The Technical Writer 2 exercises judgement in prioritizing work and uses AI tools for quality checks, peer reviews, and draft content generation. Proactively identifies and resolves low-to-moderately complex issues and risks.

This level focuses on increasing independence in core execution, taking ownership of content quality, ensuring content clarity and ease of content navigation, and supporting strategic initiatives. Requires moderate supervision; works independently on assigned tasks and content sets.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

• Content Creation: Works with increased independence over time to draft AI-assisted documentation for defined product offerings.
• Technical Content Development Lifecycle: Fully executes all phases of the technical content development lifecycle from content creation, curation, and archiving content for their assigned product areas. Demonstrates the ability to understand and incorporate changes based on stakeholder and customer feedback. Applies strategic knowledge of end users to ensure content maps well to user needs.
• User Focus & Quality: Develops content that is technically accurate and user focused. Ensures accuracy by testing procedures and cross-functional reviews. Ensures accuracy through cross-functional reviews and by testing procedures.
• Project Management: Proactively identify and resolve low-to-moderately complex project-related issues and risks early within their assigned content area, escalating to the appropriate team lead when necessary. Adheres to required standards for tracking and reporting work.
• AI Application: Uses AI tools for quality checks, peer reviews, draft content.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.