Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Data Center Mechanical Technical Program Manager
$110K - $130K *
Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...
4 weeks ago
$110K - $160K *
Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...
3 weeks ago
$101K - $125K *
Drive the execution of immersive projects by providing technical oversight and support, ensuring seamless integration and coordination with partners globally while maintaining high standards of qualit...
4 days ago
Enterprise Solutions Engineer, SLED
$140K - $200K *
Partner with us to drive growth in the SLED market by owning the technical sales cycle, collaborating with teams, and shaping enterprise solutions. Your expertise will influence strategy and build sca...
2 weeks ago
Enterprise Solutions Engineer, SLED
$140K - $200K *
Drive the expansion into the SLED market by owning the technical sales cycle, collaborating with teams to influence strategy, and building scalable processes that enhance public sector engagement and...
4 weeks ago
Engineer III, Endpoint Engineering
$110K - $130K *
Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...
3 weeks ago
Engineering Manager, Admin Experience
$225K - $265K *
Shape the future of secure administration by leading a dynamic engineering team focused on backend services, user access, and account management. Drive innovation while ensuring operational excellence...
3 days ago
Senior Customer Success Engineer
$95K - $171K *
Transform client success by delivering tailored support and strategic insights, ensuring seamless onboarding and ongoing engagement with our innovative platform. Leverage your expertise in energy engi...
4 days ago
$120K - $145K *
Drive mobile engineering excellence by leading app development, mentoring engineers, and integrating AI solutions to enhance user experiences across iOS and Android platforms while collaborating with...
6 days ago
$120K - $145K *
Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...
2 weeks ago
$110K - $130K *
Partner with us to drive innovative security solutions, collaborating with sales teams to educate clients on challenges and deliver tailored strategies that enhance organizational safety and operation...
Reposted 2 weeks ago
$168K - $198K *
Transform customer security by collaborating with sales to identify needs, demonstrating solutions, and educating partners on best practices in cybersecurity. Drive engagement through meetings and eve...
2 weeks ago
$168K - $198K *
Partner with us to drive customer engagement by delivering tailored security solutions, addressing technical challenges, and enhancing operational safety through expert collaboration with sales and pa...
2 weeks ago
$80K - $95K *
Partner with us to deliver tailored solutions and in-depth demos, supporting a dynamic sales pipeline. Leverage your technical expertise to drive customer success and collaborate with teams to enhance...
Reposted today
$100K - $120K *
Drive the development and integration of advanced nuclear energy systems by applying systems engineering methods to translate objectives into clear, verifiable requirements and solutions, while collab...
1 week ago
$126K - $160K *
Drive impactful software solutions by collaborating with sales teams, leading demos, and managing technical inquiries. Leverage your expertise to enhance customer experiences and support enterprise tr...
1 week ago
$150K - $210K *
Engage with customers to design tailored solutions utilizing Zoo's APIs, driving adoption and ensuring successful integration, while supporting sales with technical expertise and customer demonstratio...
Reposted 2 weeks ago
Senior Implementation Engineer
$160K *
Drive enterprise-level implementations of phishing-resistant authentication solutions, leading technical deployments and integrations across various identity platforms while ensuring customer success...
6 days ago
Senior Backend Engineer, Onboarding and Provisioning
$199K - $235K *
Lead the charge in building robust backend services that streamline customer onboarding and provisioning workflows, ensuring seamless activation and reliable integrations across teams for optimal user...
3 days ago
$100K - $120K *
Join a team that's advancing national security by securing our infrastructure. Work collaboratively in a dynamic environment to enhance IT engineering efforts, ensuring compliance and safeguarding cru...
Reposted today
$85K - $95K *
Engage in the development and execution of automated testing strategies, ensuring software quality through comprehensive test plans and scripts. Collaborate with teams to maintain CI/CD pipelines and...
4 days ago
$89K - $125K *
Partner with us to integrate new firms into our IT environment, managing Microsoft 365 migrations and Active Directory consolidations while collaborating with cross-functional teams to ensure seamless...
2 weeks ago
Cloud Server Operation Engineer
$95K - $115K *
Manage server installations and maintenance, troubleshoot network issues, and ensure data integrity. Collaborate with teams to optimize data center operations and support business needs through effect...
3 days ago
$80K - $110K *
Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...
Reposted 4 days ago
Director of Engineering, Product
$250K - $290K *
Elevate your career by leading a high-performing engineering team, driving strategy and innovation in web3 technologies. Shape the future of decentralized systems while ensuring top-tier security and...
Reposted today
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.