Senior Sales Director, Original Equipment Manufacturer (OEM) & Defense Primes
$150K - $190K *
Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...
3 weeks ago
$126K - $221K *
Pioneer impactful technology enablement by bridging engineering and sales. Drive hands-on lab environments, coach teams on demo excellence, and develop frameworks that accelerate customer value and te...
6 days ago
$124K - $238K *
Join a team that's driving innovation through systems engineering as you design, integrate, and validate software systems, ensuring alignment with overarching objectives while collaborating closely wi...
Reposted yesterday
Member of Technical Staff, Forward Deployed Engineer (New Stealth Startup)
$150K - $300K *
Transform enterprise operations by developing AI solutions tailored to customer needs. Engage directly with clients, manage the full technical lifecycle, and drive measurable improvements in AI perfor...
1 week ago
Professional Services Consultant
$124K - $138K *
The Professional Services Consultant at Mindtickle is responsible for delivering solutions to customer enablement challenges using the Mindtickle SaaS platform. This role involves project management...
Reposted 3 weeks ago
$135K - $220K *
Lead the charge in enhancing security tooling for compliance and cybersecurity. Collaborate with engineering teams to automate security checks, ensuring a robust pipeline that balances speed and secur...
1 week ago
Engineering Manager - Servicing & Fulfillment
$166K - $193K *
Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...
Reposted today
Sr. Engineer, AI Cyber Security
$140K - $187K *
Innovate the future of AI security by designing and implementing robust defenses against adversarial threats, ensuring the integrity of AI systems while fostering innovation and collaboration across c...
3 weeks ago
$110K - $130K *
Lead the charge in coordinating a dynamic technical team, ensuring seamless delivery across multiple workstreams while aligning development efforts with strategic program goals. Drive efficiency and f...
1 week ago
(USA) Distinguished, Systems and Infrastructure Engineer, Information Security
$130K - $260K *
Join a team that's redefining security in AI by designing scalable, secure infrastructure solutions. Collaborate with cross-functional teams to innovate security practices and ensure compliance while...
Today
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.