Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Automotive Technical Manager - Auto Warranty
$80K - $95K *
Transform the technical department by leading a team, ensuring quality control, and enhancing customer satisfaction through effective management and support. Drive operational excellence while fosteri...
Today
$126K - $179K *
Lead the charge in transforming customer support through innovative AI solutions, enhancing satisfaction and operational efficiency. Drive strategic initiatives, foster team excellence, and ensure the...
3 weeks ago
Senior Director of Product Management, Outbound
$192K - $256K *
Transform product strategy into market-ready offerings, driving revenue growth and adoption. Lead cross-functional teams to ensure successful product launches and alignment across Sales, Marketing, an...
2 days ago
Associate Director, Technical Operations
$150K - $195K *
Oversee the CMC strategy for small molecules, ensuring successful development, manufacturing, and compliance with regulatory standards while collaborating across various teams and external partners...
3 weeks ago
$110K - $130K *
Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...
3 weeks ago
$250K - $280K *
Lead a dynamic product management team to shape innovative solutions in mental health care. Drive strategy, foster collaboration, and empower your team to deliver impactful products that enhance the t...
2 weeks ago
$150K - $180K *
Partner with us to drive commercial growth by transforming innovative services into market-relevant solutions. Shape go-to-market strategies and enable sales teams, bridging market needs with offering...
2 weeks ago
$120K - $145K *
Pioneer innovative solutions as a Senior Software Engineer, collaborating with a seasoned team to tackle complex challenges. Drive product development in a fully remote environment, focusing on user n...
Reposted 6 days ago
Senior Technical Support Manager - Envysion (Hybrid)
$105K - $115K *
Empower a high-performing technical support team, ensuring exceptional service and operational efficiency. Drive strategic collaboration between support and product teams to enhance customer satisfact...
4 weeks ago
$150K - $180K *
Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...
Reposted 3 weeks ago
$80K - $95K *
Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...
2 weeks ago
Director, Applications Engineering
$203K - $280K *
Reimagine the future of manufacturing by leading a dynamic Applications Engineering team. Drive technical assessments, build customer relationships, and ensure seamless communication between clients a...
3 weeks ago
$135K - $160K *
Shape the future of K-12 sales by leading a dynamic team of Account Executives. Drive performance through strategic planning, precise forecasting, and collaborative initiatives to achieve growth targe...
Yesterday
Thermal Systems Technical Documentation Engineer
$95K - $115K *
Optimize technical documentation processes for complex thermal management solutions. Join us in bridging engineering concepts with practical applications, enhancing customer understanding while suppor...
3 weeks ago
Customer Support Team Lead with Vast Data, Inc.
$150K - $210K *
Elevate the customer support experience by leading a regional team of Customer Success Engineers. Oversee operations, optimize workflows, and engage with stakeholders to drive improvements while ensur...
Reposted 2 weeks ago
Manager – Engineering, Managed Services
$117K - $177K *
Lead a dynamic Managed Services Engineering team to enhance cloud operations, ensuring exceptional service delivery, compliance, and continuous improvement while driving team development and operation...
2 days ago
Director, Contracts Management
$190K - $210K *
Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...
1 week ago
Director - Global Technology Solutions
$173K - $204K *
Optimize technology strategy and solutions across global services, driving innovation and digital transformation while enhancing client value through strategic partnerships and complex commercial enga...
3 weeks ago
$80K - $95K *
Advance your career by providing expert E175 engineering support, analyzing technical problems, coordinating maintenance solutions, and delivering training to enhance operational excellence and client...
3 weeks ago
Director, Research and Development
$125K - $135K *
Lead the technology strategy for a dynamic software development team, overseeing modernization efforts and AI integration across multiple product lines. Foster innovation, accountability, and continuo...
1 week ago
Director of Data Center Services
$125K - $150K *
Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...
2 weeks ago
Director of Product, Commercial
$179K - $227K *
Drive the product strategy for a comprehensive commercial platform, overseeing multifunctional execution and leveraging cross-team collaboration to enhance customer engagement and operational efficien...
1 month ago
$150K - $180K *
Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...
1 week ago
Senior Manager, Solutions Engineer (FSI)
$220K - $330K *
Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...
3 weeks ago
Senior Manager, Support Operations
$125K - $140K *
Help us scale and enhance support operations in telehealth by leading managers, optimizing workflows, and integrating technology to improve customer experience while maintaining quality and compliance...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.