Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$73K - $98K *

Drive exceptional customer experiences by leading a high-performing call center team, ensuring operational efficiency, and fostering a culture of service excellence while leveraging data for continuou...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$119K - $199K *

Shape the future of customer engagement by leveraging your technical expertise and interpersonal skills. Drive project outcomes and build lasting relationships through effective communication and end...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Oversee daily contact center operations, ensuring exemplary multi-channel service delivery while achieving performance metrics, leading staff, and fostering a culture of compliance and quality improve...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$151K - $277K *

Accelerate progress at client engagements by leading service delivery teams, fostering client relationships, and driving project success through strategic solutions and excellence in service execution...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Empower customer success by managing and expanding SLED accounts, fostering relationships, driving retention, and ensuring clients maximize their technology investments through strategic partnerships...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $155K *

Engage and lead a dynamic customer success team, driving retention and growth. Collaborate cross-functionally to enhance customer experiences and maximize lifetime value while shaping strategic retent...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Drive transformative contact center solutions by leading cross-functional teams, engaging stakeholders, and translating business needs into actionable product roadmaps, while mentoring and cultivating...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $199K *

Manage resources and logistics for on-site services and maintenance, ensuring timely resolution of customer needs while overseeing maintenance facilities and engineering. Utilize operational judgment...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

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Join us to shape the future of AI-driven CX tools as a Product Manager. Lead critical AI services and integrations, collaborating with partners to elevate product performance at scale while ensuring e...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Drive customer success by managing relationships and providing technical guidance. Collaborate cross-functionally to ensure seamless onboarding and resolution of issues. Advocate for customers to enha...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$65K - $100K *

Shape the future of consumer finance by leading a dynamic team. Drive branch success, enhance customer experiences, and ensure compliance across the district while fostering growth and delivering on p...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$86K - $129K *

Drive success by managing a portfolio of dealerships, leveraging insights to enhance their performance and achieve revenue goals. You'll build strong relationships and deliver tailored strategies whil...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Partner with us to enhance customer outcomes as a strategic advocate, driving renewals and expansion in a dynamic Mid-Market environment. Leverage your expertise to foster relationships and ensure cus...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$98K - $155K *

Optimize customer experiences by managing relationships and lifecycle initiatives. Collaborate cross-functionally to ensure project delivery, drive customer success, and foster long-term partnerships...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$70K - $155K *

Join us to lead the charge in managing our compensation programs. This pivotal role combines strategy, analytics, and collaboration to optimize sales operations and motivate performance across our tea...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Elevate customer success through strategic partnerships and value creation, enhancing client relationships and driving operational efficiency. Collaborate across teams to deliver impactful solutions a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Build and lead a high-performing Customer Support team, enhancing processes and supporting complex inquiries. Cultivate a culture that emphasizes empathy, accountability, and technical proficiency in...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Join a team that's focused on driving customer success through leadership and innovation within the Enterprise segment, enhancing client relationships, and implementing growth strategies across divers...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Drive strategic client relationships while enhancing AI solution adoption. Collaborate cross-functionally to optimize customer experiences and ensure long-term satisfaction in an evolving tech landsca...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Lead the Customer Success team to build strong relationships, ensure client satisfaction, and drive product adoption and retention. Collaborate with stakeholders to align business goals, deliver value...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$74K - $111K *

Join a team that's leading fleet client services, optimizing operations and driving customer satisfaction in a dynamic environment. Leverage strategic leadership and relationship management to enhance...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$82K - $94K *

Develop expertise in safety services, advising diverse clients on loss prevention and compliance. Manage client relationships, conduct assessments, and implement effective safety programs while ensuri...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$229K *

Elevate your career by becoming a creative problem solver and empathetic customer partner dedicated to delivering effective results and excellent service while navigating customer needs and providing...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Accelerate progress at the forefront of customer engagement by driving product adoption and enhancing customer satisfaction. Leverage your expertise to foster strong relationships, providing tailored...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.