IT Support Engineer Jobs Near Dallas, TX

Responsible for supporting complex BPM products - ActiveMatrix BPM, iProcess Suite, and Cloud Live Apps. Strong Analytical and deep technical troubleshooting skills are the primary requirements for th...

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted...

Experience should also involve change Management Framework for SAP Systems E2E200 (Change Management); and Positioning support methodology and services to new engagement areas for business development...

Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation. Provide documentation content and participate in online forum support f...

Efficiently triage and resolve customer issues and remain calm in trying situation, escalating issues to the manager when appropriate. Communicate accurately, clearly and effectively with customers bo...

Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future...

Take full ownership of an issue without supervision, develop and maintain excellent relationships with our customers and partners, and help improving and maintaining the highest level of customer sati...

Responsible for representing the Support org during NPI/GTM (New Product Introduction/Go-to Market) and ensuring all support requirements are met for proficient support readiness at launch...

As a Senior Application and Cloud Support Engineer, you'll be responsible for managing and monitoring all critical financial system environments.

Conduct case reviews to ensure Support Engineers are effectively documenting actions associated with resolving customer and partner technical issues. Ensure actions are on track and provide actionable...

Research and identify solutions to software and hardware product issues and take ownership of customer reported issues through resolution. Make modifications to technical documents and suggest improve...

Serves critical role in supporting the Partner Growth Program for new Enterprise channels and customers.

Provide project status, and interface professionally with Network Security Services, Subject Matter Expert Engineers and Regional, Area and HQ Network Engineering teams across Wireless to deliver robu...

Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Mentor Level 1 Engineers; consult on their...

Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Be proactive with all the latest technologi...

Develop, foster and maintain effective working relationships with engineering to enhance the customer experience. Engage and empathize with customers to support and resolve technical issues through...

As a Support Escalation Engineer in the CSS MW Exchange business which includes the following technologies: Office 365, Exchange, Security & Compliance and Authentication, you will be accountable for...

Responsible for the investigation, timely resolution, and long term prevention planning of critical “P1” issues that impede access or availability to applications...

As a Support Escalation Engineer, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise cust...

Ability to build business relationships with key customer contacts and Technical Account Managers and enhance the trust. Ability to quickly identify customer issues to specific Azure Services or Azure...

Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers.