Customer Service Manager Jobs in Richmond, VA

Shape relationships by engaging with IT leaders at top enterprises, leveraging insights to craft strategies that enhance customer loyalty, drive revenue growth, and ensure alignment with customer need...

Empower strategic customers through exceptional service, fostering long-term partnerships and driving measurable value from connectivity solutions while collaborating across business functions to ensu...

Innovate analytical strategies and lead a team of analysts to drive Pro retention and customer care metrics. Translate data into actionable insights and support high-impact decision-making in a fast-p...

Join a dynamic field operations team to enhance customer support and service delivery. Lead and develop technicians while managing schedules and resources to ensure high-quality service and efficient...

Join a dynamic team as a strategic partner for major financial services clients, driving business outcomes and fostering key relationships. Collaborate closely with internal teams to enhance client su...

Lead the charge in transforming a digital sales organization, collaborating with stakeholders to enhance growth with a focus on technology, training, and strategic relationship building. Drive broker...

Unlock potential by managing and optimizing customer engagement strategies through high-quality lifecycle marketing and CRM campaigns, driving guest acquisition, retention, and loyalty across digital...

Own end-to-end brand onboarding, enhancing client success and operational scalability through strategic initiatives, quality standards, and data-driven insights, while managing complex, cross-function...

Champion fleet safety and driver performance by leading compliance, training, and data analysis initiatives. Collaborate with teams to develop effective protocols and enhance safety standards, driving...

Pioneer operational readiness for mission-critical projects. Lead turnover planning, risk evaluation, and stakeholder coordination to ensure seamless facility transitions and operational success while...

Elevate your career by driving client success as a Customer Program Manager. Use your healthcare expertise to deliver tactical project plans and enhance service quality for healthcare payer clients, o...

Reimagine the future of workforce security by leading our strategy, product direction, and market engagement. Drive growth, influence cross-functional execution, and develop a high-impact portfolio th...

Champion operational excellence by transforming sales processes and reporting. Collaborate with leadership to implement actionable strategies that enhance performance and drive results, while managing...

Manage and expand a diverse portfolio of accounts while driving sales and implementing strategies for business growth. Collaborate with practice leadership and utilize proprietary systems to enhance t...

Lead technical support efforts for major clients, ensuring effective management of advanced AMI systems. Collaborate with teams to resolve issues, implement solutions, and enhance customer satisfactio...

Join us to drive innovation and operational excellence in healthcare initiatives, collaborating across teams to identify needs and develop solutions, while simplifying complex data into actionable ins...

Accelerate the pre-sales process by leading global proposal management, optimizing RFP operations, and enhancing sales team enablement. Drive efficiency through proposal automation and cross-functiona...

Take ownership of improving franchise performance through data-driven insights. Collaborate closely with operators to translate complex data into clear, insightful recommendations that drive revenue g...

Take ownership of complex PIV/PKI issues by leading a dedicated team, driving technical investigations, and ensuring compliance with federal standards to enhance identity systems and improve operation...

Lead a dynamic SMB Customer Success team, driving digital-first strategies for retention and adoption. Optimize processes and systems to manage a large customer base efficiently while fostering a perf...

Partner with us to enhance digital sales operations by leading a team, ensuring smooth campaign execution, and driving exceptional client experiences across our dynamic digital portfolio. Your strateg...

Transform the B2B marketing landscape by architecting a robust demand generation strategy, leveraging content and thought leadership to drive acquisition and retention at a fast-growing company...

Elevate your career with a pivotal role managing analytics and workforce systems for customer support. Drive cross-functional performance improvements, develop KPI frameworks, and enhance operational...

Manage a dynamic customer support team, ensuring performance excellence and service quality while building effective processes that support a swiftly growing customer base and providing coaching for t...

Join a team that's driving growth in the Data Centre sector, focusing on sales of cutting-edge power solutions. This strategic role involves relationship-building, forecasting, and collaboration with...