Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$120K - $145K *
Drive mobile engineering excellence by leading app development, mentoring engineers, and integrating AI solutions to enhance user experiences across iOS and Android platforms while collaborating with...
Yesterday
$120K - $145K *
Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...
1 week ago
$110K - $130K *
Partner with us to drive innovative security solutions, collaborating with sales teams to educate clients on challenges and deliver tailored strategies that enhance organizational safety and operation...
Reposted 1 week ago
$168K - $198K *
Transform customer security by collaborating with sales to identify needs, demonstrating solutions, and educating partners on best practices in cybersecurity. Drive engagement through meetings and eve...
1 week ago
$168K - $198K *
Partner with us to drive customer engagement by delivering tailored security solutions, addressing technical challenges, and enhancing operational safety through expert collaboration with sales and pa...
1 week ago
$100K - $120K *
Drive the development and integration of advanced nuclear energy systems by applying systems engineering methods to translate objectives into clear, verifiable requirements and solutions, while collab...
1 week ago
$126K - $160K *
Drive impactful software solutions by collaborating with sales teams, leading demos, and managing technical inquiries. Leverage your expertise to enhance customer experiences and support enterprise tr...
1 week ago
QA / Test Engineer (ITSM Platform)
$72K - $111K *
Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...
1 month ago
$150K - $210K *
Engage with customers to design tailored solutions utilizing Zoo's APIs, driving adoption and ensuring successful integration, while supporting sales with technical expertise and customer demonstratio...
Reposted 2 weeks ago
Senior Implementation Engineer
$160K *
Drive enterprise-level implementations of phishing-resistant authentication solutions, leading technical deployments and integrations across various identity platforms while ensuring customer success...
Yesterday
$85K - $95K *
Engage in the development and execution of automated testing strategies, ensuring software quality through comprehensive test plans and scripts. Collaborate with teams to maintain CI/CD pipelines and...
Today
$85K - $95K *
Transform your career by joining our team as a Test Automation Engineer, where you'll develop automated testing solutions, ensure software quality, and support user acceptance testing in a collaborati...
2 days ago
$85K - $95K *
Innovate with us as a Test Automation Engineer, driving quality through automated testing, CI/CD integration, and user acceptance support. Collaborate in a dynamic environment to enhance software reli...
2 days ago
$85K - $95K *
Unlock your potential as a Test Automation Engineer, driving quality through automated testing, defect management, and CI/CD integration. Collaborate with teams to ensure software excellence and suppo...
2 days ago
$85K - $95K *
Drive quality assurance by creating and maintaining automated test suites, executing comprehensive testing strategies, and ensuring software readiness through meticulous defect management and reportin...
2 days ago
$85K - $95K *
Champion the development of automated testing solutions, ensuring quality and efficiency in software delivery. Collaborate with cross-functional teams to create test plans, execute testing strategies...
2 days ago
$85K - $95K *
Join a dynamic team to enhance software quality through automated testing. You'll develop test plans, maintain CI/CD suites, and ensure release readiness while supporting UAT and compliance testing. D...
2 days ago
$85K - $95K *
Join a team that's dedicated to enhancing software quality through automation. You'll develop test plans, maintain automated testing suites, and ensure release readiness while collaborating closely wi...
2 days ago
$85K - $95K *
Join a team that's dedicated to enhancing software quality through automation. You'll develop test plans, maintain automated suites, and ensure release readiness while collaborating in a dynamic, remo...
2 days ago
$85K - $95K *
Drive quality assurance by developing automated test suites and executing comprehensive testing strategies. Collaborate with teams to ensure software reliability and compliance, while maintaining a fo...
2 days ago
$85K - $95K *
Join a dynamic team as you engineer automated testing solutions, ensuring software quality through comprehensive test plans and scripts. Collaborate in a CI/CD environment, supporting UAT and maintain...
2 days ago
$85K - $95K *
Champion the development of automated testing solutions, ensuring quality and efficiency in software delivery. Collaborate with cross-functional teams to create test plans and execute comprehensive te...
2 days ago
$89K - $125K *
Partner with us to integrate new firms into our IT environment, managing Microsoft 365 migrations and Active Directory consolidations while collaborating with cross-functional teams to ensure seamless...
1 week ago
Technical Customer Success / Customer Program Manager
$110K - $130K *
Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...
Reposted 4 weeks ago
$80K - $110K *
Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...
Reposted today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.