Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$190K - $230K *

Shape the future of scientific services by leading global product strategy, driving revenue growth, and ensuring operational excellence. Collaborate with experts to deliver innovative solutions that m...

Massachusetts, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $225K *

Join a team that's dedicated to ensuring 24/7 operations of critical data centers. Lead engineering and operations teams to optimize infrastructure, enhance reliability, and modernize systems, all whi...

Rockville, MDRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$162K - $228K *

Transform the Ad Tech landscape by leading cross-functional teams to ensure seamless delivery and execution of complex technology portfolios, driving strategic initiatives and fostering collaboration...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Help us lead the charge in SAP Cloud Managed Services, ensuring operational excellence, service stability, and customer satisfaction through effective management of complex delivery operations and div...

Reston, VARemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$138K - $165K *

Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$300K - $325K *

Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate global IT service delivery by leading a dynamic team, enhancing operational continuity, and driving proactive solutions across multiple markets while collaborating with cross-functional partne...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Drive revenue growth by leading a high-performing sales team, developing innovative strategies, and enhancing customer relationships in the industrial energy optimization sector. Collaborate cross-fun...

Raleigh, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Drive mobile engineering excellence across diverse product teams, ensuring strategic direction, fostering collaboration, and enhancing delivery. Lead managers, shape architecture, and cultivate a prod...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $185K *

Join a team that's redefining tactical communications and networking strategies for unmanned systems. Leverage your expertise to shape connectivity solutions, ensuring seamless data exchange across jo...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$177K - $278K *

Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...

Massachusetts, USRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$131K - $181K *

Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...

Tacoma, WARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$259K - $350K *

Redefine the future of cybersecurity by leading product strategy for a cutting-edge Managed Detection & Response portfolio, driving innovation and customer success while managing a high-performing tea...

California, USRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$89K - $160K *

Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...

Ottawa, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$218K - $256K *

Lead the charge in shaping IT strategy and operations for a remote-first SaaS company. Drive service delivery, enhance employee technology experiences, and build a high-performing IT organization whil...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$164K - $196K *

Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $371K *

Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$275K - $300K *

Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.