Job Role:
Job Role: Technical Project Manager Location: Jersey City, NJDuration: Fulltime Responsibilities- Partner with operations, business, product, technology, data, and risk stakeholders to understand exception scenarios, operational pain points, business rules, service levels, controls.
- Define and document current-state and target-state workflows, including case lifecycle, routing, prioritization, queues, approvals, escalations, notifications, hand-offs, and resolution paths.
- Translate operational requirements into functional and technical requirements for workflow and case-management platforms such as ServiceNow, Pega, Appian, or comparable BPM tools.
- Drive backlog management by defining epics, features, user stories, acceptance criteria, dependencies, priorities, milestones, and release plans in collaboration with engineering and delivery teams.
- Coordinate solution design across workflow platforms, APIs, enterprise applications, data sources, reporting solutions, and downstream operational systems to enable straight-through processing and effective exception handling.
- Analyze Data & AI requirements and identify opportunities to use analytics, machine learning, or GenAI for exception classification, prioritization, routing, summarization, root-cause insights, recommendations, and operational decision support.
- Define data requirements including source systems, data elements, mappings, data quality rules, lineage, access, retention, and reporting needs required to support workflow automation and AI-enabled capabilities.
- Establish measurable operational outcomes and KPIs such as exception volumes, aging, turnaround time, SLA adherence, backlog, rework, automation rate, resolution quality, and user adoption.
- Manage cross-functional delivery risks, issues, dependencies, governance, stakeholder communications, testing/UAT readiness, implementation planning, and post-production support for operationally critical solutions.
Experience and Skills
- 8+ years of experience in technology project/program management, product delivery, business analysis, or workflow transformation, with strong exposure to operational or exception-management use cases.
- Hands-on delivery experience with one or more workflow/case-management platforms such as ServiceNow, Pega, Appian, or similar
- BPM/workflow tools; ability to work effectively with platform architects and engineering teams.
- Strong understanding of workflow capabilities including case management, business rules, queues, routing, approvals, SLAs, escalations, notifications, audit trails, role-based access, and process orchestration.
- Proven ability to map complex operational processes, identify exception paths and control points, and convert business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
- Experience performing Data & AI requirement analysis, including defining business problems, data needs, AI/analytics use cases, expected outputs, human-in-the-loop controls, explainability, and measurable success criteria.
- Working knowledge of enterprise integrations and data concepts, including APIs, event/message-based integration, data mapping, data quality, reporting, and analytics.
- Experience managing Agile delivery, product backlogs, sprint/release planning, UAT, change management, production readiness, and stakeholder governance across cross-functional teams.
- Strong analytical, problem-solving, facilitation, communication, and executive stakeholder-management skills, with the ability to bridge operational business teams and technical delivery teams.
- Experience in high-volume, regulated, or control-oriented operational environments such as banking, capital markets, insurance, payments, servicing, operations, or shared services is preferred.
- PMP, Scrum/Agile, ServiceNow, Pega, Appian, or related workflow/platform certification is preferred.
The base compensation range for this role in the posted location is: $86129 - $127189
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
