ServiceNow

Transformational Platform Consultant

ServiceNow • $130K — $160K *
Chicago, IL 60629In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in enterprise pre-sales consulting or solution architecture roles, ideally with ServiceNow.
  • Successful history of engaging C-level stakeholders in long-cycle deals (12+ months).
  • Proven background in developing end-to-end transformation strategies or redesigns.
  • Experience delivering executive-level presentations and strategic recommendations.
  • Authoritative understanding of enterprise workflow platforms and IT service management principles.

Responsibilities

  • Co-design the customer's 'North Star' operating model with executives.
  • Own the technical transformation narrative, articulating the 'why' and 'what' of the platform.
  • Lead discovery workshops that unlock customer potential.
  • Translate business imperatives into a coherent ServiceNow platform strategy.
  • Drive C-suite conversations on business outcomes through ServiceNow architecture.

Benefits

  • Flexible work personas offering options for remote or in-office work.
  • Dynamic team environment collaborating with cross-functional experts.
  • Opportunity to impact large-scale business transformations.
  • Engagement with high-level executives across industries.
  • Continuous learning and growth in a fast-paced technology landscape.
Full Job Description
Job Description

As a Transformational Platform Consultant, you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow's most valuable customers-pulling them beyond point-product thinking into enterprise-scale operational transformation.

You will serve as the trusted technical advisor to 2-3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow's platform strategy across workflow, intelligence, and governance layers. Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision.
Your expertise will span ServiceNow's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9-18 month transformation journey. You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility.

Core Responsibilities
Strategic Platform Architecture & Transformation Narrative
  • Co-design the customer's "North Star" operating model with Pursuit Leads and customer executives
  • Own the technical transformation narrative: articulate the "why" and "what" of the platform architecture, not just the "how"
  • Lead discovery workshops and ideation sessions that unlock what the customer hasn't yet imagined is possible
  • Translate customer business imperatives (cost, speed, experience, control, risk) into a coherent ServiceNow platform hypothesis that creates genuine competitive advantage
  • Uncover what's possible; position ServiceNow as the essential platform enabling that vision

Executive Engagement & Conviction-Building
  • Build and deliver the technical point of view for compelling C-level and board-level presentations that position the transformation as a business imperative, not an IT project
  • Drive C-suite conversations on business outcomes (revenue, efficiency, innovation, control, risk) and how ServiceNow platform architecture enables them
  • Move customers out of single-product or siloed-BU thinking into integrated, platform-centric operational models
  • Co-create transformation stories with Pursuit Leads and customer executives-building conviction through authentic partnership, not presentation
  • Maintain executive momentum across the 9-18 month journey, working through customer uncertainty and competing priorities

Technical Credibility & Methodology
  • Demonstrate authoritative knowledge of ServiceNow's platform architecture, workflow orchestration, AI governance, and integration patterns
  • Map customer use cases to appropriate ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent platform strategy
  • Identify and articulate technical risks, integration dependencies, and architectural tradeoffs early
  • Partner with specialist solution consultants and product teams to validate platform feasibility and scope transformational architecture

Pursuit Deal Development & Strategy Partnership
  • Partner with Elevate Pursuit Leads on deal development strategy, technical approach, and customer engagement planning
  • Coordinate pre-sales discovery, architecture validation, and technical deliverables to maximize deal velocity and strategic value capture
  • Develop proposal architecture, transformation roadmaps, and go-live readiness assessments that reflect the 9-18 month journey
  • Ensure clean handoff to delivery teams with clear technical specifications, architecture documentation, and value-realization milestones
  • Own technical risk identification and mitigation across the deal cycle

Domain & Industry Leadership
  • Maintain deep understanding of industry-specific challenges, trends, and ServiceNow success patterns (e.g., Financial Services digital transformation, Healthcare interoperability, Manufacturing resilience)
  • Serve as a voice of the field: bringing customer feedback to Product and driving innovation in service of transformation outcomes
  • Contribute to Elevate enablement, battle cards, and industry-specific sales plays


Qualifications

Experience
  • 10+ years in enterprise pre-sales consulting, customer success, or solution architecture roles (ServiceNow experience preferred but not required)
  • Demonstrated success in account-based, long-cycle (12+ month) deal environments with C-level stakeholder engagement
  • Proven experience designing and owning end-to-end transformation strategies or operating model redesigns
  • Track record of building and delivering executive-level presentations and strategic recommendations

Technical Knowledge
  • Authoritative understanding of enterprise workflow platforms, business process automation, and IT service management principles
  • Working knowledge of IT service management (ITSM) best practices: incident, change, problem, and request management
  • Demonstrated technical knowledge of at least two major ServiceNow application modules (ITOM, CSM, FSM, GRC, CMDB, or Intelligence)
  • Comfort with enterprise architecture concepts: integration patterns, data governance, platform consolidation, and API-driven orchestration
  • Understanding of business process discovery, workflow design, and process optimization methodology

Leadership & Collaboration
  • Strong executive presence: ability to build credibility with C-suite, drive conversations, and influence strategic direction
  • Excellent storytelling and presentation skills: ability to craft compelling narratives, pivot messaging for different audiences, and drive conviction
  • Collaborative mindset: proven ability to work across sales, delivery, product, and customer teams toward shared outcomes
  • Problem-solving orientation: strong critical thinking, intellectual curiosity, and comfort with ambiguity in complex customer environments

Personal Attributes
  • Self-directed and proactive: ability to take ownership, manage competing priorities, and maintain momentum across long deal cycles
  • Customer-centric: genuine empathy for customer challenges, commitment to building transformation that sticks
  • Adaptable: ability to operate effectively across different customer cultures, industries, and stakeholder dynamics
  • Growth mindset: enthusiasm for learning new technologies, methodologies, and business domains

Preferred Qualifications
  • ServiceNow product expertise (platform, workflow, AI, or industry cloud experience)
  • Customer-side experience (having worked inside an enterprise on digital transformation or operational change initiatives)
  • Industry-specific domain expertise (Financial Services, Healthcare, Manufacturing, Public Sector)
  • Sales process or GTM experience (understanding deal stages, buyer personas, and sales methodology)
  • Public speaking or conference presentation experience


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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