Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$80K - $95K *

Transform client relationships in the SUD/behavioral health sector, ensuring effective onboarding and ongoing engagement. Leverage your RCM expertise to enhance service delivery, client satisfaction...

Dallas, TXRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead client success initiatives by fostering relationships, driving growth, and ensuring optimal platform utilization. Collaborate cross-functionally to enhance client experience and achieve strategic...

Miami, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $136K *

Champion client success by managing complex enterprise relationships and driving quality improvement initiatives. Collaborate cross-functionally to enhance healthcare outcomes while ensuring strategic...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $225K *

Lead the charge in transforming customer success strategies, ensuring maximum value realization and engagement. Drive growth and retention through innovative post-sale experiences while managing a hig...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$108K - $130K *

Unlock your potential by leading customer projects, ensuring seamless communication, and driving success in healthcare solutions. Collaborate with diverse teams to enhance client satisfaction and oper...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $120K *

Elevate customer success by managing IT projects, driving business development, and ensuring seamless platform integration for enterprise clients, enhancing satisfaction and ROI through effective solu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $190K *

Optimize customer success by leading adoption strategies for large, complex enterprise environments, leveraging deep networking expertise and AI insights to drive value realization and engagement acro...

North Carolina, USRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Partner with us to drive client success in Managed Security Solutions by articulating complex technical outcomes clearly, ensuring client satisfaction, and facilitating operational improvements throug...

Leawood, KSRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$88K - $106K *

Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's dedicated to enhancing customer success through strategic leadership, fostering partnerships, and driving satisfaction across the insurance carrier portfolio while ensuring operatio...

Louisville, KYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $200K *

Join us in a pivotal leadership role to enhance customer success initiatives, drive operational excellence, and build a high-performing team focused on customer engagement and retention strategies in...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$88K - $105K *

Transform client relationships and ensure superior delivery of RCM services tailored for Ambulatory Surgery Centers, driving engagement, satisfaction, and revenue growth through effective collaboratio...

Dallas, TXRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$115K - $181K *

Manage and grow a diverse portfolio of health plan customers, driving satisfaction and retention. Build strategic relationships, navigate complex payor landscapes, and champion clinical outcomes to de...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $171K *

Transform client success by delivering tailored support and strategic insights, ensuring seamless onboarding and ongoing engagement with our innovative platform. Leverage your expertise in energy engi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $105K *

Inspire client success by building strategic partnerships, delivering exceptional service, and optimizing the UVeye platform to drive measurable results and ROI for dealership leaders and teams...

Massachusetts, USRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Accelerate progress at senior living communities by leading a high-performing Customer Success team, ensuring measurable outcomes and fostering strong partnerships to enhance care delivery and custome...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $127K *

Transform customer success by leading a high-performing team in educational technology. Drive adoption, loyalty, and retention while fostering executive relationships and a culture of empathy and cont...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $135K *

Join a team that's dedicated to driving client success through strategic partnerships. Manage complex client relationships, lead program launches, and deliver impactful results while collaborating wit...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$113K - $164K *

Lead the charge in enhancing client success by strategically advising high-impact clients, fostering executive relationships, and driving solution adoption while mitigating risks and ensuring measurab...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.