Service Desk Manager Jobs in Washington, DC

Drive exceptional client experiences by leading delivery operations, managing relationships, and leveraging analytics to identify service gaps. Collaborate cross-functionally to ensure seamless execut...

Join a team that's dedicated to resolving complex Tier II IT issues for a large enterprise. You'll analyze, troubleshoot, and implement solutions for end-user computing challenges while ensuring compl...

Drive your career with impactful operational reporting and analytics. Lead the design and maintenance of dashboards, optimize SQL queries, and collaborate with stakeholders to deliver actionable insig...

Empower data-driven decision-making by managing operational reporting, building dashboards, and analyzing performance trends. Collaborate with stakeholders to deliver actionable insights and enhance w...

Lead technology operations for global teams, optimizing systems and support. Collaborate on strategic AI solutions, ensuring compliance and enhancing workflows. Drive efficiency and innovation in a dy...

Drive technical excellence by resolving complex IT issues and managing a centralized service desk. Collaborate with teams to enhance support quality and ensure seamless operations across all support t...

Join a team that's dedicated to enhancing cybersecurity by managing and analyzing incident data, recommending defense strategies, and ensuring effective incident response for a government client...

Join a team that's dedicated to delivering exceptional Tier I IT support, troubleshooting, and customer service. Collaborate with technical teams to resolve issues efficiently while maintaining high s...

Lead a multidisciplinary team to enhance IT service delivery, ensuring compliance and customer satisfaction while managing federal contracts and operational improvements. Drive strategic initiatives a...

Unlock potential by overseeing project operations and client relationships, driving growth through strategic partnerships and best practices. Lead teams to achieve business goals while ensuring high s...

Take ownership of a dynamic team managing hardware installations and troubleshooting in data center environments. Collaborate with development teams and vendors to resolve complex issues while ensurin...

Lead the charge in modernizing a federal agency's data ecosystem, managing customer solutions and technical enablement. Collaborate across teams to enhance platform adoption and deliver exceptional tr...

Oversee daily service desk operations, ensuring efficient IT support for end users. Manage incident resolution, enhance customer satisfaction, and maintain documentation while adhering to ITIL V4 stan...

Elevate IT service delivery for a major federal client, managing a team to ensure high-quality services, compliance, and client satisfaction. Leverage your expertise in ITIL and federal standards to o...

Elevate your career as an ITSM Service Delivery Manager, leading IT services for a major federal client. Drive high-quality service delivery, manage a dedicated team, and implement ITIL best practices...

Grow your leadership skills by owning P&L and driving business success. Collaborate with teams to implement processes, enhance performance, and expand service offerings in a dynamic environment focuse...

Engage with cross-functional teams to ensure system integrity and resolve complex issues. Lead incident management, perform data analysis, and support system validations while mentoring junior staff a...

Join a team that's dedicated to optimizing system integrity and client support. You'll lead incident resolution, perform data analysis, and collaborate with cross-functional teams to enhance operation...

Optimize enterprise IT service desk operations by leading advanced troubleshooting, root cause analysis, and technical oversight. Drive efficiency through automation and mentoring while ensuring compl...

Manage and optimize the ManageEngine ITSM environment, driving automation and enhancing service delivery. Collaborate across teams to improve ITIL processes and ensure platform stability, security, an...

Shape product strategy and commercialization efforts, ensuring alignment with market trends and customer needs. Drive product development, marketing initiatives, and cross-functional collaboration to...

Transform your career by leading teams to deliver exceptional business value. Oversee end-to-end delivery, operational health, and financial stewardship across diverse technology portfolios in a fast...

Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...

Elevate business systems by leading NetSuite management and integrations. Collaborate with cross-functional teams to ensure scalable, reliable processes while leveraging AI for development. Mentor a t...

Join a team that's dedicated to operational excellence in deal support, driving strategic initiatives and enhancing efficiency within the Global Sales organization. Collaborate with cross-functional t...