Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$150K - $180K *

Lead the strategic direction of Creator Command Centers, ensuring mission-driven organizations effectively engage their audiences through innovative narrative strategies and creator-led initiatives...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$120K - $160K *

Lead the future of automation across a vast manufacturing network, providing strategic vision and technical solutions to enhance efficiency and productivity in operations. Act as a key expert driving...

Mentor, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$350K *

Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $256K *

Join a team that's redefining CMC strategies in life sciences. You'll engage with industry leaders, drive software adoption, and shape market narratives to enhance product lifecycle management and ope...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Unlock your potential as you design and implement cutting-edge protective relay systems, ensuring safety and efficiency across multiple projects while collaborating with engineers and clients to deliv...

Tennessee, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$100K - $130K *

Join the team to lead day-to-day client implementations, ensuring seamless project execution and communication with clients while driving product insights for operational enhancements. Ideal for those...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $172K *

Join a team that's dedicated to enhancing clinical practices in healthcare. As a strategic advisor, you'll collaborate with internal teams and customers, driving education and best practices while ens...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Join a team that's dedicated to establishing a robust Quality Management System, ensuring compliance and excellence in global clinical development and commercialization. Lead quality initiatives and f...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$182K - $288K *

Lead the charge in embedding security into the software development lifecycle, scaling secure standards across engineering. Collaborate broadly within teams to promote a 'secure by default' culture wh...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Shape the future of enterprise technology partnerships by driving collaboration with SAP and AWS to enhance market growth, cultivate executive relationships, and implement innovative go-to-market stra...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform sales success by leading a team of Account Executives to exceed targets while fostering a high-performance culture. Collaborate cross-functionally to drive exceptional customer experiences a...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Lead the charge in architecting innovative Salesforce solutions, guiding teams through technical design and delivery while ensuring quality and efficiency. Collaborate with stakeholders to meet client...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by leading complex data center projects, ensuring seamless coordination, budget management, and innovative design implementation while collaborating with diverse cross-functional t...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$174K - $200K *

Drive product strategy and execution for a leading Patient Charting software line. Collaborate with cross-functional teams, build customer relationships, and oversee product lifecycle to ensure revenu...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Execute project development and implementation, managing budgets, schedules, and vendor tasks while ensuring quality standards and fostering collaboration across teams and clients...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving strategic growth within enterprise accounts. Lead cross-functional teams to manage client relationships, develop account strategies, and identify new opportunities, ensurin...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$250K - $300K *

Lead the charge in transforming cardiovascular care. Oversee clinical teams, ensuring high standards, build partnerships, and shape value-based care strategies to improve patient outcomes and provider...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive strategic growth and development initiatives, enhancing sales and client relationships while leading a dedicated team to achieve organizational goals and ensure operational excellence in a dynam...

Alberta, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K *

Take ownership of product health and growth by directing AI coding agents, ensuring quality and efficiency in production. Collaborate with teams to deliver impactful changes while maintaining document...

Eugene, ORRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$250K - $350K *

Lead the development of a clinical supply consulting practice, combining expertise in forecasting, planning, and optimization to enhance decision-making for sponsors. Drive innovation and commercial g...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$140K - $185K *

Champion growth by driving strategic sales initiatives within key enterprise accounts. Leverage your expertise to identify opportunities, influence solution strategies, and serve as a trusted advisor...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $177K *

Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$157K - $238K *

Join a team that's redefining security by leveraging AI to enhance application safety. You'll assess vulnerabilities, develop innovative security solutions, and shape the AI security strategy across t...

Denver, CORemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.