Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$100K - $120K *

Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Transform customer engagement by providing expert pre-sales technical support, leading complex solution development, and delivering impactful presentations to ensure tailored solutions meet client nee...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Transform the future of automation solutions by engineering real-time controls and information systems across manufacturing environments. Collaborate with a dynamic team to enhance operational efficie...

Philadelphia, PARemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's innovating real-time automation solutions across industries. As a Systems Engineer, you'll develop and implement cutting-edge controls, mentor peers, and enhance operational efficie...

Raleigh, NCRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...

Richmond, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $120K *

Drive excellence in network operations by providing 24/7 support, designing solutions, and ensuring compliance with security best practices. Collaborate with teams to enhance customer connectivity and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...

Tampa, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $169K *

Join a team that's shaping the future of software applications by providing technical expertise and customer solutions. Collaborate with cross-functional teams to drive product development and enhance...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $105K *

Join a team that's dedicated to delivering top-tier service and support for complex systems in the U.S. Federal Government. Engage in hands-on maintenance and ensure operational excellence while trave...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $145K *

Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$195K - $363K *

Accelerate progress at our global SRE function, shaping the Veeam Data Cloud through reliable platforms, tooling, and strategic initiatives. Lead and mentor teams while enforcing architectural best pr...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$145K - $185K *

Lead and inspire engineering teams to deliver high-quality digital products, ensuring alignment with business priorities while fostering a culture of collaboration and continuous improvement in a dyna...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Support strategic enterprise accounts by tackling complex technical challenges. Collaborate with product teams to design operational processes and enhance monitoring strategies for optimal customer ex...

Ontario, CARemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.