This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.
A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.
Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.
A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.
Director, Technical Experience
$130K - $180K *
Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...
Today
$120K - $150K *
Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...
2 weeks ago
Director, Product Management - Global Customer Experience
$245K - $260K *
Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...
3 weeks ago
$120K - $150K *
Accelerate customer satisfaction and service quality as the Director of Customer Service, leading operations, leveraging AI tools, and building high-performing teams in a dynamic, regulated compoundin...
2 days ago
Senior Director Client Services
$120K - $150K *
Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...
1 week ago
Director, Customer Experience Strategy & Solutions
$80K - $125K *
Lead the charge in customer experience enhancement by leveraging data and insights to drive scalable support solutions. Collaborate with cross-functional teams to design strategies that ensure seamles...
Yesterday
Director - Product Management (Digital Experience Team)
$140K - $170K *
Drive the product strategy for our enterprise digital experience, enhancing customer journeys through data-driven insights, collaboration, and successful delivery while leading and mentoring product m...
Today
Product Director, Digital Channels
$165K - $170K *
Transform the digital channels portfolio by leading cross-functional projects and strategies while managing financial performance and product lifecycles. Leverage AI tools and data analytics to drive...
1 week ago
Director, Digital Workplace & End User Services
$138K - $247K *
Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...
2 weeks ago
Director, Patient & Provider Services
$100K - $130K *
Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...
1 week ago
Director, Product Designer, Consumer Experience
$165K - $196K *
Shape industry-leading consumer experiences as you design and guide a high-performing team, translating complex product mechanics into engaging interfaces that enhance user satisfaction and drive busi...
3 weeks ago
Director - Strategic Client Group
$157K - $213K *
Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...
2 weeks ago
$80K - $110K *
Unlock potential by facilitating seamless customer experiences through project management and relationship building. Drive adoption and satisfaction, ensuring successful implementations and long-term...
2 weeks ago
Director, Client Success - Microsoft
$130K - $180K *
Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...
5 days ago
Director, Customer & Consumer Insights
$150K - $170K *
Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...
4 weeks ago
VP, GTM Programs and Experiences
$230K - $250K *
Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...
1 week ago
$161K - $284K *
Transform global HR service delivery through innovative technology solutions, enhancing employee experience and operational efficiency while leading a diverse, distributed team across multiple regions...
Reposted 5 days ago
$120K - $150K *
Elevate customer experience through strategic management of quality, training, and knowledge systems. Impact agent performance using AI tools while collaborating with cross-functional teams to ensure...
3 weeks ago
$174K - $262K *
Lead the charge in transforming sales strategy to drive global revenue growth, operational excellence, and cross-functional alignment. Inspire a high-performing team while innovating processes and str...
Reposted yesterday
Director, CX Platform & Data Strategy
$137K - $182K *
Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...
Reposted 2 weeks ago
Associate Director, Client & Delivery Excellence
$100K - $130K *
Join a team that's committed to delivering exceptional client experiences by driving strategic initiatives, overseeing program operations, and building lasting client relationships while cultivating t...
4 weeks ago
$100K - $130K *
Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...
Reposted 1 week ago
$180K - $210K *
Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...
2 weeks ago
$135K - $155K *
Lead advanced customer analytics initiatives, providing strategic insights and fostering client relationships. Drive analytics delivery excellence with distributed teams while identifying growth oppor...
2 days ago
Director, Commercial Customer Success
$130K - $180K *
Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...
1 week ago
What skills are needed for a Director, Customer Experience?
Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.
How much does a Director, Customer Experience make on average?
While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.
Are there growth opportunities for a Director, Customer Experience?
Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.
What industries need a Director, Customer Experience?
Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.