Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$90K - $150K *

Lead and inspire teams in executing complex soil remediation projects nationwide. Ensure safety and customer satisfaction while managing field operations and collaborating with diverse professionals a...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $145K *

Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...

Florida, USRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Unlock potential by leveraging your expertise in .NET development and solutions design. Collaborate on web applications, integrate REST APIs, and enhance imaging solutions while overseeing server admi...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...

Lafayette, CORemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Empower innovation by leading the data and ML strategy, driving product outcomes through analytics and machine learning, and building a high-impact team in a growth-oriented tech environment...

Ventura, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate operational excellence and quality management by leading process improvements, ensuring compliance, and fostering a patient-first culture. Oversee a dedicated team to enhance quality systems a...

Ontario, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $180K *

Lead the charge in managing complex projects with cross-functional teams to ensure client success and delivery excellence through strategic oversight, financial control, and collaborative governance...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $110K *

Engage with school leaders to foster technology solutions, navigate challenges, and build productive long-term relationships. Drive the sales process through a consultative approach and support client...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $170K *

Lead the charge in shaping portfolio-level product strategy for P&C insurance technology. Collaborate across multiple product lines to drive data-driven investment decisions and enhance overall portfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $300K *

Transform the future of identity and access management by leading strategic initiatives, modernizing legacy systems, and ensuring compliance with evolving security standards. Drive operational effecti...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $250K *

Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $180K *

Transform underwriting strategies by managing excess casualty business, fostering relationships with wholesale partners, and ensuring profitable outcomes while adhering to company guidelines and marke...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$203K - $304K *

Champion innovative operational strategies in clinical research, driving excellence in bid defense meetings and proposal development. Collaborate with cross-functional teams to enhance study execution...

United StatesRemote

1 week ago

  •   15+ years exp.  •   Healthcare

$140K - $165K *

Transform complex military software solutions by driving product strategy, aligning teams, and engaging stakeholders. Leverage your expertise to enhance operational intelligence and deliver impactful...

Ontario, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$126K - $191K *

Lead the charge in implementing an integrated risk framework across the enterprise, enhancing resilience and oversight while guiding teams in risk management, business continuity, and crisis response...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$225K - $250K *

Shape the future of Utilities consulting through strategic growth, client engagement, and team leadership. Drive business development and oversee successful project delivery, fostering innovation and...

Seattle, WARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $95K *

Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Transform client relationships and drive strategic practice growth by developing goals, managing consulting services, and executing sales strategies within a collaborative, innovative environment to m...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$111K - $198K *

Drive high-level sales excellence in the insurance sector by guiding a skilled team. Partner with industry leaders to implement strategic solutions that foster growth, while managing complex relations...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$242K - $303K *

Join as the primary privacy leader to manage and enhance an enterprise-wide privacy program while navigating complex regulations. Collaborate across departments to drive compliance, innovation, and ef...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$166K - $193K *

Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining connected product experiences through strategic leadership in product development, IoT integration, and cross-functional collaboration to drive innovation and enhance cus...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$186K - $202K *

Pioneer innovative engineering solutions by leading technical strategy and architecture for a growing platform. Collaborate across teams to drive scalable, reliable systems while ensuring alignment wi...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.