Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$132K - $238K *

Drive the development and optimization of advanced control systems for critical infrastructure, ensuring performance and reliability across automation platforms. Lead design, testing, and integration...

Austin, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$145K - $190K *

Lead the design and evolution of scalable data architecture, providing technical leadership across teams to deliver reliable, secure, and cost-effective data solutions while shaping emerging capabilit...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$212K - $268K *

Join a team that's redefining enterprise AI solutions by leading technical discovery and delivering impactful demonstrations. Collaborate with architects and executives to drive customer success and a...

San Jose, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving technical integration and validation for Ambient AI Scribe initiatives. Collaborate with clinical teams to enhance workflows, troubleshoot issues, and ensure operational re...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $137K *

Empower operations by ensuring data integrity for market systems. Partner to verify service reservations and regulatory compliance while providing analytical insights to enhance stakeholder engagement...

Little Rock, ARRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock your potential by optimizing product performance and driving growth in instrumentation solutions. Collaborate across teams to enhance offerings and support strategic initiatives in the upstream...

Oklahoma, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$186K - $232K *

Empower strategic partners by building deep technical relationships and driving preference for a modern data security platform. This role requires collaboration with various stakeholders to enhance pa...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower your career by leading mechanical building system projects. Collaborate with clients, mentor junior engineers, and enhance your expertise while driving innovative solutions from design to comp...

Ottawa, ONRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$165K *

Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $188K *

Join a team that's shaping the future of reactor physics and technology. Contribute to computational methods development, numerical analysis, and thermal-hydraulic modeling while supporting software d...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$199K - $235K *

Innovate backend solutions by designing, building, and maintaining scalable services for external pentesting. Collaborate across teams to enhance user experience and ensure system performance, reliabi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $285K *

Lead the development of Test & Code Coverage capabilities, transforming complex challenges into actionable strategies. Collaborate with cross-functional teams to enhance software quality and streamlin...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $178K *

Drive your career with a senior role focused on software development for control room simulators, collaborating with engineers to enhance plant models and ensure high-quality deliverables in a dynamic...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Transform control systems in the field as you analyze PLC code, troubleshoot equipment, and ensure regulatory compliance. Collaborate with internal teams and clients while traveling extensively across...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $166K *

Transform enterprise file transfer operations by leveraging your expertise in IBM Sterling and Unix/Linux systems. Drive efficiency and security in a critical financial services environment while coll...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Champion customer success by leading the migration to our next-gen platform. Drive adoption, ensure seamless onboarding, and collaborate cross-functionally to enhance product value and performance for...

Atlanta, GARemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Elevate your career by joining a dynamic team as a Data Engineer, owning end-to-end data systems and driving platform modernization. You'll improve data reliability and work closely with cross-functio...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Partner with us to design and implement cloud-native data solutions, ensuring secure and reliable data exchange across platforms. Collaborate with teams to enhance data accessibility and support advan...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Champion the development of innovative observability solutions, leveraging your expertise in Go and network protocols to enhance network automation. Collaborate with cross-functional teams to deliver...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $114K *

Unlock potential by applying technical expertise to solve complex problems, collaborating across teams, and developing event-driven applications. Engage in project work that enhances system efficiency...

Ohio, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $116K *

Champion data-driven emergency response initiatives by leading analytics, ensuring quality assurance, and collaborating with global teams to enhance decision-making and program effectiveness in infect...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate your career as a Senior Test Automation Engineer, leading testing initiatives, collaborating with cross-functional teams, and ensuring software quality through innovative automation strategies...

Washington, DCRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.