Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Endpoint & Device Systems Engineer (REMOTE)
$95K - $115K *
Transform healthcare IT by providing expert support for endpoint and device systems. Engage in hands-on engineering, configuration, and troubleshooting to ensure operational readiness for the IHS EHR...
4 days ago
Solutions Engineer - US Commercial East - ThousandEyes (Remote)
$218K - $286K *
Join a team that's transforming customer engagement by driving innovative solutions. Leverage your expertise in Solutions Engineering to support sales, enhance customer relationships, and accelerate g...
5 days ago
Global Product Marketing Manager - Video
$110K - $120K *
Help us drive innovation in video security by leading product marketing for our Silent Sentinel camera, focusing on federal and defense sectors. Collaborate with cross-functional teams to craft compel...
3 weeks ago
Senior Sales Engineer - Majors, Kansas City
$154K - $221K *
Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...
2 weeks ago
Senior Information System Security Engineer
$117K - $195K *
Advance your career as a Senior Information System Security Engineer, collaborating on critical national security projects. Drive cybersecurity initiatives, develop policies, and enhance cloud securit...
5 days ago
Software Engineer - Backend (Remote)
$180K - $320K *
Drive innovation by architecting high-performance backend systems for a cutting-edge data platform. Collaborate with cross-functional teams to enhance user experience and optimize data workflows, ensu...
1 week ago
$130K - $150K *
Empower our cybersecurity initiatives by providing strategic leadership and ensuring compliance with DoD standards. Drive enterprise-level security architecture and risk management across multiple Tas...
Today
$105K - $140K *
Lead the charge in designing and building scalable software solutions, owning features from concept to deployment while mentoring junior engineers and collaborating across teams to enhance payment pro...
1 week ago
Senior Red Team Engineer - Frontier AI Security (Remote US)
$120K - $150K *
Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...
Reposted 2 weeks ago
$100K - $120K *
Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...
3 weeks ago
$100K - $120K *
Engage with our Sales Team as a Sales Engineer, providing expert technical support throughout the sales cycle. Collaborate cross-functionally to enhance product knowledge and drive customer success wh...
3 weeks ago
Presales Solutions Engineer - OT/IoT Security
$120K - $230K *
Empower your career by leveraging your expertise in OT/IoT security to drive innovative solutions. Collaborate with clients and sales teams to enhance cybersecurity offerings and deliver impactful pre...
1 week ago
Presales Solutions Engineer - OT/IoT Security
$96K - $184K *
Lead the charge in delivering innovative OT/IoT security solutions, collaborating with clients to enhance their cybersecurity posture while developing new service offerings that align with business ob...
1 week ago
Presales Solutions Engineer - OT/IoT Security
$96K - $184K *
Unlock potential by serving as a customer-facing security expert, guiding clients through OT/IoT security projects. Collaborate with stakeholders to enhance security offerings and drive business objec...
2 weeks ago
Presales Solutions Engineer - OT/IoT Security
$120K - $230K *
Lead the charge in delivering innovative OT/IoT security solutions while collaborating with clients to enhance their cybersecurity posture. Utilize your expertise to educate teams and develop new serv...
2 weeks ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
Reposted 2 weeks ago
Tooling Engineer, Staff - SRM / Solid Rocket Motors - Telework Option
$120K - $224K *
Innovate with a dynamic team to design advanced tooling for solid rocket motors, ensuring safety and reliability in manufacturing processes while applying your expertise in physics and material scienc...
Reposted today
$100K - $120K *
Discover and attract top talent for clients by employing innovative sourcing techniques. Collaborate closely with stakeholders to enhance recruitment practices and immerse yourself in client cultures...
1 week ago
$135K - $145K *
Deliver seamless integration and Tier 3 support for secure mobile infrastructure. Collaborate with enterprise stakeholders to ensure compliance, performance, and customer satisfaction while managing c...
Reposted 6 days ago
$95K - $135K *
Transform the future of financial products by building end-to-end experiences. Collaborate with cross-functional teams to deliver impactful solutions that enhance user interactions and drive business...
1 week ago
Senior Sales Engineer, Data Products
$125K - $160K *
Join a team that's redefining data solutions by leading technical sales efforts, collaborating with Account Managers, and driving customer success through innovative data architecture and tailored dem...
1 week ago
$90K - $105K *
Transform enterprise network infrastructure by providing operational support, administration, and troubleshooting for LANs, WANs, and VPNs, ensuring secure and reliable connectivity across diverse env...
3 weeks ago
Project Manager, FEHRM Healthcare Technology Management - Deployment
$95K - $125K *
Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...
3 weeks ago
Staff Product Manager, Enterprise Deployment Solutions | Canada | Remote
$211K - $253K *
Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...
2 weeks ago
Applications Engineers, Agentic Workflows
$110K - $130K *
Drive the future of engineering workflows by building and delivering robust AI-driven automation and agent-based capabilities, ensuring products meet real customer needs and are reliable for complex e...
Reposted yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.