Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$110K - $130K *
Unlock potential by driving technical sales engagement in power conversion and energy storage markets. Collaborate with diverse teams to align customer needs with innovative solutions, ensuring commer...
3 weeks ago
Senior Software Engineer - REMOTE
$120K - $170K *
Lead the development of scalable systems, balancing individual contributions with technical guidance. Collaborate across teams to tackle complex engineering challenges in security and AI, while evolvi...
2 weeks ago
Staff Product Security Engineer
$168K - $269K *
Unlock your potential as a key player in transforming product security. Collaborate with engineering teams to embed security practices, drive risk management, and enhance secure design across applicat...
Today
$110K - $130K *
Elevate your career by designing and implementing hybrid networks across AWS, OCI, and on-premises environments, ensuring secure connectivity and compliance while troubleshooting complex issues in a f...
2 weeks ago
Data Center Substation, Protection & Automation Engineer
$320K - $405K *
Engineer cutting-edge protection and automation systems for high-voltage substations, ensuring reliable power distribution and integration across our infrastructure portfolio. Collaborate with teams t...
3 days ago
Senior Logistics Process Engineer
$110K - $130K *
Drive logistics innovation by optimizing end-to-end processes for large-scale data centers. Leverage engineering expertise to enhance efficiency, safety, and scalability in warehouse operations and ma...
1 week ago
IBM Tivoli Support Engineer - REMOTE
$87K - $162K *
Join a team that's dedicated to providing L2/L3 support for IBM Tivoli applications. Utilize your expertise in troubleshooting, monitoring, and automation to enhance system performance and reliability...
2 days ago
$175K - $250K *
Join a dynamic team to design secure, scalable back-end services using modern technologies, mentor junior engineers, and drive impactful projects in a fast-paced environment. Collaborate across functi...
Reposted yesterday
Senior Technical Account Manager
$110K - $130K *
Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...
3 weeks ago
$110K - $130K *
Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...
2 weeks ago
Senior Cloud Operations Engineer
$120K - $145K *
Transform your career by owning AWS cloud operations, enhancing reliability, performance, and cost efficiency. Collaborate with cross-functional teams to ensure seamless service delivery and operation...
1 week ago
$130K - $160K *
Elevate cloud security and reliability by leading DevOps practices across teams. You'll optimize AWS and GCP environments, enhance CI/CD pipelines, and ensure cost-effective engineering tools, driving...
1 week ago
Senior Functional Safety Engineer
$130K - $155K *
Champion the safety design and validation of our autonomous trucking system, ensuring rigorous functional safety standards are met across all engineering and operational teams. Drive impactful safety...
Reposted 2 days ago
$80K - $95K *
Champion operational excellence by delivering top-tier field service support, ensuring seamless installation and maintenance of complex semiconductor equipment while fostering strong customer relation...
1 week ago
$80K - $95K *
Engage with customers as a Field Service Engineer, ensuring operational excellence through on-site support, troubleshooting, and collaboration. Your expertise will drive solutions for complex semicond...
1 week ago
$131K - $205K *
Engage in the design and evaluation of electric power generation projects. Provide technical support and owner’s engineering services, focusing on thermal power systems. Collaborate on project develop...
3 weeks ago
$70K - $103K *
Contribute to optimizing papermaking processes while building strong relationships with clients. Serve as a key engineer in training, supporting account management strategies to enhance efficiency and...
Reposted 1 week ago
Associate Sales Engineer, SE Desk - Northeast
$69K - $93K *
Join a dynamic team as you leverage your technical expertise to drive customer success in IoT solutions. Engage with diverse industries, providing tailored support and fostering relationships that enh...
1 week ago
$120K - $145K *
Join a team that's at the forefront of OpenBMC firmware development, driving platform bring-up, feature implementation, and integration to enhance system functionality and reliability. Contribute your...
Reposted 1 week ago
$85K *
Reimagine your career by driving sales and fostering relationships in the industrial sector. Leverage your technical expertise to deliver innovative solutions and enhance customer satisfaction while a...
1 week ago
$110K - $130K *
Champion customer solutions by rapidly prototyping and deploying AI-driven applications. Collaborate with cross-functional teams to enhance product capabilities and drive adoption, ensuring impactful...
1 week ago
$85K - $120K *
Elevate your career by developing innovative water treatment solutions. Collaborate with teams to create technical proposals, manage projects, and ensure customer satisfaction while adhering to safety...
Today
Senior Electrical Application Engineer
$125K - $160K *
Elevate your career by owning electrical application engineering for prefabricated platforms. Collaborate across disciplines to deliver scalable solutions, ensuring design integrity and execution read...
3 weeks ago
$131K - $205K *
Shape the future of electric power projects by providing expert development support, technical evaluations, and engineering design reviews. Collaborate with clients to optimize project outcomes while...
2 weeks ago
Principal Engineer, Solutions Architecture - Networking
$142K - $203K *
Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...
Reposted 1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.