EXL Service

Technical Program Manager

EXL Service$120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; 8+ years in Technical Program Management or IT Governance.
  • Experience managing programs in regulated industries with HIPAA, SOC 2, GDPR compliance requirements.
  • Strong technical knowledge of AWS related to data, security, and governance.
  • Proven ability to establish governance frameworks and compliance processes.
  • Exceptional communication skills for translating complex technical details for executive audiences.

Responsibilities

  • Own delivery of complex, multi-workstream data initiatives including path analysis and resource allocation.
  • Design and enforce data masking, tokenization, and anonymization processes using CloudFormation/Terraform for security.
  • Facilitate collaboration across Engineering, Security, Legal, Privacy, and Compliance teams with documented decision tracking.
  • Manage operational readiness by overseeing runbook creation, incident management, and production launch preparations.
  • Create executive reports, governance dashboards, and evaluate compliance scorecards. Conduct post-deployment validations.
  • Lead the execution of Clean Rooms program for privacy-preserving data sharing and compliance.

Benefits

  • Flexible working hours and remote work options.
  • Professional development opportunities and support for certifications.
  • Comprehensive health benefits and wellness programs.
  • Collaborative work environment in a governance-first culture.
Full Job Description
JOB DESCRIPTION

Position Summary

The Technical Program Manager drives end-to-end delivery of complex, cross-functional data and technology initiatives within a governance-first cloud environment. This role is the owner for program execution, risk management, compliance coordination, and stakeholder alignment across Engineering, Security, Legal, Privacy, and Compliance. TPM establishes and operates the governance operating model, ensuring every workstream adheres to regulatory requirements, enterprise security standards, and data governance policies.

 


JOB RESPONSIBILITIES

Key Responsibilities:

  • Own end-to-end program delivery for multi-workstream data initiatives with critical path analysis, dependency mapping, and resource allocation.
  • Design masking, tokenization, and anonymization pipelines for production environments. Enforce governance via CloudFormation/Terraform with security review.
  • Facilitate cross-functional alignment across Engineering, Security, Legal, Privacy, Compliance, and Business stakeholders with structured decision logs and action tracking.
  • Manage logs with proactive escalation; drive operational readiness including runbooks, incident management, and production readiness reviews.
  • Produce executive status reports, governance dashboards, and compliance scorecards. Coordinate changes across Engineering team and do post-deployment validation.
  • Leading Clean Rooms program execution, partner onboarding, privacy-preserving collaboration design, analysis rule governance, and cross-org data sharing compliance.

JOB QUALIFICATIONS

Qualifications Required:

  • Bachelor’s degree in CS, Information Systems, Engineering, or equivalent; 8+ years in Technical Program Management or IT Governance.
  • Demonstrated experience managing programs in regulated industries with active HIPAA, SOC 2, GDPR requirements.
  • Strong AWS technical fluency across the data, security, and governance stack. Proven track record establishing governance frameworks and compliance processes.
  • Excellent communication skills; ability to translate technical complexity into executive-level narratives.         

 

Preferred:

  • AWS certifications (Cloud Practitioner, Solutions Architect, Security Specialty). 
  • Professional certifications (PMP, SAFe).
  • Experience with data governance tools.
  • Experience driving compliance programs in the Sports & Gaming industry.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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