Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$130K - $170K *

Transform backend services and APIs for high-volume interactions, ensuring reliability and performance. Drive platform evolution through hands-on design and implementation, collaborating with cross-fu...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of cybersecurity by designing, deploying, and supporting security technologies. Collaborate with clients to enhance their security posture while aligning with busi...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $123K *

Champion AI innovation by driving tool adoption, engineering practices, and workforce enablement across the enterprise. Collaborate with cross-functional teams, influencing leaders and building future...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $231K *

Drive offensive security initiatives by leading penetration testing and red-team efforts. Own complex technical engagements, ensuring robust assessments and impactful remediation strategies for federa...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $138K *

Grow customer success by partnering with clients, driving measurable value, and optimizing engagement through strategic initiatives that enhance long-term loyalty and operational goals...

Pearland, TXRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $185K *

Lead cross-functional teams to drive infrastructure remediation programs, improving performance and reliability across AI and hyperscale data center environments. Collaborate with engineering and oper...

British Columbia, CARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $180K *

Empower teams by leading the technical vision and delivery standards for ServiceNow. Drive high-quality implementations across engagements while mentoring talent and collaborating with management to e...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$57K - $108K *

Optimize existing applications in the Supply Chain by troubleshooting, enhancing, and documenting web solutions. Collaborate with users and support teams to ensure stability and reliability while driv...

Cedar Rapids, IARemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $90K *

Collaborate with diverse teams to provide expert technical guidance and direction for geotechnical projects, ensuring feasibility and efficient bidding processes through thorough analysis and innovati...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$59K - $106K *

Drive high-voltage transmission line design projects, ensuring compliance with industry standards. Collaborate with multi-disciplinary teams to execute technical tasks, prepare documentation, and enha...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $155K *

Drive business growth by leading consulting and system studies for T&D infrastructure, focusing on data centers. Engage with industry leaders and ensure high-quality technical solutions while supporti...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$72K - $120K *

Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $167K *

Elevate operational excellence by leading process improvement initiatives using Lean and Six Sigma methodologies. Collaborate with cross-functional teams to analyze workflows, enhance efficiency, and...

Virginia Beach, VARemote

Today

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Lead strategic sales initiatives to drive growth in public safety software, building relationships with key decision-makers across government agencies and K-12 districts. Excel in a dynamic environmen...

Illinois, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$46K - $131K *

Join a team that's dedicated to enhancing customer service and operational efficiency. Lead initiatives in finance operations, manage complex reporting, and build strong client relationships while dri...

Louisville, KYRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$135K - $160K *

Elevate cybersecurity by designing and implementing robust security protocols, ensuring compliance across cloud infrastructure while managing IAM, PKI, and secrets management to protect fintech worklo...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Shape the future of cloud security by architecting and implementing robust controls across multi-region AWS environments, ensuring compliance and maintaining high security standards for fintech worklo...

New York, NYRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$193K - $285K *

Join a team that's redefining security engineering by designing and delivering innovative, multi-domain security services. Collaborate across teams to enhance physical and cloud security, ensuring ope...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $127K *

Engineer robust solutions for Power Delivery projects, ensuring safety and efficiency through hands-on execution, troubleshooting, and training to enhance system performance and drive customer satisfa...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $127K *

Manage complex service projects in Power Delivery, ensuring top-tier customer satisfaction. Drive technical excellence in troubleshooting, commissioning, and team leadership. Enhance system performanc...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in managing and optimizing cloud infrastructure across multiple platforms. Collaborate with teams to enhance product reliability and streamline operations while ensuring security and c...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $130K *

Transform the quality assurance landscape by leading manual and automated testing efforts, ensuring enterprise applications meet high standards for reliability, usability, and performance while collab...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Design innovative Civil systems for mission-critical environments, ensuring compliance and safety. Collaborate with multi-discipline teams to deliver reliable infrastructure solutions that enhance ope...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $136K *

Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...

Missouri, USRemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.