Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Operational Technology (OT) Engineer
$76K - $118K *
Explore a pivotal role in enhancing operational technology solutions for Army facilities. Collaborate with diverse teams to ensure system security, reliability, and compliance while supporting moderni...
2 weeks ago
$125K - $155K *
Join our dynamic team as a Senior Solutions Engineer, where you'll leverage your technical expertise to drive pre-sales activities, engage with clients, and deliver tailored solutions that enhance bus...
1 month ago
Construction SW Development Specialist
$105K - $150K *
Unlock potential by joining a dynamic team focused on integrating construction technology solutions. Collaborate with customers and partners to enhance workflows, drive adoption, and deliver impactful...
1 week ago
Sr Software Development Engineer
$120K - $145K *
Join a team that's dedicated to solving complex software challenges. As a Sr. Software Engineer, you'll design, build, and maintain robust applications while collaborating across teams to enhance our...
Reposted yesterday
Senior Manager, Software Engineering
$225K - $265K *
Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...
2 weeks ago
Field Service Technician HVAC - Data Center
$62K - $104K *
Join a team that's dedicated to delivering exceptional service in Data Center operations. Utilize your HVAC expertise to troubleshoot, commission, and maintain critical equipment while traveling exten...
Yesterday
Field Service Technician HVAC - Data Center
$62K - $104K *
Execute comprehensive HVAC solutions at customer sites, ensuring optimal performance and safety of Data Center equipment. Collaborate with teams, manage projects, and provide exceptional service while...
Yesterday
Field Service Technician HVAC - Data Center
$62K - $104K *
Contribute to the success of data center operations by traveling to customer sites for equipment start-up, commissioning, and troubleshooting. Utilize strong diagnostic skills to ensure optimal perfor...
Yesterday
Field Service Technician HVAC - Data Center
$62K - $104K *
Elevate your career by delivering expert troubleshooting and commissioning of Data Center HVAC systems. Travel extensively to provide specialized support, training, and maintenance, ensuring peak perf...
Reposted yesterday
Field Service Technician HVAC - Data Center
$62K - $104K *
Transform customer experience by providing on-site support for Data Center systems. Independently troubleshoot, commission, and repair HVAC equipment, ensuring optimal operation and client satisfactio...
Reposted yesterday
Senior Director, Technical Product Marketing-Phare OS
$152K - $231K *
Drive the technical narrative for a cutting-edge platform, translating complex architecture into compelling stories for diverse audiences. Collaborate across teams to enhance product demonstrations an...
Reposted 5 days ago
Technical Success Manager- Central
$100K - $120K *
Elevate customer success by leveraging technical expertise and advocacy to drive adoption of cybersecurity solutions, ensuring measurable outcomes and risk reduction through strategic partnerships wit...
2 weeks ago
$220K - $250K *
Shape customer success by leading technical sales engagements, driving evaluations, and delivering tailored solutions. Collaborate with teams to ensure seamless deployment and integration, while build...
1 week ago
Sr Field Application Engineer (TOLA)
$160K - $250K *
Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...
3 weeks ago
$150K - $180K *
Champion the security of our AI supercomputer infrastructure, ensuring robust controls and isolation for customer workloads. Collaborate with cross-functional teams to design, implement, and maintain...
Yesterday
$86K - $119K *
Lead the charge in building and supporting enterprise data solutions that transform business requirements into scalable models, enhancing analytics and reporting capabilities across the organization...
Yesterday
$69K - $101K *
Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...
2 weeks ago
Staff Site Reliability Engineer
$200K - $285K *
Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...
Reposted 2 weeks ago
Senior Telecomm Engineer - Remote
$91K - $163K *
Unlock innovation by designing and maintaining voice data networks, collaborating with cross-functional teams to enhance platform capabilities, and driving AI/ML integration for advanced solutions in...
4 weeks ago
Remote Operations SCADA/HMI Engineer
$95K - $115K *
Drive the development and maintenance of SCADA applications in a dynamic Remote Operations Center, collaborating with engineers and operators to enhance monitoring and operational support for power ge...
Reposted 1 week ago
Senior Site Reliability Engineer - Infra Ops
$152K - $205K *
Join a team that's designing and operating secure, scalable platform infrastructure for critical digital assets. Leverage your SRE expertise to enhance reliability, performance, and security across hy...
3 weeks ago
$106K - $198K *
Shape mission-critical systems by collaborating with multidisciplinary teams to develop, integrate, and validate advanced capabilities. Drive technical planning and risk management while enhancing sys...
Yesterday
$120K - $140K *
Drive the development and optimization of GTM strategies, leveraging automation and campaign execution across multiple platforms to enhance pipeline generation and account prioritization in a dynamic...
Reposted 1 week ago
Senior ITCR / Requirements Analyst
$79K - $122K *
Shape the future of IT capabilities by leading requirements analysis and advisory support for a Department of War agency. Collaborate with stakeholders to deliver data-driven insights and enhance ente...
1 week ago
$85K - $140K *
Drive your career with a hands-on role that bridges technical deployment, integration, and customer engagement. Collaborate with teams to deliver tailored solutions, troubleshoot complex issues, and e...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.