POSITION SUMMARY

We're looking for an experienced Systems Analyst to own the technology foundation that powers our business. This role is responsible for our core business systems, data infrastructure, integrations, reporting, and technology vendors.

You'll serve as the bridge between business operations and technology, ensuring our systems are reliable, scalable, and aligned with the needs of a growing organization. You'll work closely with leaders across Operations, Sales, Finance, Production, and Customer Experience to understand business requirements and translate them into practical technology solutions.

This role partners closely with our Digital Workforce Manager, who focuses on AI strategy, workflow automation, and process transformation. Together, you'll build the technology foundation that enables the business to scale.

MUST HAVES

• Proven experience administering and improving ERP and business systems
• Experience with NetSuite, Shopify, or similar enterprise business platforms
• Strong understanding of system integrations, APIs, and middleware
• Experience designing reporting solutions and dashboards that support business decisions
• Excellent analytical and problem-solving skills
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Experience gathering business requirements and managing technology projects
• Able to work 100% on-site in Seattle

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Systems Administration

• Own administration and continuous improvement of NetSuite, Shopify, and other business applications
• Ensure business systems remain reliable, scalable, and aligned with operational needs

Systems Integration

• Design, implement, and maintain integrations between ERP, eCommerce platforms, shipping, and third-party systems
• Monitor system performance and proactively resolve integration issues

Reporting & Data Infrastructure

• Develop and maintain reporting infrastructure and executive dashboards
• Ensure consistent, accurate, and trusted business data across systems

Master Data Governance

• Maintain integrity of product, inventory, customer, vendor, and operational master data
• Establish standards and governance for business-critical data

Technology Support

• Provide Tier 2 business systems support for internal users
• Troubleshoot application issues and coordinate with external IT providers and software vendors when needed

Vendor Management

• Manage relationships with technology vendors and implementation partners
• Develop Statements of Work (SOWs), evaluate vendors, and ensure projects are delivered successfully

Technology Roadmap

• Partner with business leaders to identify system improvements and future technology needs
• Contribute to the long-term business systems roadmap

QUALIFICATIONS, SKILLS, AND ABILITIES

• Strong knowledge of ERP systems, eCommerce platforms, and business applications
• Experience with NetSuite administration preferred
• Experience with Shopify administration preferred
• Knowledge of APIs, middleware, and systems integration
• Experience developing dashboards using business intelligence tools
• Strong understanding of relational databases and reporting concepts
• Excellent project management and organizational skills
• Ability to manage multiple priorities simultaneously
• Strong documentation and process improvement skills
• Experience working with technology vendors and implementation partners
• Curious, collaborative, and committed to continuous improvement

SUCCESS IN THIS ROLE

Within the first 12 months, you'll have:

• Established reliable administration of NetSuite, Shopify, and our core business applications.
• Improved system integrations and reduced manual work across departments.
• Built trusted reporting and dashboard infrastructure that supports executive decision-making.
• Strengthened data governance and master data quality.
• Developed strong vendor partnerships and successfully managed external technology initiatives.
• Created a scalable technology foundation that enables our Digital Workforce Manager to accelerate AI adoption and business automation.

TITLE: Systems Analyst

REPORTS TO: VP of Global Operations

FULL/PART TIME: Full-time

FLSA: Exempt

LOCATION: On-site

SALARY RANGE: $115,000 - $125,000 annual (inclusive of bonus)

BENEFITS
Employee Benefits at Buddha Jewelry include: health, vision, life, and dental insurance, a SIMPLE retirement savings plan, commuter benefits, a significant employee discount, 7 paid holidays per year and more!

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to remain stationary 75% or more of the time.
• Able to move about inside the office to access necessary office equipment and resources.
• Able to operate a computer and other office equipment, such as a scanner, copy machine, and printer.
• Constantly access, handle, and use non-electronic resources, including products of a very small size.
• Occasionally moves equipment and other office resources up to 50 pounds.
• Ability to inspect, recognize, observe, assess, compare, detect, discern, and distinguish office resources, necessary documents and reporting, physical product, and other organizational resources.