Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Infrastructure Engineer
$120K - $145K *
Lead the charge in designing and evolving scalable cloud infrastructure, driving architectural strategy, and enhancing operational culture while collaborating with cross-functional teams to meet ambit...
1 week ago
Principal Forward Deployed Engineer
$145K - $175K *
Shape the future of AI engineering by leading technical solutions, mentoring teams, and driving production outcomes in a collaborative environment focused on innovation and operational excellence...
2 weeks ago
$90K - $110K *
Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...
1 month ago
$110K - $130K *
Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...
1 week ago
Director of Engineering - Global, Remote
$150K - $180K *
Lead and scale a dynamic engineering organization, driving execution and innovation while mentoring managers and aligning cross-functional priorities to deliver impactful solutions...
Yesterday
Presales Solutions Engineer - Email Security
$96K - $184K *
Join a dynamic team as a Pre-Sales Cybersecurity Solutions Engineer, where you'll collaborate with clients to design and articulate tailored cybersecurity solutions that meet their business objectives...
1 week ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Elevate your career by engaging with clients to design and implement tailored cybersecurity solutions. This role combines technical expertise with strategic communication to address security challenge...
2 weeks ago
Presales Solutions Engineer - Email Security
$120K - $230K *
Join a team that's dedicated to delivering innovative cybersecurity solutions. This role involves engaging with customers to assess their security needs, designing tailored solutions, and collaboratin...
2 weeks ago
$130K - $150K *
Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...
Reposted 1 week ago
$95K - $105K *
Join a dynamic team to provision and manage cloud environments, automate deployments, and ensure robust cloud security. Leverage your expertise in AWS or Azure and OpenShift to drive cloud migrations...
6 days ago
$95K - $105K *
Drive cloud infrastructure excellence by managing environments, automating deployments, and ensuring security. Collaborate on cloud migrations and capacity planning while producing essential documenta...
1 week ago
$90K - $100K *
Unlock potential by delivering innovative robotic solutions, ensuring seamless integration and operational success for customers. Collaborate, troubleshoot, and enhance system performance while provid...
2 weeks ago
Software Development Engineer III, MuleSoft
$127K - $213K *
Transform integration solutions by designing and developing robust MuleSoft applications. Collaborate with cross-functional teams to ensure high-quality delivery and optimize performance while mentori...
2 weeks ago
$132K - $136K *
Champion customer satisfaction by providing Tier 1 technical support for classified cloud environments. Manage case ownership, coordinate with engineering teams, and ensure timely resolution while mai...
3 days ago
$125K - $130K *
Empower customer success by providing Tier 1 technical support for classified cloud environments. Collaborate with engineering teams to resolve issues, manage cases, and ensure seamless communication...
3 days ago
Staff Software Engineer: Growth Engineering
$137K - $203K *
Optimize cross-functional collaboration and drive impactful engineering projects, leveraging extensive full-stack expertise. Lead the development of scalable APIs and user experiences within a mission...
Reposted 3 days ago
Endpoint Engineer (Journeyman)
$88K - $105K *
Advance endpoint capabilities by developing, deploying, and supporting secure, standardized solutions for physical and virtual environments, ensuring operational readiness and compliance across divers...
1 week ago
$110K - $130K *
Shape the future of secure software development by integrating security practices into engineering workflows, building automation tools, and conducting penetration tests to identify vulnerabilities an...
2 weeks ago
Pre-Sales Application Engineer
$105K - $210K *
Grow your career with a dynamic role driving sales and technical solutions in liquid chromatography. Collaborate with sales teams, enhance customer experiences, and influence product design while leve...
6 days ago
Senior Geomechanics Engineer (CAN)
$130K - $180K *
Optimize geomechanical solutions for mining projects by integrating data, developing models, and providing technical recommendations. Collaborate with a diverse team to enhance project outcomes and me...
1 month ago
Senior Sales Engineer, Majors - West
$154K - $221K *
Transform the future of cloud security by delivering tailored technical solutions, guiding customers through evaluations, and ensuring their needs are met with innovative product configurations and pr...
3 weeks ago
Senior Infrastructure Engineer- Secure Developer Platforms (Azure/VDI)
$125K - $150K *
Lead the charge in building a secure, self-service developer sandbox on Azure, delivering non-persistent desktops and managing the entire stack from landing zone to golden image while ensuring complia...
2 weeks ago
Technical Product Manager (Integrated Solutions)
$180K - $220K *
Lead the integration of complex defense solutions by translating tactical requirements into innovative products. Collaborate with cross-functional teams to optimize performance and drive market adopti...
2 weeks ago
$110K - $130K *
Shape the future of product design by transforming concepts into high-fidelity experiences. Collaborate with cross-functional teams to enhance user interactions through innovative prototyping and AI-a...
Reposted 1 week ago
$80K - $95K *
Engineer seamless integrations and automation across systems, enhancing operational efficiency and collaboration. Leverage your expertise in SaaS platforms and APIs to drive innovative solutions in a...
Today
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.