Customer Service Manager Jobs in Silver Spring, MD

Take ownership of transforming contact center operations using innovative engineering and AI-driven strategies. Lead high-performing teams to enhance user interactions and drive service excellence thr...

Lead the charge in transforming contact center operations through innovative engineering, leveraging data and AI for enhanced client interactions and support, while mentoring teams and driving strateg...

Advance your career by owning customer success plans for strategic enterprise accounts. Lead executive engagement, drive renewals, and identify growth opportunities while ensuring customers realize me...

Join a team that's managing helpdesk operations and driving quality service delivery for a federal client. Lead service performance, compliance, and customer satisfaction while coordinating staff and...

Champion operational excellence by analyzing financial and performance metrics. Collaborate with cross-functional teams to enhance service offerings, support strategic decision-making, and drive profi...

Transform customer success in cybersecurity by leading a dedicated team of CSMs. Drive engagement and solutions while maximizing value for our enterprise clients, fostering innovation, and establishin...

Optimize the sales process by leveraging specialized expertise to enhance team efficiency, manage data, prepare comprehensive reports, and strengthen client relationships, enabling focused revenue gen...

Join a dynamic team as you lead and innovate high-performance programs, driving client success through strategic planning and personnel management while achieving targeted business outcomes and delive...

Unlock your potential as a strategic advisor, guiding organizations to leverage innovative Appian technologies, enhancing customer success through collaborative engagement, business alignment, and pro...

Lead the charge in managing software developers while overseeing the design, implementation, and performance of innovative software applications that support critical platform initiatives and optimize...

Take ownership of client relationships, deliver strategic guidance, and ensure value realization for government accounts through effective program management, stakeholder engagement, and ROI advocacy...

Drive transformation in Provider Experience by leading complex initiatives, ensuring timely delivery, and optimizing processes across diverse business lines. Collaborate with stakeholders to enhance p...

Pioneer exceptional client experiences by managing strategic accounts. Collaborate with executives, assess needs, and drive solutions that enhance operational performance and build lasting partnership...

Manage external communications initiatives to elevate brand visibility, drive strategic marketing plans, and foster key relationships across media and stakeholders to strengthen market positioning and...

Lead the charge in developing and executing strategic external communications that enhance brand perception and engage key audiences. Manage a team to implement innovative marketing strategies across...

Lead the charge in achieving strategic account objectives through innovative sales strategies and cross-functional collaboration, driving volume goals and promotional success within the CPG sector in...

Tackle complex client needs by strategically managing relationships, improving services, and advocating for client success. Collaborate cross-functionally to ensure operational excellence and drive re...

Champion customer success and retention by leading a team of CSMs focused on high-value accounts. Drive strategic planning, operational excellence, and cross-functional collaboration to maximize custo...

Champion a dynamic Customer Success team to drive retention and expansion across high-value accounts. Utilize strategic planning, operational rigor, and mentorship to ensure optimal customer satisfact...

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

Accelerate progress at managing corporate travel and meetings logistics. Lead diverse teams to enhance client satisfaction, optimize performance, and deliver exceptional attendee experiences while dri...

Empower healthcare organizations by enhancing product adoption and customer satisfaction. Drive relationship management, assess account health, and collaborate with technical teams to optimize the val...

Join a team that's dedicated to driving sales excellence and client satisfaction. Lead, inspire, and develop a high-performing sales team while executing impactful strategies to exceed revenue targets...

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...