Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$70K - $100K *
Engage in the development of automated testing frameworks to ensure the quality and reliability of business systems. Collaborate with cross-functional teams to create effective test strategies and dri...
Reposted 6 days ago
Senior Embedded Software Engineer
$120K - $145K *
Lead the development of critical firmware for safety-critical systems, collaborating across teams to optimize embedded platforms. Drive best practices and mentor engineers while ensuring reliability a...
6 days ago
Engineering Manager, Systems Reliability Engineering
$130K - $155K *
Join a team that's redefining retail technology by leading a high-performing engineering group focused on modernizing and automating store platforms for a global audience, ensuring reliability and sca...
Yesterday
$83K - $93K *
Advance innovation by installing and testing autonomous vehicle systems, ensuring optimal performance through troubleshooting and collaboration. Engage with customers and travel extensively to deliver...
2 weeks ago
$100K - $120K *
Join a team that's dedicated to enhancing healthcare technology by developing and maintaining our Electronic Health Record platform using Ruby. Collaborate in an agile environment to deliver impactful...
2 weeks ago
$105K - $160K *
Empower channel partners by providing technical leadership and solution architecture expertise focused on HPE Aruba technologies. Drive sales engagement and architect resilient infrastructure solution...
1 week ago
$60K - $120K *
Unlock potential by deploying and supporting advanced robotic systems in diverse environments. Collaborate with teams, troubleshoot issues, and enhance client experiences through effective communicati...
4 weeks ago
Enterprise Implementation Engineer
$100K - $120K *
Elevate customer success by implementing privacy-first healthcare marketing solutions. As an Implementation Engineer, you'll guide clients through technical setups, ensuring optimal performance and co...
4 weeks ago
$150K - $200K *
Champion the evolution of DevOps practices by providing technical leadership and architectural direction across agile teams, enhancing software delivery speed and reliability while fostering a culture...
2 weeks ago
$88K - $154K *
Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...
Reposted 1 week ago
Territory Account Manager, Exposure Management - Toronto Canada
$100K - $120K *
Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...
2 weeks ago
$95K - $115K *
Lead the charge in enhancing organizational security by developing security frameworks, assessing controls, and collaborating with technical teams to create a resilient security architecture for moder...
Reposted 1 week ago
Senior Automation Engineer - Ansible
$104K - $166K *
Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...
2 weeks ago
$83K - $155K *
Explore a dynamic role combining application engineering with hands-on field support. Collaborate with customers and teams to troubleshoot and optimize solutions, ensuring successful installations and...
2 weeks ago
$98K - $149K *
Champion the Equipment Solutions Team by leading project lifecycle management, optimizing customer experience, and driving performance excellence for key national accounts in a dynamic, virtual enviro...
1 week ago
Professional Services Engineer - Remote
$110K - $160K *
Optimize customer networks while delivering integrated networking and cybersecurity solutions. Collaborate globally, enhance performance, and ensure satisfaction as you tackle complex challenges in an...
Reposted 1 week ago
Advanced Specialist, Technology Solutions
$110K - $120K *
Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...
Reposted 5 days ago
Senior Systems Support Professional
$80K - $95K *
Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...
2 weeks ago
$100K - $120K *
Empower your career as a Sales Engineer, driving revenue through technical expertise and strategic collaboration. Engage with clients, deliver compelling demos, and streamline the sales process to ach...
3 weeks ago
Central Engineering Team Manager
$110K - $130K *
Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...
3 weeks ago
$90K - $189K *
Contribute to critical government missions as a Release Train Engineer, facilitating Agile Release Train events, coaching teams, and driving continuous improvement to deliver value using cutting-edge...
6 days ago
$100K - $129K *
Drive your career with a Senior Network Administrator role, managing and optimizing enterprise network infrastructure. Collaborate across teams to ensure security, performance, and scalability while l...
Reposted today
Systems Engineer Stf - FULLTIME TELEWORK
$131K - $243K *
Unlock your potential by driving innovative solutions in a dynamic environment. Collaborate with cross-functional teams to enhance product lifecycle management and ensure seamless integration of syste...
6 days ago
Senior Customer Success Architect
$120K - $150K *
Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...
Reposted 3 weeks ago
Senior Technical Sales Manager
$128K - $213K *
Drive innovative technical solutions in power stability and electrical systems, engaging with customers and collaborating with sales teams to deliver tailored proposals that meet complex requirements...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.