Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$125K - $145K *
Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...
1 week ago
Security Engineer, Channel Sales (GSI)
$110K - $130K *
Shape the future of cybersecurity by collaborating with partners to identify solutions, educate stakeholders, and drive impactful engagements that enhance organizational safety and operational integri...
2 weeks ago
$80K - $121K *
Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...
Reposted today
$130K - $172K *
Transform your career by leading the administration and optimization of key SaaS collaboration and endpoint management platforms, ensuring security and efficiency across the organization while collabo...
3 days ago
$104K - $130K *
Contribute to ICT design and project management for mission-critical data centers and smart buildings. Collaborate with technical teams, manage project scopes, and utilize advanced tools to enhance ef...
Yesterday
Technical Product Marketing Manager, Cisco Wireless
$154K - $225K *
Pioneer innovation in enterprise wireless solutions by leveraging expertise in Wi-Fi standards, technical marketing, and compelling content creation. Collaborate with teams to engage top-tier customer...
Reposted 1 week ago
Implementation Engineer, Customer Support
$100K - $140K *
Join a team that's empowering customers by providing expert guidance on cloud and server technologies. You will lead deployments, troubleshoot issues, and advocate for best practices, ensuring top-not...
Reposted 3 days ago
$76K - $95K *
Join a team that's at the forefront of semiconductor technology, providing hands-on support and troubleshooting for advanced ZEISS systems. Collaborate with customers and teams to enhance service qual...
3 weeks ago
$63K - $111K *
Transform your career by joining a dynamic team as a Security Technician, where you'll travel to install, troubleshoot, and maintain advanced electronic systems, ensuring operational excellence across...
5 days ago
$70K - $100K *
Engage in the development of automated testing frameworks to ensure the quality and reliability of business systems. Collaborate with cross-functional teams to create effective test strategies and dri...
Reposted 4 days ago
Senior Embedded Software Engineer
$120K - $145K *
Lead the development of critical firmware for safety-critical systems, collaborating across teams to optimize embedded platforms. Drive best practices and mentor engineers while ensuring reliability a...
4 days ago
Infrastructure Engineer - Teradata
$69K - $125K *
Join a team that's dedicated to ensuring the stability and efficiency of Teradata systems. You'll support operations, troubleshoot issues, and collaborate on infrastructure solutions to enhance perfor...
3 days ago
$83K - $93K *
Advance innovation by installing and testing autonomous vehicle systems, ensuring optimal performance through troubleshooting and collaboration. Engage with customers and travel extensively to deliver...
2 weeks ago
$100K - $120K *
Join a team that's dedicated to enhancing healthcare technology by developing and maintaining our Electronic Health Record platform using Ruby. Collaborate in an agile environment to deliver impactful...
2 weeks ago
$105K - $160K *
Empower channel partners by providing technical leadership and solution architecture expertise focused on HPE Aruba technologies. Drive sales engagement and architect resilient infrastructure solution...
5 days ago
$60K - $120K *
Unlock potential by deploying and supporting advanced robotic systems in diverse environments. Collaborate with teams, troubleshoot issues, and enhance client experiences through effective communicati...
3 weeks ago
Enterprise Implementation Engineer
$100K - $120K *
Elevate customer success by implementing privacy-first healthcare marketing solutions. As an Implementation Engineer, you'll guide clients through technical setups, ensuring optimal performance and co...
3 weeks ago
$150K - $200K *
Champion the evolution of DevOps practices by providing technical leadership and architectural direction across agile teams, enhancing software delivery speed and reliability while fostering a culture...
2 weeks ago
$88K - $154K *
Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...
Reposted 1 week ago
Territory Account Manager, Exposure Management - Toronto Canada
$100K - $120K *
Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...
2 weeks ago
$95K - $115K *
Lead the charge in enhancing organizational security by developing security frameworks, assessing controls, and collaborating with technical teams to create a resilient security architecture for moder...
Reposted 5 days ago
Senior Automation Engineer - Ansible
$104K - $166K *
Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...
2 weeks ago
$83K - $155K *
Explore a dynamic role combining application engineering with hands-on field support. Collaborate with customers and teams to troubleshoot and optimize solutions, ensuring successful installations and...
2 weeks ago
$98K - $149K *
Champion the Equipment Solutions Team by leading project lifecycle management, optimizing customer experience, and driving performance excellence for key national accounts in a dynamic, virtual enviro...
5 days ago
Professional Services Engineer - Remote
$110K - $160K *
Optimize customer networks while delivering integrated networking and cybersecurity solutions. Collaborate globally, enhance performance, and ensure satisfaction as you tackle complex challenges in an...
Reposted 1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.