Job Description

We are seeking a Team Lead: Digital Workplace Engineer to join the firm. The Team Lead: Digital Workplace Engineer oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams. Responsibilities include eliminating user experience friction, reducing recurring issues, and delivering scalable, consistent global services. This is achieved through automation, standardization, and disciplined execution to enhance service delivery and operational efficiency.

KEY RELATIONSHIPS
Cloud Platform Engineering, Enterprise Applications, Security, Global Support Services, Deskside Support, Network & Collaboration, Business Stakeholders

ESSENTIAL DUTIES
• Owning the entire digital workplace user experience while driving continuous improvement
• Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience.
• Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas.
• Conducting root cause analysis and removing recurring issues.
• Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness.
• Leading change initiatives and driving strategies to enhance user adoption effectively.
• Standardizing endpoint configurations while reducing complexity
• Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights.
• Owning escalation frameworks and incident responses
• Leading vendor performance aligned with experience service level agreements.
• Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity.
• Leading and developing the team while focusing on achieving results-oriented expectations.

EXPERIENCE SKILLS REQUIRED
• Demonstrate proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality.
• Demonstrate exceptional stakeholder influence and communication skills
• 7+ years in digital workplace / endpoint engineering
• Possess experience improving user experience (DEX) and service outcomes
• Demonstrate proven track record partnering with Service Desk organizations
• Possess experience driving automation, standardization, and process maturity
• Possess experience leading change management and adoption programs
• Demonstrate exceptional KPI definition and performance reporting experience

Compensation Salary $128,000 - $249,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)

• Back-up Child/Elder Care and access to a caregiving concierge

• Dental Insurance

• Wellness Program

• Vision Insurance

• Pre-tax Commuting Benefits

• 401(k) Retirement Plan and Profit Sharing

• Business Travel Accident Insurance

• Short- and Long-term Disability Protection

• Pet Insurance

• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)

• Health Advocacy Services

• Paid Time Off (25-30 days per year)

• Identity Protection/Restoration and Fraud Insurance

• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)

• Student loan refinancing options and access to a student loan concierge service

• Paid Holidays (12)

• Addiction Resources

• Family Building Benefits

• Breast Milk Delivery and Lactation Support Services

• Flexible Spending Accounts

• Employees also may be eligible to receive bonuses and certain expense reimbursements

• Employee Assistance Program

• Professional Development and CLE Credit Opportunities

• 529 Deductions

• Relocation

• Accident Insurance

• Employee Referral Program

• Critical Illness Insurance

• Hybrid/Remote Work Opportunities

• Hospital Indemnity Insurance

• Perks including: Technology, Entertainment, and Travel Discount Programs

• Bereavement Leave

• All other benefits (such as leaves of absence) required by law