Director, CRM Strategy Jobs

Explore Director, CRM Strategy opportunities for experienced leaders who turn customer data and relationship management into sustainable business growth. These roles shape how organizations attract, engage, retain, and grow customers across channels, combining strategic planning with technology, analytics, and team leadership. Ladders features vetted professional jobs with salaries of $100,000 or more.

What Does a Director of CRM Strategy Do?

A Director of CRM Strategy sets the vision and roadmap for customer relationship management programs. Responsibilities may include developing lifecycle and retention strategies, overseeing segmentation and personalization, guiding campaign planning, and measuring performance across customer journeys. Directors often partner with marketing, sales, product, data, and technology teams to make customer communications more relevant and effective.

Skills and Experience Employers Seek

Employers commonly look for strategic leadership, strong analytical skills, and experience with CRM platforms and marketing automation. Familiarity with customer data, segmentation, testing, attribution, and privacy-conscious data practices can be valuable. Candidates should also be able to communicate recommendations clearly, manage cross-functional initiatives, and connect CRM performance to business outcomes.

Career Opportunities and Compensation

Director, CRM Strategy roles can be found across industries, including technology, financial services, retail, healthcare, and media. Scope varies by organization: some positions focus on lifecycle marketing and customer engagement, while others oversee CRM transformation, platform strategy, or a broader customer experience roadmap. Compensation depends on factors such as industry, location, company size, and role scope; browse Ladders for vetted opportunities paying $100,000 or more.

Find Director, CRM Strategy Jobs on Ladders

Search Ladders to discover senior CRM strategy roles that match your experience and career goals. Review job requirements, compare opportunities, and pursue leadership positions where you can build customer-centered programs and deliver measurable impact.

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$260K - $300K *

Join a team that's redefining financial strategy and operations, driving growth towards $1B+ in revenue. You'll lead cross-functional initiatives, optimize resource allocation, and build a high-perfor...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$184K - $245K *

Join us to drive strategic partnerships and investments in the semiconductor ecosystem. Leverage your expertise to shape long-term growth, negotiate complex agreements, and collaborate across teams to...

RemoteRemote

Yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$275K - $350K *

Lead the charge in building a subscription research business, driving sales and market strategy across energy, trading, and institutional sectors. Collaborate with analysts to tailor offerings and est...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Champion the growth of data solutions by driving new business opportunities in the pharmaceutical and life sciences sectors. Leverage strategic account management and relationship-building skills to e...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$420K - $476K *

Elevate your career by driving Employer Sales growth, shaping go-to-market strategies, and building a high-performing sales organization. This strategic role requires strong leadership and expertise i...

United StatesRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Healthcare

$135K - $160K *

Help us shape the future of pulmonary care by leveraging your clinical expertise to drive product development, enhance workflows, and ensure effective solutions for COPD, asthma, and other pulmonary c...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$76K - $90K *

Join a team that's dedicated to enhancing community engagement through strategic sponsorships and charitable initiatives. This role ensures operational excellence, collaboration across departments, an...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $147K *

Empower the narrative of AI in cybersecurity as you craft compelling messaging, support sales teams, and engage with customers. Shape product positioning and drive demand generation efforts to highlig...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $266K *

Lead the charge in crafting transformative AI experiences that drive business value. Collaborate with talented teams to design, architect, and execute innovative solutions leveraging Salesforce and ge...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $115K *

Transform creator-driven ideas into high-quality deliverables by managing influencer campaigns, coordinating production workflows, and ensuring compliance across multiple platforms. Collaborate with c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Drive your career with a dynamic sales role focused on acquiring new business in healthcare. Engage with key accounts, execute strategic sales processes, and collaborate with teams to enhance client r...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Champion operational excellence by analyzing legal processes, managing requests, and driving improvements. Collaborate with stakeholders to enhance efficiency and customer satisfaction within the Lega...

North Carolina, USRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $165K *

Join a dynamic team to inspire creativity and lead impactful brand projects. Collaborate with talented creatives, mentor emerging talent, and drive innovative strategies in a fast-paced healthcare adv...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Advance your career by driving sales in the employer benefits space. Shape growth, manage relationships, and collaborate with teams to close deals and enhance product offerings in a dynamic environmen...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $95K *

Champion clear, consistent communications across media and employee channels. Collaborate with the PR director and agencies to enhance brand visibility and manage internal messaging, ensuring timely e...

Georgia, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion the execution of innovative experiential marketing campaigns, overseeing event planning, client relationships, and team leadership to drive growth and deliver exceptional brand experiences ac...

Toronto, ONRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $255K *

Lead the charge in enterprise application security, guiding teams to enhance secure development, risk management, and compliance. Shape strategies for critical applications and emerging technologies w...

Columbus, OHRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $85K *

Partner with us to optimize procurement and compliance processes, ensuring seamless operations and contract management. Collaborate with teams to drive efficiency and enhance supplier relationships wh...

Dallas, TXRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$101K - $112K *

Lead the charge in managing complex projects within the Education portfolio, ensuring effective coordination across teams and stakeholders while driving impactful outcomes in higher education and appl...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $184K *

Advance your career by owning end-to-end commercial analyses, partnering with key stakeholders to deliver actionable insights. Shape a newly formed analytics function and contribute to innovative meth...

Alpharetta, GARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$79K - $153K *

Unlock potential by building strong relationships with executives, co-creating tailored wealth planning solutions. Collaborate with a cross-functional team to address complex financial needs and enhan...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate your career by leading complex projects from inception to completion. Collaborate with diverse teams, manage resources, and ensure timely delivery while maintaining budget and scope. Drive suc...

St. Louis, MORemote

Yesterday

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Accelerate client success by managing post-sale relationships, driving implementations, and leading executive engagements. Transition from hands-on project management to strategic account leadership...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion corporate growth by leading M&A strategy, executing high-impact transactions, and collaborating with executive leadership to drive long-term success. Engage with stakeholders and manage all p...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$108K - $216K *

Unlock potential by leading brand strategy development for diverse Private Brands. Collaborate with cross-functional teams to create impactful narratives that resonate with customers and drive busines...

Louisiana, USRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of CRM Strategy do?question toggle

    A Director of CRM Strategy leads the strategy, roadmap, and performance of customer relationship management programs. The role may oversee lifecycle marketing, segmentation, personalization, CRM technology, and cross-functional efforts to improve customer engagement and retention.

  • What qualifications are common for Director, CRM Strategy jobs?question toggle

    Requirements vary, but employers often seek substantial experience in CRM, lifecycle marketing, customer engagement, or marketing strategy; people leadership; analytical skills; and familiarity with CRM or marketing automation platforms.

  • Which skills are important for a Director of CRM Strategy?question toggle

    Useful skills include strategic planning, customer segmentation, data analysis, campaign measurement, personalization, stakeholder management, and the ability to translate customer insights into measurable business outcomes.

  • Where can Director, CRM Strategy professionals find jobs?question toggle

    These roles are available across sectors such as technology, retail, financial services, healthcare, and media. Search Ladders for vetted professional opportunities paying $100,000 or more.

  • How much do Director, CRM Strategy jobs pay?question toggle

    Compensation varies based on location, industry, company size, experience, and responsibilities. Ladders focuses on vetted professional jobs with salaries of $100,000 or more.