Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$220K - $235K *

Transform the future of cloud security by leading the platform security vision, integrating resilient practices, and mentoring teams to innovate securely, driving collaborative growth and risk reducti...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead distribution consulting initiatives, drive operational excellence, and mentor engineers. Shape industry standards as the primary expert in distribution planning while foste...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Lead strategic communications for technology and AI, translating complex narratives into compelling stories that build trust and credibility. Collaborate with cross-functional teams to enhance brand r...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $185K *

Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$180K - $230K *

Lead the charge in optimizing manufacturing processes through effective management of the Automation and Controls team, ensuring strategic alignment with innovation initiatives while fostering a cultu...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $127K *

Lead a team to deliver remote support services, ensuring compliance and process improvement while managing budgets and fostering collaboration across functions to enhance customer satisfaction and ope...

Corvallis, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's driving innovation in SOCOM's UxS and autonomy control systems. Lead growth initiatives, manage capture strategies, and build relationships across the special operations community t...

Florida, USRemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead and develop a multidisciplinary engineering team, driving innovation and product development while ensuring quality and efficiency in facility design and technical support for sales initiatives...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Shape the future of technical support by resolving complex issues, collaborating with teams, and training staff to enhance customer experiences and optimize services in a dynamic environment...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $205K *

Join a dynamic team to drive commercial strategy and execution, enhancing customer engagement and optimizing benefits solutions. As a key player, you'll collaborate across departments to boost sales p...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in monitoring transactional risk for banking and treasury services, ensuring effective fraud detection and credit risk management across multiple program layers while driving resolutio...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform your career by driving market development in quantum technology. Engage with strategic accounts and forge strong relationships while identifying new business opportunities and expanding exis...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Engage with cross-functional teams to translate business needs into actionable system requirements, focusing on cloud-based applications and Medicare systems. Drive Agile product development and ensur...

Columbia, SCRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Empower healthcare IT delivery by managing a dynamic team, ensuring operational excellence, and driving EMR performance. Collaborate with clinical stakeholders to enhance patient care through effectiv...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Launch a secure authentication layer for AI-to-enterprise connections, driving system-wide identity standardization. Collaborate with clients to meet complex security needs, ensuring seamless integrat...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$157K - $213K *

Drive your career forward by leading strategic sales initiatives and optimizing resource allocation to enhance regional business performance while mentoring a dedicated team in the IT security sector...

Denver, CORemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$181K - $200K *

Champion transformative call center operations by leading strategic outreach, workforce management, and capacity planning. Drive efficiency and quality through innovative automation and AI solutions w...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$80K - $100K *

Empower People Operations by optimizing processes across the employee lifecycle. Collaborate cross-functionally to enhance efficiency, drive improvements, and maintain high-quality HR services while s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving digital transformation for key accounts, ensuring successful technical engagement and integration of solutions across healthcare systems. Collaborate with stakeholders to en...

Houston, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$381K - $475K *

Accelerate progress at a leading tech firm by driving sales growth in the Southeast. Lead a dynamic team, develop strategic business plans, and foster relationships with enterprise clients and channel...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$325K - $375K *

Drive revenue growth by leading a high-performing sales team in the Mid-Enterprise segment. Shape strategies for customer acquisition and market penetration while fostering relationships and collabora...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Shape complex, cross-functional programs that drive enterprise transformation, focusing on Customer Data Platform implementation and AI initiatives. Collaborate with diverse teams to ensure strategic...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$128K - $214K *

Drive business growth within the Hyperscale segment by managing key accounts, executing strategic development plans, and fostering relationships across multiple teams to enhance product positioning an...

Seattle, WARemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform customer engagement as a Solutions Engineer, driving technical strategy and growth within existing accounts. Collaborate closely with cross-functional teams to optimize solutions and strengt...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.