Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$90K - $100K *

Empower enterprise clients by maximizing the value of marketing technology solutions. Drive customer engagement and retention through strategic partnerships, data-driven insights, and effective campai...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $135K *

Join a team that's redefining partner success by enhancing relationships and driving mutual growth. Utilize your expertise to streamline integrations and optimize partner experiences in a fast-paced a...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $116K *

Join a team that's dedicated to guiding customers through their deployment journey, ensuring seamless transitions and successful outcomes. Leverage your expertise to manage complex projects and collab...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you drive client success through deep product expertise, fostering relationships that enhance adoption and deliver measurable business value across multi-site manufacturing orga...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the customer lifecycle by driving onboarding, adoption, and expansion. Utilize AI tools to enhance workflows and deliver value, while building strong relationships and ensuring customer success t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $139K *

Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Champion customer success by driving strategic engagement and implementation, ensuring high adoption and retention. Collaborate with cross-functional teams to deliver value and foster growth for enter...

Portland, ORRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Join our team to drive client success for mid-market RIAs. You'll manage relationships, ensure adoption, and facilitate growth through strategic guidance and training, all while collaborating with cro...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Lead the charge in enhancing customer success by building strategic relationships, understanding workforce needs, and driving measurable outcomes for enterprise clients in the Eastern region. Collabor...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Champion customer success by managing strategic accounts, driving retention, and ensuring satisfaction through effective onboarding and ongoing support. Collaborate with internal teams to achieve cust...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $148K *

Transform enterprise operations by guiding customers in AI adoption and maximizing Asana's capabilities. Own post-sales relationships, ensuring measurable outcomes and strategic success across a portf...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$242K - $285K *

Transform the customer success landscape by leading technical teams, driving integration health, and enhancing revenue through strategic partnerships and innovative solutions in the programmatic ecosy...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$81K - $127K *

Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...

Magna, UTRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $160K *

Empower enterprise customers by managing onboarding, adoption, and expansion strategies. Collaborate with sales and technical teams to ensure successful implementations and drive measurable outcomes f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $145K *

Unlock potential by serving as a trusted advisor to top-tier customers, guiding them through onboarding and adoption while ensuring successful product utilization and long-term value realization acros...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $135K *

Join a team that's dedicated to driving client success through strategic partnerships. Manage complex client relationships, lead program launches, and deliver impactful results while collaborating wit...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Champion customer success within SLED organizations. Drive revenue growth by managing relationships, negotiating contracts, and delivering strategic value for an established client base in the public...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.