Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Sr. Supplier Quality Engineer I
$100K - $123K *
Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...
Reposted 3 days ago
$110K - $130K *
Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...
1 week ago
Senior Field Service Engineer - Remote
$68K - $98K *
Transform customer experiences by leading onsite commissioning and advanced troubleshooting of industrial combustion systems. Leverage your expertise to enhance performance, reliability, and safety wh...
1 week ago
Senior Embedded (Linux & RTOS) Engineer
$120K - $145K *
Solve complex technical challenges in embedded systems and real-time software. Collaborate with global teams to enhance IoT devices and applications, ensuring successful implementation and operation o...
Today
Senior Supplier Development Engineer
$110K - $130K *
Elevate supplier performance and innovation by leading development initiatives, mentoring a skilled team, and collaborating with stakeholders to ensure quality and operational excellence in a dynamic...
Yesterday
Senior Supplier Development Engineer
$97K - $122K *
Advance your career by leading supplier development initiatives that enhance performance and innovation. Collaborate with cross-functional teams to deliver high-quality products while driving continuo...
1 week ago
Senior Supplier Development Engineer
$110K - $130K *
Lead the charge in optimizing supplier performance and innovation. Drive a team to enhance supplier capabilities, ensuring high-quality product delivery while fostering strategic relationships and con...
1 week ago
$115K - $135K *
Join a team that's driving growth by managing territory opportunities, executing partner-led sales, and building strong relationships with decision-makers to enhance cybersecurity solutions and expand...
5 days ago
$142K - $234K *
Transform the OCI registry landscape by designing and developing innovative features for quay.io. Collaborate with teams to enhance service experiences while leveraging cutting-edge AI tools for scala...
5 days ago
Solutions Engineer - Splunk (Remote)
$212K - $268K *
Transform enterprise AI solutions by leading technical discovery and PoCs, collaborating with architects and executives to optimize observability and drive impactful outcomes in generative AI environm...
3 weeks ago
$120K - $144K *
Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...
2 weeks ago
$110K - $130K *
Shape the future of security engineering by implementing robust controls, enhancing monitoring, and driving risk management initiatives. Collaborate across teams to ensure compliance and operational e...
5 days ago
Senior Product Analytics Engineer
$142K - $186K *
Pioneer a data-driven culture by designing scalable ELT pipelines and analytics models. Collaborate across teams to ensure product data integrity and empower stakeholders with self-service insights, d...
4 weeks ago
Senior GenAI & High Performance Computing (HPC) Delivery Engineer
$153K - $199K *
Champion innovative HPC and GenAI solutions by deploying and optimizing GPU systems. Engage directly with clients to deliver cutting-edge infrastructure, ensuring high performance and reliability acro...
Reposted 1 week ago
$110K - $160K *
Transform advanced semiconductor facilities by leading electrical design projects. Collaborate with multi-discipline teams to ensure compliance, quality, and innovation while utilizing cutting-edge AI...
6 days ago
$110K - $160K *
Transform the future of technology by leading electrical design for advanced semiconductor facilities. Collaborate with multidisciplinary teams to ensure compliance, innovation, and quality in every p...
6 days ago
$110K - $130K *
Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...
3 weeks ago
New Logo Senior Sales Executive - U.S. Regional Banks
$125K - $150K *
Transform the banking landscape by driving sales success and building key relationships. Utilize your expertise to develop strategic solutions that meet client needs while achieving ambitious sales ta...
Reposted 4 days ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Innovate enterprise-scale solutions for workforce management, leveraging Java, Spring Boot, React, and Node.js. Collaborate across teams to enhance forecasting, scheduling, and operational reporting i...
6 days ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Drive your career with a Senior Full Stack Engineer role focused on building enterprise-scale workforce management solutions. Collaborate across teams to deliver scalable applications using Java, Spri...
3 weeks ago
Software Engineer II- ECM Specialization
$56K - $114K *
Drive the development and support of innovative ECM solutions in an Agile environment, focusing on workflow automation and integration with enterprise applications. Collaborate with cross-functional t...
5 days ago
Senior Software Engineer (Capture)
$130K - $170K *
Accelerate progress at the forefront of real-time media ingestion, designing and operating distributed services that enhance communication data processing for analytics and security. Lead projects and...
3 weeks ago
$110K - $130K *
Transform enterprise endpoint capabilities by designing, securing, and automating solutions for diverse users. Collaborate with cybersecurity and support teams to ensure effective deployment and lifec...
1 week ago
Senior Software Engineer, Linux Kernel
$120K - $195K *
Drive innovation by developing and maintaining Linux kernel features, collaborating with hardware teams, and contributing to the upstream community. Own projects from definition to deployment while me...
4 weeks ago
$79K - $143K *
Join a team that's redefining release engineering by optimizing CI/CD pipelines, integrating AI solutions, and ensuring high-quality software delivery through innovative automation and collaboration w...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.