Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
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$68K - $109K *
Join a dynamic team to enhance customer satisfaction through effective service execution, troubleshooting, and operational improvements in critical power equipment, ensuring quality and safety standar...
5 days ago
Senior Field Service Technician
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Engage with customers to enhance service delivery and operational efficiency. Execute technical tasks, coach team members, and ensure quality standards while fostering positive relationships and ident...
5 days ago
Senior Field Service Technician
$83K - $133K *
Join us to deliver exceptional service in energy distribution solutions, ensuring customer satisfaction through effective communication and technical expertise. Collaborate with teams to enhance opera...
5 days ago
Senior Field Service Technician
$68K - $109K *
Champion customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to deliver quality solutions while ensuring safety and complianc...
5 days ago
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute service work, enhance customer satisfaction, and drive operational improvements whil...
6 days ago
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll engage with customers, troubleshoot technical issues, and enhance operational efficiency whi...
6 days ago
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Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...
Reposted 4 weeks ago
$120K - $145K *
Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...
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Join a team that's redefining network infrastructure for healthcare solutions. You'll design, implement, and support advanced wired and wireless networks, ensuring seamless connectivity and optimal pe...
Reposted yesterday
$80K - $95K *
Elevate customer experiences by troubleshooting technical issues and collaborating with cross-functional teams. As a Technical Support Engineer, you'll manage customer inquiries, ensuring seamless int...
3 weeks ago
Onboarding Engineer Technical Lead
$75K - $90K *
Elevate your career by leading a team of Onboarding Engineers, driving project efficiency, and enhancing processes. Foster collaboration and accountability while ensuring high-quality service delivery...
Today
$160K - $190K *
Engage with a dynamic team to represent technical positions in standards communities, author specifications, and build credibility through implementation. This role offers growth opportunities, aiming...
Reposted 5 days ago
$117K - $168K *
Join us to deliver exceptional technical support for HPS systems globally. Collaborate with a dynamic team to resolve customer inquiries, enhance satisfaction, and maintain expertise in process contro...
Today
$110K - $130K *
Partner with us to drive innovative security solutions, engaging with customers and partners to address their unique challenges. Leverage your expertise in pre-sales and engineering to enhance operati...
1 week ago
$110K - $130K *
Drive collaboration with sales teams to identify prospects and deliver tailored security solutions, addressing technical challenges and enhancing customer engagement through education and presentation...
1 week ago
Senior Solutions Engineer, Enterprise (Canada)
$180K - $230K *
Join our Enterprise team as a Senior Solutions Engineer, driving success for customers by shaping deal strategies, showcasing platform value, and acting as a trusted advisor. Collaborate across teams...
2 days ago
$130K - $160K *
Create impactful solutions as a Senior Product Engineer, owning projects from concept to delivery. Collaborate with a dynamic team, leveraging AI tools to enhance development while mentoring peers and...
Today
$130K - $155K *
Build and automate security solutions within the software development lifecycle, enhancing application and cloud security through hands-on collaboration and systemic risk evaluation. Lead initiatives...
Reposted 4 weeks ago
Sales Enablement Support Manager
$80K - $107K *
Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...
1 week ago
Staff Site Reliability Engineer - US
$135K - $160K *
Elevate our SaaS infrastructure by re-engineering core products for global scalability, optimizing routing latency, and enhancing monitoring systems. Collaborate with engineers to tackle operational c...
3 weeks ago
$96K - $148K *
Join a team that's enhancing mission-critical IT services by managing and supporting UNIX/Linux systems in a dynamic environment. Leverage your expertise to implement improvements and ensure robust cy...
Yesterday
$120K - $150K *
Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...
3 weeks ago
Field Applications Engineer (TEM)
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Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...
Reposted 3 weeks ago
Senior Technical Content Engineer
$115K - $135K *
Engage with engineers and executives to create compelling technical content that showcases innovative CAD solutions. Deliver presentations, demos, and tutorials that highlight product features and the...
Reposted 5 days ago
$200K - $240K *
Join a dynamic team as you provide technical expertise, drive enterprise opportunities, and architect innovative solutions that meet client needs while showcasing the value of our cutting-edge product...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.