Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Manager Customer Repair
$129K - $172K *
Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...
6 days ago
Sr Manager , MarTech (Marketing Tech Enablement)
$143K - $199K *
Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...
Reposted 4 days ago
Staff Technical Account Manager (Optimization) US [607]
$111K - $167K *
Engage with clients to identify needs and drive successful adoption of quantum solutions. Collaborate with internal teams to deliver value, provide expert technical support, and foster long-term relat...
Reposted 4 days ago
Software Engineer III | Framework
$150K - $163K *
Engage with us to drive architectural decisions and lead complex engineering initiatives. Collaborate with cross-functional teams to enhance core systems, focusing on performance, reliability, and sca...
Today
$108K - $130K *
Empower enterprise infrastructures by designing automated workflows for secure, scalable network management. Utilize advanced scripting and automation to optimize systems while leveraging your experti...
Reposted 6 days ago
$130K - $180K *
Engage in a hands-on role to enhance security across products and infrastructure, collaborating with leadership to prioritize and execute critical security initiatives while ensuring compliance and ri...
6 days ago
Remote Site Technician - Coeurs Rainy River Mine, Evolution Mine & Impala Canada Mine
$103K - $107K *
Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...
1 week ago
$120K - $145K *
Unlock potential by leading complex engineering initiatives across Microsoft 365 collaboration services, ensuring secure, reliable solutions while mentoring engineers and enhancing platform health thr...
2 weeks ago
$155K - $190K *
Advance your career by building scalable software solutions using modern AI tools. Collaborate remotely to enhance stability, mitigate technical debt, and engage in meaningful discussions while levera...
Reposted 2 days ago
$155K - $190K *
Transform the future of software development by building scalable, AI-augmented solutions. Collaborate with a dynamic team to enhance stability, engage in code reviews, and stay ahead of emerging tech...
2 weeks ago
Senior/Staff Full Stack Software Engineer
$180K - $240K *
Unlock innovative solutions as you build full-stack applications for federal partners, focusing on user experience, security, and seamless integrations. Collaborate with engineers and product teams to...
4 days ago
Territory Manager, SF Bay Area
$130K - $210K *
Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...
2 weeks ago
Senior Security Consultant, Operational Technologies (OT)
$100K - $175K *
Grow expertise in Operational Technology security, leading critical engagements across industrial systems. Collaborate on advanced methodologies while mentoring others and contributing to pivotal rese...
Reposted 3 weeks ago
$105K - $125K *
Join a team that's shaping the future of federal technology solutions. As a Technical Lead, you'll guide product development, oversee architecture, and mentor teams while ensuring compliance and secur...
6 days ago
$105K - $125K *
Engage as a Technical Lead, guiding product architecture and sprint execution while mentoring teams and ensuring compliance with VA standards. Drive technical strategy and oversee troubleshooting for...
6 days ago
$93K - $120K *
Join us to enhance customer success as a Technical Account Manager, leveraging your technical expertise and business acumen to build relationships, optimize implementations, and drive growth while ens...
6 days ago
$85K - $130K *
Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...
1 week ago
Staff Machine Learning Engineer - VoIP Infrastructure
$138K - $165K *
Partner with us to design and implement VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration while mentoring colleagues and...
2 weeks ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Drive the design and implementation of VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration of telephony platforms while men...
2 weeks ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Champion the design and implementation of VoIP infrastructure, enhancing AI-driven voice workloads. Collaborate across teams to ensure seamless integration and operational excellence while mentoring p...
2 weeks ago
$72K - $109K *
Lead and optimize global IT infrastructure management by collaborating with cross-functional teams. Ensure efficient design, deployment, and operations of ICT spaces to maintain high standards in data...
Reposted 2 weeks ago
$90K - $100K *
Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...
3 weeks ago
$90K - $110K *
Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...
3 weeks ago
Senior OT Communications & Cybersecurity Engineer
$138K - $158K *
Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...
Reposted 1 week ago
$90K - $110K *
Transform the future of tax preparation by designing and building innovative software solutions. Collaborate with a dynamic team to deliver high-quality products that prioritize user needs and data se...
6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.