Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Automation Engineer - Ansible
$104K - $166K *
Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...
2 weeks ago
$83K - $155K *
Explore a dynamic role combining application engineering with hands-on field support. Collaborate with customers and teams to troubleshoot and optimize solutions, ensuring successful installations and...
2 weeks ago
$98K - $149K *
Champion the Equipment Solutions Team by leading project lifecycle management, optimizing customer experience, and driving performance excellence for key national accounts in a dynamic, virtual enviro...
5 days ago
Professional Services Engineer - Remote
$110K - $160K *
Optimize customer networks while delivering integrated networking and cybersecurity solutions. Collaborate globally, enhance performance, and ensure satisfaction as you tackle complex challenges in an...
Reposted 1 week ago
Advanced Specialist, Technology Solutions
$110K - $120K *
Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...
Reposted 3 days ago
Senior Systems Support Professional
$80K - $95K *
Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...
2 weeks ago
$100K - $120K *
Empower your career as a Sales Engineer, driving revenue through technical expertise and strategic collaboration. Engage with clients, deliver compelling demos, and streamline the sales process to ach...
3 weeks ago
Central Engineering Team Manager
$110K - $130K *
Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...
2 weeks ago
$90K - $189K *
Contribute to critical government missions as a Release Train Engineer, facilitating Agile Release Train events, coaching teams, and driving continuous improvement to deliver value using cutting-edge...
5 days ago
$100K - $129K *
Drive your career with a Senior Network Administrator role, managing and optimizing enterprise network infrastructure. Collaborate across teams to ensure security, performance, and scalability while l...
Today
Systems Engineer Stf - FULLTIME TELEWORK
$131K - $243K *
Unlock your potential by driving innovative solutions in a dynamic environment. Collaborate with cross-functional teams to enhance product lifecycle management and ensure seamless integration of syste...
4 days ago
Senior Customer Success Architect
$120K - $150K *
Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...
Reposted 2 weeks ago
Senior Technical Sales Manager
$128K - $213K *
Drive innovative technical solutions in power stability and electrical systems, engaging with customers and collaborating with sales teams to deliver tailored proposals that meet complex requirements...
1 week ago
$110K - $130K *
Join us to lead complex clinical trials, ensuring timely delivery of clean data while managing operational quality and team performance. Collaborate across departments to meet project goals and mainta...
Reposted 1 week ago
$110K - $130K *
Accelerate growth by leveraging your sales expertise to drive revenue through innovative data center liquid cooling solutions. Engage with clients, present technical solutions, and collaborate across...
Today
Staff Solutions Engineer, MSSP Ecosystem Partner
$224K - $308K *
Unlock potential by leading and scaling our MSSP partner business across North America, combining technical leadership with hands-on architecture engagements to drive strategic growth and adoption of...
2 weeks ago
Sr. Technical Project Manager - ECG Management
$105K - $158K *
Unlock potential by managing complex projects in digital healthcare, ensuring product quality and customer satisfaction. Collaborate with cross-functional teams to drive program success and address st...
2 weeks ago
$120K - $145K *
Lead the charge in architecting and automating secure CI/CD pipelines and cloud infrastructure, ensuring compliance and resilience while delivering high-quality software through expert DevSecOps pract...
Today
STAFF R&D/PRODUCT DVL ENGINEER - Remote
$141K - $212K *
Shape the future of high-speed communications by leading signal integrity design, simulation, and validation for innovative products. Collaborate with cross-functional teams to tackle complex challeng...
1 week ago
Manager Security Engineer, Operations
$186K - $233K *
Drive security excellence by leading a high-performing team in incident detection and response. Own the technology stack and enhance security across multi-tenant SaaS environments, ensuring rapid thre...
Today
$120K - $145K *
Contribute to innovative cloud solutions by leveraging your expertise in Azure, C#/.NET, and DevOps practices. Collaborate with cross-functional teams to enhance security, scalability, and performance...
3 weeks ago
$110K - $130K *
Transform customer IT service requirements into innovative solutions that enhance loyalty and profitability. Lead technical resources in delivering high-quality financial industry solutions while ensu...
3 weeks ago
VoIP Network Engineer (REMOTE)
$92K - $110K *
Transform the future of communication by designing and optimizing VoIP networks. Collaborate with IT teams to enhance network security and performance while providing expert troubleshooting and suppor...
5 days ago
Senior Principal Implementation Consultant
$100K - $185K *
Empower clients by leveraging deep ONESOURCE Direct Tax expertise to design innovative solutions using AI and automation tools. Engage directly with customers, manage projects, and drive efficiency wh...
2 weeks ago
$120K - $145K *
Join a team that's enhancing data integration for the U.S. Coast Guard. As a Senior Systems Engineer, you'll lead the implementation and maintenance of the Cloud Data Pipeline, ensuring robust data sh...
4 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.