Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Director, Product Management, Scientific Services
$190K - $230K *
Shape the future of scientific services by leading global product strategy, driving revenue growth, and ensuring operational excellence. Collaborate with experts to deliver innovative solutions that m...
3 weeks ago
Data Center Operations Tower Director
$150K - $225K *
Join a team that's dedicated to ensuring 24/7 operations of critical data centers. Lead engineering and operations teams to optimize infrastructure, enhance reliability, and modernize systems, all whi...
1 week ago
$75K - $100K *
Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...
6 days ago
Director, Technical Program Management, Ad Tech
$162K - $228K *
Transform the Ad Tech landscape by leading cross-functional teams to ensure seamless delivery and execution of complex technology portfolios, driving strategic initiatives and fostering collaboration...
Yesterday
Practice Manager SAP Cloud Managed Services
$135K - $160K *
Help us lead the charge in SAP Cloud Managed Services, ensuring operational excellence, service stability, and customer satisfaction through effective management of complex delivery operations and div...
Reposted 3 weeks ago
$110K - $130K *
Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...
Yesterday
$95K - $149K *
Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...
2 weeks ago
Principal Technical Product Manager
$138K - $165K *
Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...
3 days ago
$300K - $325K *
Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...
2 weeks ago
Director of Information Technology
$150K - $180K *
Elevate global IT service delivery by leading a dynamic team, enhancing operational continuity, and driving proactive solutions across multiple markets while collaborating with cross-functional partne...
3 days ago
$160K - $200K *
Drive revenue growth by leading a high-performing sales team, developing innovative strategies, and enhancing customer relationships in the industrial energy optimization sector. Collaborate cross-fun...
2 weeks ago
$150K - $180K *
Drive mobile engineering excellence across diverse product teams, ensuring strategic direction, fostering collaboration, and enhancing delivery. Lead managers, shape architecture, and cultivate a prod...
1 week ago
Director, Advanced Missions Group - Tactical Communications & Networking
$170K - $185K *
Join a team that's redefining tactical communications and networking strategies for unmanned systems. Leverage your expertise to shape connectivity solutions, ensuring seamless data exchange across jo...
2 weeks ago
$135K - $185K *
Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...
Reposted 4 weeks ago
$135K - $185K *
Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...
Reposted 4 weeks ago
Director, Veeva RIM Business System Owner
$177K - $278K *
Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...
1 week ago
Associate Director, Technical Services - Snacks
$131K - $181K *
Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...
3 days ago
$110K - $130K *
Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...
1 week ago
Vice President, Product Management (MDR)
$259K - $350K *
Redefine the future of cybersecurity by leading product strategy for a cutting-edge Managed Detection & Response portfolio, driving innovation and customer success while managing a high-performing tea...
1 week ago
$89K - $160K *
Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...
1 week ago
$218K - $256K *
Lead the charge in shaping IT strategy and operations for a remote-first SaaS company. Drive service delivery, enhance employee technology experiences, and build a high-performing IT organization whil...
1 week ago
Staff Product Manager, AGSE Service
$135K - $160K *
Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...
3 days ago
Senior Director, Assessment Solutions and Technical Strategy
$164K - $196K *
Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...
Reposted 2 weeks ago
Product Marketing Director, Velocity
$200K - $371K *
Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...
Reposted 6 days ago
VP, Data Center Facilities Engineering
$275K - $300K *
Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.