Customer Service Manager Jobs in Waltham, MA

Lead the global technical support function, enhancing service quality and efficiency through metrics-driven management, team development, and AI tools. Drive improvement initiatives to positively impa...

Shape the future of our marketing through strategic leadership, driving brand, demand generation, and performance initiatives while managing analytics, KPIs, budget, and team growth to achieve impactf...

Join our Key & Strategic Client Success Management team to maximize client value, drive adoption and ensure retention through strategic partnerships and advocacy, offering a seamless experience while...

Champion transformative Cyber Security solutions through collaboration and data-driven decisions. Drive risk reduction and customer value in a dynamic environment as you manage roadmaps and deliver hi...

Lead the charge in enhancing cybersecurity products by ensuring compliance and resilience, while collaborating with cross-functional teams to optimize banking operations and automate innovative securi...

Unlock potential by leading strategic partnerships, cultivating revenue growth, and driving adoption of advanced retail solutions in a globally inclusive team focused on transforming travel for airlin...

Join a dynamic team to develop innovative payment solutions, assess client needs, and drive strategic implementations in the financial services sector, shaping the future of payment methodologies acro...

Lead transformative initiatives to enhance customer experience in Commercial Banking. Drive integration of customer-centric strategies, evaluate journeys, and ensure collaboration across teams to achi...

Deliver exceptional customer service by managing complex disability claims, enhancing the claimant experience through collaboration and innovative solutions. Utilize expert communication and organizat...

Drive employee development by designing and implementing scalable learning programs that enhance leadership capability and business performance. Collaborate globally to create engaging, AI-enabled lea...

Execute comprehensive communications strategies to bolster Care Enablement's objectives, guiding a dynamic team while collaborating with senior leadership and cross-functional partners to enhance inte...

Engage with enterprise biopharma accounts to drive adoption, oversee onboarding and renewals, and ensure maximum value realization through tailored platform configurations and solution-oriented suppor...

Oversee care management operations, providing guidance and support to clinical staff while ensuring adherence to standards and quality care. You will collaborate interdepartmentally and improve operat...

Elevate your career by leading cybersecurity efforts to foster customer trust and compliance. Act as a critical liaison between technical teams and customers, driving transparency and strategic engage...

Shape the future of cybersecurity by building trust with customers. Lead in security dialogues, guide teams in inquiries, and elevate compliance standards while driving strategic growth and continuous...

Join a team that's dedicated to operational excellence, where you'll oversee facility activities, enhance productivity, and ensure compliance while driving financial performance and safety standards t...

Unlock potential by leading a dynamic claims team in day-to-day operations, ensuring adherence to regulatory standards while enhancing both performance and customer satisfaction through effective coac...

Join a team that's vital in managing daily claims operations, overseeing staff performance and customer satisfaction, while ensuring compliance with regulations and implementing best practices for a h...

Shape the future of financial reporting by leading a dynamic Accounting team. Oversee general ledger activities and monthly closing processes, ensuring compliance with US GAAP while driving operationa...

Grow your career by championing customer success initiatives, managing a diverse portfolio of mid-market clients to enhance product adoption and retention while delivering impactful engagement strateg...

Invent innovative sales strategies to drive national OEM growth, enhance market share, and lead a high-performance culture across diverse regions while aligning with enterprise objectives for revenue...

Lead strategic sales efforts in AI solutions, acting as a trusted advisor to clients. Collaborate closely with partners and internal teams to create impactful strategies, drive opportunities, and clos...

Advance healthcare quality by implementing utilization management strategies. Analyze data for provider enhancement and member satisfaction, while promoting efficient care delivery through collaborati...

Shape the future of product management by driving telephony and contact center strategies, prioritizing customer needs, and leveraging AWS Connect to ensure optimal solutions for business objectives a...

Shape the future of Merchant Services by driving business growth through strategic client consultations and customized payment solutions. Lead initiatives to enhance efficiency and profitability for l...