Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$133K - $200K *

Inspire technical excellence by supporting sales teams with F5 solutions, driving customer engagement, and delivering tailored presentations. Collaborate with internal resources to achieve sales targe...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$116K - $171K *

Join a team that's dedicated to delivering exceptional technical support to strategic customers. Leverage your expertise to resolve complex issues, enhance customer experiences, and drive improvements...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Elevate your career by joining a dynamic team focused on validating and optimizing Azure developer desktops. You'll design automated tests, ensure security compliance, and enhance performance metrics...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $115K *

Join a team that's dedicated to delivering precise panel configurations and documentation. Collaborate with engineers and support teams to ensure successful project execution from design to field star...

Houston, TXRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $160K *

Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $154K *

Advance your career by leading process engineering for semiconductor projects. Collaborate with cross-functional teams to optimize systems, ensuring compliance with industry standards while mentoring...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$105K - $128K *

Empower your career by supporting a vital contact center platform. Collaborate with cross-functional teams to optimize integrations and enhance customer experiences across voice, SMS, and email channe...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$190K - $210K *

Explore innovative solutions as you lead the design and architecture of scalable healthcare applications, mentor engineers, and collaborate with cross-functional teams to enhance patient experiences a...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by designing and implementing optimization models for workforce planning in a large-scale contact center. Collaborate with cross-functional teams to enhance scheduling and resource al...

Toronto, ONRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $165K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $185K *

Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $175K *

Lead innovative cloud solutions by architecting and managing robust platforms. Collaborate with a dynamic team to tackle complex challenges in AWS and Azure, enhancing your skills while driving impact...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Optimize your career by leading the design and implementation of secure cloud infrastructure for federal spectrum management systems, ensuring reliability and compliance while mentoring junior enginee...

Washington, DCRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $254K *

Lead and optimize the Solutions Engineering team in the Healthcare sector, focusing on technical sales and strategic planning. Drive team performance, manage recruitment, and ensure alignment with com...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

Phoenix, AZRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $220K *

Drive growth in the SLED market by leveraging your technology sales expertise. Build relationships, develop strategies, and close complex IT solutions while collaborating with top manufacturers to ach...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive sales growth in Western Canada by leveraging your expertise in solution selling. Cultivate relationships, manage the sales cycle, and develop effective heating solutions while collaborating acro...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $200K *

Transform backend services and REST APIs in a collaborative environment. Leverage your software engineering skills to support cyber training initiatives, utilizing modern technologies and cloud infras...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by serving as a top-tier technical expert, mentoring peers, and resolving complex challenges in customer success. Drive scalable processes and enhance team capabilities while engaging...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$245K - $260K *

Join a team that's redefining Digital Employee Experience and Unified Observability. As a Solutions Engineer, you'll partner with sales to drive technical strategies, solve complex challenges, and enh...

Ararat, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to ensuring high availability and continuity of technology across multiple Data Centers. Leverage your expertise in Windows and Linux systems to design, implement, and mai...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$206K - $283K *

Transform the future of endpoint security by leveraging your expertise to drive technical wins in sales cycles. Collaborate with teams to deliver impactful presentations and build lasting customer rel...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $124K *

Unlock potential by leading the design and implementation of CI/CD pipelines, enhancing software delivery and operational stability for enterprise applications while collaborating with cross-functiona...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $129K *

Unlock the potential of IT security across the Americas, managing systems and protocols to enhance regional safety. Your expertise will drive compliance and strategic initiatives, fostering a robust s...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.