Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$120K - $145K *

Drive mobile engineering excellence by leading app development, mentoring engineers, and integrating AI solutions to enhance user experiences across iOS and Android platforms while collaborating with...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...

Phoenix, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive innovative security solutions, collaborating with sales teams to educate clients on challenges and deliver tailored strategies that enhance organizational safety and operation...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Transform customer security by collaborating with sales to identify needs, demonstrating solutions, and educating partners on best practices in cybersecurity. Drive engagement through meetings and eve...

Vancouver, WARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Partner with us to drive customer engagement by delivering tailored security solutions, addressing technical challenges, and enhancing operational safety through expert collaboration with sales and pa...

Portland, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive the development and integration of advanced nuclear energy systems by applying systems engineering methods to translate objectives into clear, verifiable requirements and solutions, while collab...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$126K - $160K *

Drive impactful software solutions by collaborating with sales teams, leading demos, and managing technical inquiries. Leverage your expertise to enhance customer experiences and support enterprise tr...

San Diego, CARemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$72K - $111K *

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $210K *

Engage with customers to design tailored solutions utilizing Zoo's APIs, driving adoption and ensuring successful integration, while supporting sales with technical expertise and customer demonstratio...

Los Angeles, CARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K *

Drive enterprise-level implementations of phishing-resistant authentication solutions, leading technical deployments and integrations across various identity platforms while ensuring customer success...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Engage in the development and execution of automated testing strategies, ensuring software quality through comprehensive test plans and scripts. Collaborate with teams to maintain CI/CD pipelines and...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Transform your career by joining our team as a Test Automation Engineer, where you'll develop automated testing solutions, ensure software quality, and support user acceptance testing in a collaborati...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Innovate with us as a Test Automation Engineer, driving quality through automated testing, CI/CD integration, and user acceptance support. Collaborate in a dynamic environment to enhance software reli...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Unlock your potential as a Test Automation Engineer, driving quality through automated testing, defect management, and CI/CD integration. Collaborate with teams to ensure software excellence and suppo...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Drive quality assurance by creating and maintaining automated test suites, executing comprehensive testing strategies, and ensuring software readiness through meticulous defect management and reportin...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Champion the development of automated testing solutions, ensuring quality and efficiency in software delivery. Collaborate with cross-functional teams to create test plans, execute testing strategies...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Join a dynamic team to enhance software quality through automated testing. You'll develop test plans, maintain CI/CD suites, and ensure release readiness while supporting UAT and compliance testing. D...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Join a team that's dedicated to enhancing software quality through automation. You'll develop test plans, maintain automated testing suites, and ensure release readiness while collaborating closely wi...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Join a team that's dedicated to enhancing software quality through automation. You'll develop test plans, maintain automated suites, and ensure release readiness while collaborating in a dynamic, remo...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Drive quality assurance by developing automated test suites and executing comprehensive testing strategies. Collaborate with teams to ensure software reliability and compliance, while maintaining a fo...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Join a dynamic team as you engineer automated testing solutions, ensuring software quality through comprehensive test plans and scripts. Collaborate in a CI/CD environment, supporting UAT and maintain...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Champion the development of automated testing solutions, ensuring quality and efficiency in software delivery. Collaborate with cross-functional teams to create test plans and execute comprehensive te...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$89K - $125K *

Partner with us to integrate new firms into our IT environment, managing Microsoft 365 migrations and Active Directory consolidations while collaborating with cross-functional teams to ensure seamless...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.