Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Director of Engineering, Product
$250K - $290K *
Elevate your career by leading a high-performing engineering team, driving strategy and innovation in web3 technologies. Shape the future of decentralized systems while ensuring top-tier security and...
Reposted today
Data Centre Remote Field Service Engineer (L2)
$66K - $101K *
Empower your career by providing remote technical support, resolving incidents, and ensuring service delivery excellence. Collaborate with clients and teams to maintain high service levels and drive c...
2 weeks ago
Sr Backend Software Engineer I
$140K - $160K *
Lead the development of a robust web application by designing, coding, and testing software while mentoring junior engineers. Collaborate on process improvements and ensure compliance with industry re...
Reposted today
Field Service Technician - Pharma Filling & Packaging Systems
$83K - $104K *
Provide expert technical support for installation, maintenance, and training on pharmaceutical packaging systems, ensuring customer satisfaction and operational excellence while collaborating with int...
Today
Senior Data Center Commissioning Engineer
$130K - $171K *
Lead the charge in building and executing a comprehensive commissioning program for Modular Data Centers, ensuring optimal performance from factory testing to operational handover while collaborating...
3 days ago
Application Packaging Engineer
$116K - $122K *
Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...
1 week ago
$95K - $171K *
Join a team that's shaping the future of AI infrastructure by enhancing reliability and automation. Collaborate with skilled engineers to optimize monitoring, incident response, and operational proces...
Today
Senior Technical Marketing Specialist
$98K - $147K *
Unlock potential by designing engaging, story-driven demonstrations that showcase technology's real-world impact. Collaborate with cross-functional teams to create compelling content that bridges prod...
1 week ago
$115K - $125K *
Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...
1 week ago
Senior Software Engineer, Virtualization and Linux Kernel
$224K - $431K *
Champion the advancement of open-source Linux kernel support for NVIDIA GPUs. Collaborate with global teams to develop virtualization features in Rust and C, driving technical proposals and enhancing...
1 week ago
$65K - $109K *
Support on-site technical services, including installations, audits, and troubleshooting for packaging machinery. Drive improvements and train technicians while ensuring high-quality customer interact...
Reposted today
Systems Engineer, Manager - Operations
$121K - $164K *
Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...
1 week ago
NEN Solution Engineering – Senior Voice Engineer
$131K - $237K *
Architect complex voice environments by troubleshooting SIP signaling and ensuring STIG compliance. Collaborate with cross-functional teams to enhance unified communications across multiple DoD contra...
Today
$82K - $131K *
Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...
Reposted 3 weeks ago
Senior Technical Account Manager
$120K - $145K *
Drive customer success by managing the post-sales lifecycle, implementing solutions, and troubleshooting technical issues for strategic clients, ensuring they maximize value from Teleport products and...
1 week ago
Staff Engineer (Enterprise Systems)
$130K - $155K *
Elevate your career by leading technical direction for critical enterprise systems. Drive architectural decisions, collaborate across teams, and ensure reliability and scalability while actively contr...
3 days ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
Reposted 3 weeks ago
Senior Services Engineer (B2Bi/CFT)
$110K - $130K *
Engage with our team as a Senior Services Engineer, driving B2B integration and managed file transfer solutions. Ensure operational excellence and reliability in mission-critical systems while providi...
2 weeks ago
Customer Success Engineer, Advisory
$100K - $120K *
Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...
1 week ago
Biomedical Equipment Technician 2
$65K - $98K *
Reimagine service excellence by diagnosing and repairing complex biomedical equipment, ensuring safety and compliance, and fostering strong relationships with customers and teams to drive overall sati...
Reposted 1 week ago
Senior Solutions Engineer - Public Sector
$160K - $200K *
Architect innovative solutions as a Senior Solutions Engineer, driving technical excellence in public sector engagements. Collaborate with clients to demonstrate product value, lead RFP responses, and...
1 week ago
$110K - $130K *
Engage with customers to evaluate and implement solutions, driving technical discovery and adoption. Collaborate with sales teams to demonstrate value, manage multiple projects, and identify expansion...
1 week ago
Staff System I&T Engineer - I&T Lead
$131K - $243K *
Lead the charge in modernizing C4I systems by managing integration and testing strategies. Collaborate with an international team to define architecture and ensure system verification, driving project...
1 week ago
Sales Solutions Engineer - 1079
$80K - $95K *
Shape the future of client solutions by leading technical discovery and crafting innovative data-driven strategies. Collaborate with sales teams to drive success and ensure seamless implementation of...
1 week ago
$80K - $95K *
Transform identity and access management by executing daily operations, supporting AI tooling, and managing SaaS vendor administration. This role offers hands-on experience and a clear growth path tow...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.