Director, Process Management Jobs in Charlotte, NC

Lead the charge in building an AI-native Customer Success operating model that enhances engagement for over 25,000 customers. Drive innovation through automation, analytics, and operational excellence...

Champion user-centric design by leading a talented team to enhance product experiences. Collaborate with stakeholders and customers to drive innovative solutions that improve operational efficiency an...

Architect innovative product strategies that enhance customer experiences and drive business growth. Lead cross-functional teams to solve complex challenges while leveraging technology for sustainable...

Champion enterprise AI and data strategies, driving transformation and governance across technology and business functions to enhance performance and compliance in a regulated environment...

Optimize account-based marketing strategies to drive engagement and sales for new products. Lead end-to-end campaign execution, asset production, and pipeline accountability while collaborating closel...

Contribute to the advancement of cancer therapies by managing analytical development and quality control operations, ensuring compliance with regulatory standards, and collaborating across teams to en...

Drive the strategic direction of enterprise security infrastructure, leading teams to design, implement, and optimize security solutions across on-premises, cloud, and hybrid environments while ensuri...

Accelerate customer journey operations by driving scalable processes and systems. Collaborate cross-functionally to enhance customer success, technical support, and partner engagement, ensuring effici...

Shape the future of talent transformation by leading AI integration and workforce strategy. Drive innovative solutions that align people and technology, enhancing organizational agility and productivi...

Join a global team to lead engineering responses for critical customer issues, ensuring swift resolutions and proactive risk management across endpoint, data security, email, and network products whil...

Drive the transformation of AI agent capabilities into scalable, revenue-generating products. Collaborate across teams to define strategies, evaluate opportunities, and lead product commercialization...

Transform supplier performance management by leading strategic initiatives that enhance quality, delivery, and operational excellence, ensuring alignment with business objectives and fostering long-te...

Lead client support initiatives by designing technology solutions that enhance service operations and streamline processes in the property and casualty insurance sector. Mentor teams and drive improve...

Transform project management by leading complex initiatives, driving strategic alignment, and enhancing change management across teams. Leverage AI integration to optimize processes and ensure effecti...

Lead a dynamic team to enhance AI-driven chat and voice agents, ensuring customer trust and engagement. Drive product growth and activation while collaborating across engineering teams to deliver reli...

Engineer transformative HR solutions by leading ServiceNow HRSD implementations. Collaborate with cross-functional teams to design, develop, and deliver innovative HR services that enhance employee ex...

Accelerate your career by leading strategic communications and public policy initiatives that shape the future of AI identity and accountability. Drive visibility, influence industry narratives, and b...

Optimize North American sales processes and systems to enhance efficiency, drive adoption, and improve outcomes. Collaborate with teams to identify issues, implement solutions, and ensure consistent u...

Accelerate progress at Clio Phones by leading the growth of a cloud-native VoIP platform for law firms. Own P&L, build operational plans, and drive market strategy while managing cross-functional team...

Manage provider services operations, enhance team performance, and drive service delivery improvements. Collaborate with stakeholders to ensure provider satisfaction and compliance while implementing...

Transform the GBS knowledge infrastructure by designing and governing a comprehensive repository, ensuring seamless documentation and knowledge transfer for a dual-hub GCC, while influencing enterpris...

Transform healthcare performance by leading initiatives that enhance revenue integrity and operational efficiency. Collaborate with clients to implement data-driven strategies that drive measurable ou...

Join a team that's driving impactful client strategies in digital marketing. As a Supervisor, you'll lead a dynamic team, manage client relationships, and oversee integrated campaigns across omnichann...

Join a dynamic team to oversee daily operations of Technical Support, ensuring exceptional service and efficient processes. Lead a diverse group, manage escalations, and enhance customer relationships...

Innovate member experience strategies by translating enterprise goals into actionable plans. Drive performance improvements in CAHPS and HOS programs through provider engagement and data analysis, ens...