Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$95K - $115K *

Transform healthcare IT by providing expert support for endpoint and device systems. Engage in hands-on engineering, configuration, and troubleshooting to ensure operational readiness for the IHS EHR...

Washington, DCRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$218K - $286K *

Join a team that's transforming customer engagement by driving innovative solutions. Leverage your expertise in Solutions Engineering to support sales, enhance customer relationships, and accelerate g...

Herndon, VARemote

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $120K *

Help us drive innovation in video security by leading product marketing for our Silent Sentinel camera, focusing on federal and defense sectors. Collaborate with cross-functional teams to craft compel...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$154K - $221K *

Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Advance your career as a Senior Information System Security Engineer, collaborating on critical national security projects. Drive cybersecurity initiatives, develop policies, and enhance cloud securit...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $320K *

Drive innovation by architecting high-performance backend systems for a cutting-edge data platform. Collaborate with cross-functional teams to enhance user experience and optimize data workflows, ensu...

Vancouver, BCRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Empower our cybersecurity initiatives by providing strategic leadership and ensuring compliance with DoD standards. Drive enterprise-level security architecture and risk management across multiple Tas...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $140K *

Lead the charge in designing and building scalable software solutions, owning features from concept to deployment while mentoring junior engineers and collaborating across teams to enhance payment pro...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...

California, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...

Herndon, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Engage with our Sales Team as a Sales Engineer, providing expert technical support throughout the sales cycle. Collaborate cross-functionally to enhance product knowledge and drive customer success wh...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $230K *

Empower your career by leveraging your expertise in OT/IoT security to drive innovative solutions. Collaborate with clients and sales teams to enhance cybersecurity offerings and deliver impactful pre...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$96K - $184K *

Lead the charge in delivering innovative OT/IoT security solutions, collaborating with clients to enhance their cybersecurity posture while developing new service offerings that align with business ob...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$96K - $184K *

Unlock potential by serving as a customer-facing security expert, guiding clients through OT/IoT security projects. Collaborate with stakeholders to enhance security offerings and drive business objec...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $230K *

Lead the charge in delivering innovative OT/IoT security solutions while collaborating with clients to enhance their cybersecurity posture. Utilize your expertise to educate teams and develop new serv...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...

Boston, MARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $224K *

Innovate with a dynamic team to design advanced tooling for solid rocket motors, ensuring safety and reliability in manufacturing processes while applying your expertise in physics and material scienc...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Discover and attract top talent for clients by employing innovative sourcing techniques. Collaborate closely with stakeholders to enhance recruitment practices and immerse yourself in client cultures...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$135K - $145K *

Deliver seamless integration and Tier 3 support for secure mobile infrastructure. Collaborate with enterprise stakeholders to ensure compliance, performance, and customer satisfaction while managing c...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $135K *

Transform the future of financial products by building end-to-end experiences. Collaborate with cross-functional teams to deliver impactful solutions that enhance user interactions and drive business...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $160K *

Join a team that's redefining data solutions by leading technical sales efforts, collaborating with Account Managers, and driving customer success through innovative data architecture and tailored dem...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $105K *

Transform enterprise network infrastructure by providing operational support, administration, and troubleshooting for LANs, WANs, and VPNs, ensuring secure and reliable connectivity across diverse env...

Washington DC, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$211K - $253K *

Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the future of engineering workflows by building and delivering robust AI-driven automation and agent-based capabilities, ensuring products meet real customer needs and are reliable for complex e...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.