Vice President, Customer Success

BEHAVIORALLY, Inc.

$150K — $200K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 9+ years in market research with a focus on revenue growth.
  • Proven leadership experience in mentoring high-performing teams.
  • Commercial mindset with success across various research methodologies.
  • Strong communication and storytelling skills for effective relationship-building.
  • Strategic and creative thinker comfortable in fast-paced environments.

Responsibilities

  • Build and expand relationships with senior decision makers at global brands.
  • Lead a $3.5M+ portfolio of client accounts.
  • Develop actionable account plans and maintain a proposal pipeline of $750K+.
  • Accurate revenue forecasting for various time cycles.
  • Mentor and manage teams to provide top behavioral insights.
  • Contribute to corporate KPIs and strategic initiatives for long-term direction.
  • Establish industry presence as a thought leader in shopper and packaging insights.
Full Job Description
What You Will Do as a Key Member of Our Team
  • Build and expand executive-level relationships with senior decision makers at top global brands.
  • Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
  • Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
  • Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
  • Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
  • Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally's long-term direction.
  • Build an industry presence as a recognized voice in shopper and packaging insights.


Desired Skills and Experience
  • 9+ years of experience in market research with proven success driving revenue growth.
  • Strong leadership skills with a track record of mentoring and developing high-performing teams.
  • A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
  • Excellent communication, storytelling, and relationship-building abilities.
  • A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments


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