Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$112K - $143K *

Develop strategic relationships as a Technical Customer Success Manager, driving customer adoption and satisfaction through technical expertise and business insight, while collaborating across teams t...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion exceptional customer service by managing a dedicated service team. Drive operational excellence, ensuring compliance and client satisfaction while overseeing performance and financial managem...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $100K *

Lead customer success initiatives by managing a portfolio of 30+ accounts, ensuring retention and growth through strategic relationships, executive reviews, and actionable success plans focused on cli...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Build and lead a high-performing Customer Support team, enhancing processes and supporting complex inquiries. Cultivate a culture that emphasizes empathy, accountability, and technical proficiency in...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $90K *

Engage your expertise to manage client relationships and ensure success by directly addressing inquiries, overseeing billing accuracy, and facilitating renewals for a dedicated client portfolio in emp...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $154K *

Optimize and elevate customer success operations by leveraging metrics, technology, and strategic initiatives. Drive productivity across cross-functional teams, ensuring seamless processes and strong...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $113K *

Champion operational excellence by overseeing Service Managers and technicians, ensuring effective management of repair orders, installations, and maintenance within a defined region to achieve profit...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$83K - $125K *

Oversee service operations within your region, guiding Service Managers and technicians to enhance efficiency, profitability, and customer satisfaction while ensuring the team's operational excellence...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Transform your career by providing operational leadership for remote teams managing Release of Information services. Drive excellence, ensure compliance, and foster relationships while traveling to de...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform customer relationships and drive growth in the e-health sector by enhancing engagement and retention for a diverse portfolio of clients. Collaborate across departments to deliver exceptional...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$131K - $174K *

Drive sales success by managing direct and broker relationships, leveraging data insights, and coordinating initiatives for medium to large accounts, while ensuring alignment with corporate objectives...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Accelerate progress at our training programs by designing and implementing comprehensive training for contact center staff, ensuring compliance and excellence in customer service delivery across all c...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Join a team that's redefining healthcare solutions by driving project execution and customer relationships in the Senior Living industry, while leveraging your expertise in facilities management and t...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform the customer experience by leading a dynamic support team to ensure timely resolutions, effective communication, and continuous improvement in software support operations. Drive success thro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $129K *

Join a team that's driving success in the public sector, leading and coaching a high-performing sales team to achieve ambitious targets while fostering strong relationships with clients and promoting...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $129K *

Inspire high-performing sales teams while driving impactful solutions for mid-sized Public Sector organizations. Utilize coaching, strategic problem-solving, and cross-functional collaboration to fost...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $130K *

Execute mid-complexity claims management throughout the lifecycle. Review reports, assess compensability, establish reserves, and ensure compliance while delivering exceptional service and timely reso...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $195K *

Elevate the customer experience through strategic partnership and advocacy. Drive adoption, deepen engagement, and maintain executive relationships to ensure measurable value and retention for a portf...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$114K - $190K *

Unlock efficient quality management by leading a global team driving customer satisfaction and compliance through effective complaint handling, post-market surveillance, and continuous improvement ini...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$145K - $190K *

Join a team that leads transformational enterprise sales strategies, driving revenue growth and enhancing customer relationships. Strategically oversee a sales team dedicated to achieving ambitious ta...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.