Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$80K - $148K *

Transform system reliability and performance as a Site Reliability Engineer. Collaborate with cross-functional teams to enhance automation, optimize resources, and ensure high availability of critical...

Texas, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage in strategic leadership for Engineered Solutions, driving customer satisfaction and financial growth. Oversee pipeline development and execution, ensuring compliance with technical specificatio...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$66K - $101K *

Empower your career by providing remote technical support, resolving incidents, and ensuring service delivery excellence. Collaborate with clients and teams to maintain high service levels and drive c...

Oregon, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$69K - $93K *

Champion customer engagement by leveraging technical expertise to identify and implement innovative IoT solutions, enhancing operational efficiency across various industries. Collaborate with sales te...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $147K *

Unlock potential by designing engaging, story-driven demonstrations that showcase technology's real-world impact. Collaborate with cross-functional teams to create compelling content that bridges prod...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $125K *

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $164K *

Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $133K *

Elevate your career by managing vulnerability remediation in cloud environments. Collaborate with technical teams to analyze security risks, prioritize vulnerabilities, and implement effective solutio...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$82K - $131K *

Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Drive customer success by managing the post-sales lifecycle, implementing solutions, and troubleshooting technical issues for strategic clients, ensuring they maximize value from Teleport products and...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$154K - $260K *

Join a forward-thinking team to enhance user experiences through innovative AI solutions and full-stack development, impacting industries worldwide by improving workflows within the Samsara dashboard...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $100K *

Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $200K *

Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with our team as a Senior Services Engineer, driving B2B integration and managed file transfer solutions. Ensure operational excellence and reliability in mission-critical systems while providi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $145K *

Join a team that's dedicated to maintaining secure, reliable IT operations. You'll manage platforms, troubleshoot applications, and enhance workflows, ensuring seamless support for internal teams whil...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$65K - $98K *

Reimagine service excellence by diagnosing and repairing complex biomedical equipment, ensuring safety and compliance, and fostering strong relationships with customers and teams to drive overall sati...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Architect innovative solutions as a Senior Solutions Engineer, driving technical excellence in public sector engagements. Collaborate with clients to demonstrate product value, lead RFP responses, and...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with customers to evaluate and implement solutions, driving technical discovery and adoption. Collaborate with sales teams to demonstrate value, manage multiple projects, and identify expansion...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$131K - $243K *

Lead the charge in modernizing C4I systems by managing integration and testing strategies. Collaborate with an international team to define architecture and ensure system verification, driving project...

Colorado, USRemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$69K - $107K *

Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of client solutions by leading technical discovery and crafting innovative data-driven strategies. Collaborate with sales teams to drive success and ensure seamless implementation of...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.