Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$90K - $150K *
Lead and inspire teams in executing complex soil remediation projects nationwide. Ensure safety and customer satisfaction while managing field operations and collaborating with diverse professionals a...
6 days ago
Senior Forward Deployed Engineer
$120K - $145K *
Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...
Reposted today
Application Packaging Engineer
$116K - $122K *
Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...
Today
$100K - $120K *
Unlock potential by leveraging your expertise in .NET development and solutions design. Collaborate on web applications, integrate REST APIs, and enhance imaging solutions while overseeing server admi...
4 weeks ago
$150K - $180K *
Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...
2 days ago
$150K - $180K *
Empower innovation by leading the data and ML strategy, driving product outcomes through analytics and machine learning, and building a high-impact team in a growth-oriented tech environment...
Reposted 3 weeks ago
$100K - $120K *
Elevate operational excellence and quality management by leading process improvements, ensuring compliance, and fostering a patient-first culture. Oversee a dedicated team to enhance quality systems a...
2 weeks ago
Project Manager - Implementation
$95K - $115K *
Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...
3 days ago
Senior Project Manager - Dynamics ERP Implementation
$135K - $180K *
Lead the charge in managing complex projects with cross-functional teams to ensure client success and delivery excellence through strategic oversight, financial control, and collaborative governance...
3 weeks ago
$70K - $110K *
Engage with school leaders to foster technology solutions, navigate challenges, and build productive long-term relationships. Drive the sales process through a consultative approach and support client...
Reposted 4 weeks ago
Product Manager, P&C Insurance Technology
$140K - $170K *
Lead the charge in shaping portfolio-level product strategy for P&C insurance technology. Collaborate across multiple product lines to drive data-driven investment decisions and enhance overall portfo...
1 week ago
Senior Director, Identity and Access Management
$250K - $300K *
Transform the future of identity and access management by leading strategic initiatives, modernizing legacy systems, and ensuring compliance with evolving security standards. Drive operational effecti...
2 weeks ago
$200K - $250K *
Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...
Reposted 3 weeks ago
Underwriting Director, Excess Casualty
$82K - $180K *
Transform underwriting strategies by managing excess casualty business, fostering relationships with wholesale partners, and ensuring profitable outcomes while adhering to company guidelines and marke...
1 week ago
Senior Operational Strategy Director
$203K - $304K *
Champion innovative operational strategies in clinical research, driving excellence in bid defense meetings and proposal development. Collaborate with cross-functional teams to enhance study execution...
1 week ago
$140K - $165K *
Transform complex military software solutions by driving product strategy, aligning teams, and engaging stakeholders. Leverage your expertise to enhance operational intelligence and deliver impactful...
3 weeks ago
Senior Director, Integrated Risk Management
$126K - $191K *
Lead the charge in implementing an integrated risk framework across the enterprise, enhancing resilience and oversight while guiding teams in risk management, business continuity, and crisis response...
Yesterday
$225K - $250K *
Shape the future of Utilities consulting through strategic growth, client engagement, and team leadership. Drive business development and oversee successful project delivery, fostering innovation and...
3 weeks ago
$83K - $95K *
Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...
3 days ago
$150K - $180K *
Transform client relationships and drive strategic practice growth by developing goals, managing consulting services, and executing sales strategies within a collaborative, innovative environment to m...
Reposted 3 weeks ago
National Sales Director - SaaS Software Sales and P/C Insurance
$111K - $198K *
Drive high-level sales excellence in the insurance sector by guiding a skilled team. Partner with industry leaders to implement strategic solutions that foster growth, while managing complex relations...
Reposted 4 days ago
$242K - $303K *
Join as the primary privacy leader to manage and enhance an enterprise-wide privacy program while navigating complex regulations. Collaborate across departments to drive compliance, innovation, and ef...
Reposted 3 weeks ago
Engineering Manager - Servicing & Fulfillment
$166K - $193K *
Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...
Reposted 3 weeks ago
Director, Product Development - Enhanced Water & Connected Devices
$150K - $180K *
Join a team that's redefining connected product experiences through strategic leadership in product development, IoT integration, and cross-functional collaboration to drive innovation and enhance cus...
6 days ago
$186K - $202K *
Pioneer innovative engineering solutions by leading technical strategy and architecture for a growing platform. Collaborate across teams to drive scalable, reliable systems while ensuring alignment wi...
Today
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.