Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$110K - $130K *

Join a team that's dedicated to delivering expert engineering solutions while managing projects safely and efficiently. Leverage your technical expertise to mentor others and drive innovation in gener...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$145K - $165K *

Lead the charge in enhancing marketing technology platforms to optimize customer engagement and journey orchestration. Collaborate with cross-functional teams to deliver reliable solutions and improve...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Transform healthcare technology by owning core products, driving architectural decisions, and ensuring high-quality code. Collaborate across teams to deliver impactful solutions that enhance patient c...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...

Raleigh, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $160K *

Shape the future of healthcare by ensuring optimal performance of Linear Accelerators. Collaborate with clients and colleagues to deliver exceptional service, troubleshoot issues, and maintain equipme...

California, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$201K - $263K *

Lead a globally distributed engineering team to architect and scale enterprise-level Go-To-Market systems, ensuring seamless integration across Salesforce and other platforms while fostering a culture...

Austin, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in advancing show control systems by designing large-scale projects, mentoring engineers, and developing best practices to enhance performance and user experience across diverse entert...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Optimize show control systems by leading large projects, mentoring engineers, and developing best practices. Collaborate with cross-functional teams to enhance performance and ensure seamless integrat...

Orlando, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Shape the future of show control systems by leading large-scale projects, mentoring engineers, and developing best practices to enhance performance and user experience across diverse entertainment app...

Lititz, PARemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$224K - $308K *

Transform the MSSP partner landscape by driving adoption, building relationships, and integrating cutting-edge solutions. Collaborate with partners to enhance technical offerings and ensure success ac...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$96K - $120K *

Accelerate progress at the forefront of digital banking by leading complex client implementations, resolving advanced technical issues, and ensuring successful delivery of innovative solutions that al...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Manage and lead complex technical programs across cross-functional teams, ensuring high-quality delivery against business objectives while fostering collaboration and mentorship, with a global impact...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $300K *

Lead the optimization of execution engines and memory management systems, ensuring high-performance applications at scale. Collaborate with product owners to deliver quality software while mentoring p...

San Diego, CARemote

Today

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Transform the future of product marketing by designing innovative go-to-market strategies, enhancing customer advocacy, and building scalable frameworks that drive growth and engagement in a dynamic B...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $165K *

Join a dynamic team as a Senior Sales Engineer, driving enterprise solutions by collaborating with sales teams and customers. Leverage your expertise in networking and security to enhance sales proces...

Trenton, NJRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Help us enhance enterprise observability and application performance by designing and optimizing advanced monitoring solutions across complex technology environments, ensuring proactive service manage...

Atlanta, GARemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$180K - $240K *

Champion innovation by building and operating secure infrastructures for federal and partner environments, ensuring seamless deployments and reliable operations across diverse cloud and on-premises pl...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$78K - $113K *

Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...

California, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Drive the design and deployment of secure AI applications in cloud environments, integrating advanced technologies like machine learning and ServiceNow solutions to enhance operational efficiency and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion the sales territory for liquid handling solutions, driving market development and customer relationships in the biotech sector. Collaborate with teams to deliver impactful presentations and m...

San Francisco, CARemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion identity lifecycle management by automating access processes, ensuring compliance, and enhancing security posture. Collaborate with teams to identify anomalies and streamline auditing while m...

Atlanta, GARemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $235K *

Analyze deployment processes and enhance system reliability across government multi-site environments. Collaborate with diverse teams while troubleshooting, improving tooling, and mentoring to streaml...

Colorado Springs, CORemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $221K *

Empower our team by architecting innovative technical solutions that address customer challenges. Collaborate with internal teams and lead the technical sales process to drive impactful outcomes for m...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.