Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Software Engineer I - LLM Observability
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Empower AI observability by delivering end-to-end solutions, collaborating with cross-functional teams to enhance user experiences and insights into agent performance, costs, and errors, while navigat...
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Program Manager (Data Center Hardware)
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Transform customer engagements by leading a dynamic team, ensuring project success through effective management and operational oversight. Drive continuous improvement and enhance client satisfaction...
Yesterday
Senior ICT Consultant, Data Centers - Remote (US)
$110K - $130K *
Lead the charge in delivering innovative ICT solutions for Data Center projects. Oversee a skilled team, manage complex assignments, and develop tailored strategies to meet client needs in a dynamic...
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Principal Engineer - Automation
$125K - $150K *
Champion innovative automation solutions in warehouse management. Lead complex integrations and guide engineering teams to enhance material handling processes. Collaborate on the Global Automation Roa...
2 weeks ago
$120K - $145K *
Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...
4 weeks ago
$110K - $130K *
Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...
1 month ago
$148K - $263K *
Champion innovative financial solutions by leading complex OneStream implementations. Collaborate with teams to design scalable architectures, optimize performance, and ensure high-quality deliverable...
Today
$148K - $263K *
Architect high-performance OneStream solutions by translating complex requirements into scalable designs. Lead a team of consultants, ensuring technical quality and optimizing integrations while excee...
1 week ago
Thermal Performance Engineer, Heat Balance - Kiewit Power Engineering
$95K - $115K *
Join a team that's redefining power plant performance analysis. Lead thermal modeling, collaborate with vendors, and execute field tests to ensure optimal plant efficiency and reliability. Your expert...
1 week ago
AI Engineer (Superhuman Mail) - Canada
$110K - $130K *
Join a team that's redefining productivity by building AI-driven email solutions. Collaborate with engineers to create intelligent workflows and enhance user experiences, all while innovating at the i...
Today
Senior Software Engineer - Builder Platform
$135K - $160K *
Innovate within a dynamic team to develop and enhance a robust platform for agents and workflows, driving productivity and collaboration across engineering and business functions while ensuring qualit...
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$195K - $270K *
Empower mid-enterprise organizations to enhance their cybersecurity posture by simplifying complex concepts and driving meaningful relationships, ultimately paving the way for proactive vulnerability...
Reposted 3 weeks ago
Sr Mechanical Architect - Remote
$160K - $246K *
Engineer cutting-edge mechanical architectures for next-gen data centers. Collaborate with cross-functional teams to optimize designs for servers, HPC, and AI systems, ensuring high performance and ef...
3 weeks ago
Software/ML Engineer (Top-Secret)
$110K - $130K *
Help us advance Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to create innovative solutions that transform vast data into a...
2 weeks ago
Software/ML Engineer (Top-Secret)
$110K - $130K *
Shape the future of Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to deliver innovative solutions that transform vast data i...
2 weeks ago
$134K - $223K *
Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...
1 week ago
Senior Software Engineer & Team Lead
$125K - $150K *
Lead the charge in software engineering excellence, guiding modernization initiatives while mentoring engineers to enhance reliability and scalability in cloud environments...
Reposted 2 days ago
$110K - $130K *
Join a team that's shaping the future of energy through innovative electrical design for utility-scale projects. Collaborate with engineers on solar, wind, and battery systems, ensuring quality and ef...
1 week ago
Software Architect / Technical Advisor
$120K - $145K *
Contribute to architectural guidance and technical support across diverse projects. Collaborate with teams to evaluate solutions, adapt to evolving technologies, and communicate findings effectively t...
Today
Critical Mechanical Systems Specialist
$110K - $130K *
Advance mechanical systems readiness by overseeing commissioning, conducting site inspections, and ensuring operational efficiency across critical infrastructure. Collaborate cross-functionally to enh...
6 days ago
$95K - $130K *
Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...
1 week ago
$250K - $500K+*
Drive innovation by collaborating with hardware teams to enhance tools, evolve compilers, and improve developer experiences, ensuring efficient and effective hardware design processes...
1 week ago
Director, Technology Integration Delivery
$140K - $175K *
Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...
2 weeks ago
Staff Solutions Engineer - FDSE - Splunk (Remote)
$266K - $342K *
Lead transformative AI solutions by architecting and prototyping innovative strategies that enhance customer outcomes, compress time-to-value, and drive growth through collaboration and mentorship in...
4 days ago
Senior Lead Cryptography Engineer
$160K - $210K *
Lead the charge in enhancing cryptographic solutions by automating certificate lifecycles and managing encryption keys. Collaborate across teams to implement robust security measures and drive innovat...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.