Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$150K - $236K *
Join a team that shapes the future of technical sales by leading solution design, driving customer engagement, and simplifying complex challenges to enhance business value and customer confidence in i...
2 weeks ago
$135K - $160K *
Champion operational excellence by spearheading IT Business Systems processes, ensuring effective training, governance, and budgeting. Analyze user support data to enhance service delivery across dive...
Reposted yesterday
Principal Operational Technology, Telemetry and SCADA Engineer
$169K - $253K *
Transform operational technology by leading the design and implementation of scalable SCADA and telemetry solutions, ensuring secure data delivery and operational visibility across multi-site environm...
1 week ago
Domain Architect (Technology Integration Management Office)
$114K - $190K *
Lead the charge in crafting target-state architecture that integrates business processes, applications, and data. Your role will shape enterprise transformation while ensuring alignment with strategic...
Reposted 1 week ago
$100K - $142K *
Lead financial planning and analysis initiatives to empower decision-making, drive strategy, and enhance business performance across a dynamic AI-focused technology environment, partnering closely wit...
4 weeks ago
Operations Director, Biomarker Programs
$175K - $200K *
Lead the charge in optimizing biomarker program operations, ensuring seamless sample processing from collection to storage. Collaborate across teams to uphold quality and compliance while driving grow...
1 week ago
$144K - $200K *
Lead a national team of Key Account Leaders to drive sales in campus public safety, focusing on recruitment, coaching, and team performance. Shape strategies to enhance sales effectiveness and adapt t...
Yesterday
$120K - $150K *
Take ownership of an AI-driven product, shaping strategy, roadmap, and execution for enterprise content insights. Collaborate with cross-functional teams to enhance adoption and value in regulated sec...
3 weeks ago
Technical Solutions Manager - Life Sciences
$135K - $160K *
Lead the charge in delivering innovative DCS solutions for Life Sciences. Serve as the technical expert, driving automation strategies and ensuring compliance with regulations to support growth and ex...
Reposted today
Director, Partner Programs, Enablement, and Operations
$149K - $173K *
Champion partner success by driving strategic programs, enablement, and cross-functional operations. You'll turn channel strategies into measurable outcomes to expand our partner ecosystem and enhance...
Reposted 2 weeks ago
Director, Biologics Process Development
$223K - $233K *
Deliver strategic leadership in biologics process development, overseeing outsourced manufacturing and ensuring alignment with corporate goals while driving technical excellence in late-stage developm...
3 weeks ago
(USA) Staff, Technical Program Manager
$110K - $220K *
Lead complex technology programs, aligning deliverables with strategic goals while managing cross-functional dependencies. Drive operational excellence through effective governance, risk management, a...
6 days ago
Senior Forward Deployed Engineer
$120K - $145K *
Shape the future of customer relationships by driving value and retention for large organizations, collaborating closely with sales and product teams to ensure success and growth through data-driven i...
4 weeks ago
Senior Production Support Engineer/Salesforce Admin - Remote Canada Position
$84K - $134K *
Advance your career by providing critical Level 2/3 support for enterprise applications. Collaborate with cross-functional teams to ensure system reliability and performance while troubleshooting comp...
2 days ago
$220K - $260K *
Elevate the buying experience by leading product strategy, enhancing catalog quality, and optimizing marketplace economics. Drive measurable outcomes through collaboration with operations and engineer...
1 week ago
System Director IT Project Management - Information Systems Applications - FT - Day
$125K - $150K *
Join us to lead strategic initiatives in project and service management, enhancing portfolio visibility and governance across Information Systems. Drive operational excellence and foster collaboration...
2 weeks ago
$215K - $408K *
Join a team that's dedicated to enhancing medical management and quality improvement. Collaborate with clinical teams to optimize patient care, support performance initiatives, and drive effective uti...
3 weeks ago
$215K - $408K *
Lead the charge in enhancing medical management and quality improvement. Drive utilization review, collaborate with providers, and implement performance initiatives to optimize care quality and cost-e...
3 weeks ago
Technical Support Engineer (Americas/EMEA - Remote)
$106K - $133K *
Transform customer support by creating and enhancing back-office tools using PHP and Laravel. Collaborate with cross-functional teams to tackle complex problems, automate workflows, and improve servic...
Reposted 2 weeks ago
Team Manager - Application Development
$100K - $120K *
Transform your career by leading a dynamic team in enterprise application integrations. Drive strategy, development, and governance while enhancing connectivity across various platforms. Foster techni...
1 week ago
$100K - $120K *
Lead the charge in transforming IT support for healthcare centers by evaluating, planning, and executing transitions to AMSURG Managed IT Services, while architecting cloud solutions with Microsoft 36...
1 week ago
$110K - $143K *
Join a dynamic team as a Data Engineer, where you'll design and maintain data pipelines using SparkSQL and Pyspark. Your work will enhance data analysis efficiency, impacting industries and driving cu...
2 weeks ago
$99K - $167K *
Develop and maintain robust data pipelines using SparkSQL and Pyspark, ensuring high-quality data for analytics. Collaborate with cross-functional teams to enhance data analysis efficiency and support...
2 weeks ago
$80K - $95K *
Drive innovative learning solutions by collaborating with leaders and experts, managing end-to-end design processes to create impactful, blended learning experiences that elevate performance and facil...
4 weeks ago
$120K - $125K *
Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...
1 month ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.