Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$112K - $169K *
Elevate service reliability by developing and implementing code that enhances scalability. Collaborate with teams to maintain code quality, respond to incidents, and improve operational processes in a...
1 week ago
Field Service Engineer -Southeast
$90K - $115K *
Join us to support advanced Warehouse Robotics in the field, delivering exceptional service and solutions to our North American customers. Leverage your technical expertise and customer empathy to dri...
2 weeks ago
$80K - $95K *
Innovate client support solutions by diagnosing and resolving technical issues, managing platform migrations, and enhancing customer satisfaction through proactive service and continuous improvement...
Yesterday
Applications Engineer II, West
$80K - $95K *
Provide expert technical support and solutions to enhance customer success with Mastercam products, collaborating with teams to optimize workflows and drive product improvements in the West region...
1 week ago
Remote Manager, Infrastructure Solutions Group (ISG) Sales Solution Architects
$164K - $252K *
Join a team that's driving technical sales excellence in the Mid-Market and SMB segments. Lead a high-performing group of Solution Architects to enhance customer engagement and accelerate growth throu...
3 weeks ago
Senior Site Reliability Engineer (Sat-Wed, Night Shift)
$120K - $145K *
Join a team that's redefining cloud reliability by enhancing observability, automation, and operational excellence. Collaborate across departments to ensure seamless deployment and management of SaaS...
1 week ago
Technical Recruiter - Controls and Robotics Engineering
$80K - $95K *
Join a team that's dedicated to sourcing top technical talent for innovative automation solutions. Leverage your recruiting expertise to engage candidates and support our mission of enhancing efficien...
2 days ago
$88K - $105K *
Lead product marketing initiatives by crafting compelling messaging and strategies that drive customer engagement and adoption. Collaborate cross-functionally to ensure alignment and measure performan...
Reposted 1 week ago
Field Service Engineer III (Analytical Instrumentation) Calgary Remote
$80K - $95K *
Deliver advanced technical service and support for analytical instrumentation, specializing in Chromatography and Trace Elemental technologies. Build trusted customer relationships while ensuring opti...
1 week ago
Senior Cloud Infrastructure Engineer
$150K - $175K *
Shape the cloud infrastructure landscape by ensuring security, scalability, and efficiency. Collaborate with engineers to build resilient systems and drive best practices, enabling smooth deployment a...
Reposted 2 weeks ago
Senior Site Reliability Engineer
$168K - $270K *
Transform large-scale GPU cloud infrastructure by building automation frameworks and self-healing systems. Engage in the full lifecycle of services, enhancing reliability and efficiency while reducing...
1 week ago
Origins- Technical Account Manager -Remote
$110K - $221K *
Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...
Reposted 2 days ago
$148K - $263K *
Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...
2 weeks ago
Solutions Engineer - Enterprise
$160K - $260K *
Unlock potential by designing and proposing tailored infrastructure solutions that align with customer business objectives, partnering with sales teams and vendors to enhance technology adoption acros...
Reposted 6 days ago
Senior Offensive Security Engineer
$160K - $305K *
Join a team that's redefining security by proactively identifying vulnerabilities across diverse environments. Collaborate with engineers to implement impactful fixes and enhance our defenses against...
5 days ago
Outside Sales Engineer (Direct Channel) - Linear Technologies
$95K - $115K *
Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...
2 weeks ago
Software Engineer, Infrastructure
$135K - $160K *
Drive the development and deployment of a cutting-edge control plane for identity and credential management, ensuring reliability and security in customer-hosted environments while collaborating with...
1 week ago
$93K - $150K *
Optimize infrastructure and CI/CD pipelines to empower engineering teams in delivering AI-powered products efficiently. Collaborate closely with product and data engineers, leading projects from incep...
1 week ago
Associate Staff Engineer - INFOR M3 Technical Consultant
$90K - $110K *
Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...
3 weeks ago
$145K - $220K *
Join a team that's dedicated to solving complex technical challenges for enterprise clients. Collaborate with Account Executives to deliver tailored solutions, lead technical discussions, and drive cu...
2 days ago
$150K - $180K *
Elevate your career by providing technical leadership on high-impact cloud projects. Collaborate with a distributed team to enhance our cloud platform's efficiency and drive strategic initiatives acro...
6 days ago
$185K - $344K *
Engage in system engineering excellence by designing and maintaining SAP S/4 solutions. Collaborate across teams to optimize business processes and ensure robust integration, delivering scalable solut...
1 week ago
Technical Account Manager (Remote)
$88K - $105K *
Elevate client satisfaction by serving as the primary technical liaison, ensuring effective service delivery and identifying growth opportunities through strategic relationship management and technica...
Today
$88K - $163K *
Develop and maintain integrated system solutions by collaborating with multidisciplinary teams to translate customer requirements into mission-critical capabilities, ensuring quality and efficiency th...
Yesterday
Senior Security Engineer - Vulnerability Research
$191K - $293K *
Explore the future of security by leading vulnerability research efforts, enhancing software defenses, and streamlining remediation processes to protect critical networks from emerging threats...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.