Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Forward Deployed Engineer (FDE)
$170K - $205K *
Join a dynamic team to lead AI agent deployments in healthcare. Leverage your software engineering expertise and client-facing skills to drive technical delivery, influence product development, and en...
1 week ago
Senior Optical Transport Implementation Engineer - Pub Sec
$93K - $124K *
Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...
Reposted 2 weeks ago
$125K - $150K *
Transform business workflows by developing and maintaining applications that enhance productivity and information sharing across teams. Collaborate with IT and business units to deliver innovative sol...
Reposted today
Senior Mechanical Engineer, Operations Engineering
$110K - $130K *
Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...
3 weeks ago
Senior Principal Engineer, Solutions Architecture - Networking
$170K - $243K *
Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...
Reposted 2 days ago
$90K - $110K *
Lead the charge in transforming concepts into buildable systems by leveraging your expertise in applications engineering. Collaborate with cross-functional teams to deliver precise layouts, cost-effec...
1 week ago
Technical Leader, SIte Reliability Engineer
$214K - $309K *
Optimize our Kubernetes platform as you lead initiatives that enhance reliability and scalability across cloud and on-premises settings. Collaborate with teams to achieve critical goals while mentorin...
Reposted 3 weeks ago
$90K - $125K *
Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...
6 days ago
$72K - $108K *
Contribute to customer satisfaction by performing timely Preventative Maintenance and assisting in troubleshooting and repairs of MRI equipment, while collaborating with experienced engineers to enhan...
Yesterday
$76K - $114K *
Engage your technical expertise to deliver exceptional service and support for advanced surgical equipment. Collaborate with customers and teams to ensure satisfaction and compliance while driving ope...
Yesterday
$73K - $109K *
Drive your career with impactful service as you troubleshoot and maintain advanced medical equipment, ensuring optimal performance and customer satisfaction across the Pacific Region, with a focus on...
2 weeks ago
$73K - $109K *
Champion customer satisfaction by mastering preventative maintenance and troubleshooting techniques. Collaborate with experienced engineers to enhance skills in equipment installation and service, ens...
3 weeks ago
$66K - $99K *
Play a key role in delivering exceptional service by performing preventative maintenance and troubleshooting on medical equipment. Collaborate with experienced engineers to enhance customer satisfacti...
3 weeks ago
$110K - $135K *
Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...
3 weeks ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a team that's designing the next-gen routing platform for enterprise contact centers. You'll develop scalable backend services for real-time interaction distribution, collaborating across teams t...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Build innovative routing engines for enterprise-scale contact centers, optimizing real-time distribution of interactions across various channels. Collaborate with cross-functional teams to enhance per...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Deliver innovative routing solutions for enterprise-scale contact centers. Design and build a robust routing engine that intelligently distributes interactions across various channels, ensuring high a...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Lead the charge in designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while optimizing...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Empower enterprise-scale contact centers by designing and developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent distribution of interactions, optimizing for performa...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a team that's redefining contact center technology by designing and building a cutting-edge routing engine. You'll develop scalable backend services for real-time interaction distribution, collab...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Innovate the future of enterprise contact centers by designing a robust routing engine that intelligently distributes interactions across various channels, ensuring high performance and scalability in...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Engineer the future of contact center technology by developing a robust routing engine that intelligently distributes interactions across various channels, ensuring high availability and performance i...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Lead the design and development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels while collaborating with cross...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a team that's designing and building a cutting-edge routing platform for enterprise contact centers. Develop scalable backend services for real-time interaction distribution, ensuring high availa...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Pioneer the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional team...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.