Software Support Engineer Jobs in Cambridge, MA

Join a dynamic support team and act as a trusted advisor, delivering expert assistance on technical issues while enhancing customer satisfaction through innovation and collaboration with cross-functio...

Analyze and enhance customer support processes, ensuring quality triage of technical issues while documenting solutions and patterns for product improvement. Drive self-service initiatives and maintai...

Unlock your potential as a Senior Enterprise Technical Support Engineer, leveraging 8+ years of expertise in troubleshooting complex cloud and infrastructure challenges while mentoring a dynamic team...

Drive resolution of complex technical issues for enterprise customers, ensuring high satisfaction through effective communication and accountability. Contribute to continuous improvement by leveraging...

Drive customer satisfaction as a Customer Support Engineer by solving complex technical issues, collaborating with enterprise clients, and delivering high-quality support in a dynamic environment that...

Join a dynamic team as you support and enhance customer experiences, automate processes, and develop innovative solutions that align with evolving engineering needs in a vibrant, fast-paced tech envir...

Partner with us to optimize technical support for security products. Leverage your expertise to ensure performance and reliability, driving solutions for enterprise customers using advanced cloud tech...

Transform the support experience by diagnosing and resolving technical issues for robotic systems, while collaborating with cross-functional teams to enhance product reliability and user satisfaction...

Drive customer success by providing technical support and training for 3D simulation software. Collaborate effectively with engineering and sales teams, leveraging your problem-solving expertise to ta...

Empower a diverse team by managing frontline IT support and endpoint operations, ensuring effective identity, access, and SaaS administration while improving employee experiences and operational effic...

Engage with our dynamic Technical Sales/Support team to enhance product expertise and customer satisfaction, driving innovation while supporting both internal and external stakeholders through effecti...

Support customer success by resolving complex technical issues as a proactive Technical Support Analyst. Collaborate across teams to enhance product quality and customer satisfaction while maintaining...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Engage with customers as a technical expert in DAA deployments, providing critical support and issue resolution. Collaborate with teams to enhance product investments, ensuring optimal performance and...

Optimize customer experiences as a Support Engineer, managing technical issues from creation to resolution while collaborating with teams to enhance support operations for seamless service delivery...

Transform critical automation systems by overseeing 24/7 operations, troubleshooting issues, and enhancing performance. Collaborate with engineering teams to ensure reliability, optimize uptime, and l...

Join a team that's committed to providing expert technical support, driving product improvements, and ensuring seamless transitions from design to service while collaborating with cross-functional tea...

Drive customer success by creating impactful training programs for our team. Collaborate with cross-functional leaders to enhance skills and improve customer satisfaction through effective learning in...

Champion IT operations by leading administration, automation, and support for all endpoint and SaaS systems, ensuring seamless productivity and security in a rapidly growing tech environment...

Lead the charge in optimizing internal IT systems to enhance security, streamline processes, and improve employee experiences as the organization scales. Blend technical expertise with automation to s...

Join a team that’s dedicated to enhancing client support through effective technical troubleshooting, communication, and knowledge management while driving ticket resolution and collaborating with eng...

Engage in best-in-class customer support by installing, maintaining, and repairing complex analytical lab equipment. Utilize problem-solving skills to enhance lab productivity and foster strong custom...

Join us to empower our clients by providing top-notch post-sales support for the Fortanix platform. Utilize your technical acumen to troubleshoot, implement solutions, and enhance customer experiences...

Elevate your career by leading a team where you enhance technical support processes, troubleshoot complex issues, and collaborate with cross-functional teams to ensure customer satisfaction and produc...

Empower your career by managing and supporting critical systems and infrastructure to ensure high availability and reliability. Collaborate with cross-functional teams to define requirements and shape...